Chahak Chugh

Co-Founder

Bhopal, Madhya Pradesh, India6 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Founder of initiatives enhancing kids' public speaking skills.
Co-founded organization aiding CXOs in communication.
Led marketing for Bhopal International Storytelling Festival.

Stackforce AI infers this person is a Community Development and Customer Success expert in the Education and SaaS sectors.

Contact

Skills

Core Skills

Public SpeakingCoaching & MentoringCustomer SuccessClient RelationsBusiness DevelopmentMarketingCustomer ExperienceSalesProject ManagementCustomer Service

Other Skills

Business StrategyBusiness-to-Business (B2B)Collaborative LeadershipCommunicationCommunity DevelopmentCustomer AcquisitionCustomer EngagementCustomer Lifecycle ManagementCustomer OnboardingCustomer RetentionCustomer SatisfactionCustomer Service ManagementEmail MarketingEmotional IntelligenceEntrepreneurship

About

As the Founder of Little Masters Stage, I am dedicated to help Kids build Confidence and Communication skills through Public Speaking. I believe that mastering Public Speaking is a powerful way to nurture well-rounded, confident, and informed individuals. I also co-founded Speech Impact, an organization focused on helping CXOs become confident and influential communicators. For this role, I primarily handle operations and business management, ensuring seamless execution and impactful results.. With 6 years of experience across corporate, startups, and early-stage businesses, I have worked in different roles like marketing, operations, and business management, gaining hands-on experience in starting, scaling and sustaining businesses. My passion for Community-Building led me to help launch The Bhopal Storytellers Club, an initiative that where individuals become Confident in Communication, Storytelling, and Public Speaking. I also played a key role in leading the Marketing for the first-ever Bhopal International Storytelling Festival, bringing storytelling to the forefront in my city. Building and nurturing communities has been at the heart of my journey, and I aim to create more community-driven and impact-focused initiatives in the future. Follow along as I share insights and lessons from the journey!

Experience

Little masters stage

Public Speaking Coach for Kids & Teens

Oct 2024 – Present · 1 yr 5 mos · Bhopal, Madhya Pradesh, India · On-site

Little Masters Stage is a learning initiative by Speech Impact, dedicated to helping Kids & Teens build Confidence and improve Communication Skills through Public Speaking.

Public SpeakingCoaching & MentoringCommunication

Speech impact

Co-Founder

Jul 2023 – Present · 2 yrs 8 mos

Rawdata technologies

Senior Customer Success Executive

Jul 2022 – May 2023 · 10 mos · Kochi, Kerala, India

Built and nurtured strong relationships with key accounts, ensuring long-term retention and satisfaction through proactive engagement
Designed and implemented structured onboarding programs, training clients on product functionality, best practices, and troubleshooting
Identified expansion opportunities through upselling and cross-selling, collaborating with sales teams to drive revenue growth

Customer SuccessClient RelationsCustomer Engagement

Soqo

Head Of Business Development

Sep 2021 – Mar 2022 · 6 mos · Bhopal, Madhya Pradesh, India

Led planning, development and implementation of business development and marketing efforts for a bootstrapped, early stage startup in the e-commerce sector
Analyzed key metrics, data, and insights from organic and paid marketing campaigns and iterated accordingly; rigorously providing feedback for improvements, leading to 2x growth in sales and brand visibility
Developed & Executed strategic partnerships for business expansion; identified new markets, fulfilled RFPs and strengthened relationships to increase lead generation & market share.
Managed Sales, Marketing, Logistics, IT and Customer service teams.

Business DevelopmentMarketingSales Management

Shipthis

2 roles

Customer Success Executive

Jan 2021 – Aug 2021 · 7 mos · Bengaluru, Karnataka, India

Individually managed both pre-sales & post-sales process
Developed and implemented a Customer Success playbook for onboarding clients smoothly, enhancing customer experience by 60%
Coordinated with customers and IT team to identify change requests, prepare scope of work and keep track of progress

Customer SuccessCustomer ExperienceProject Management

Business Development Executive

Jul 2020 – Dec 2020 · 5 mos · Bengaluru, Karnataka, India

Conducted market research and designed customer personas, lead lifecycle & qualification criteria and marketing documents such as product how-to's
Managed the complete lead conversion process, from sales pitches to business quotes to client's successful onboarding.
Oversaw Hubspot Sales CRM for Pipeline management, Email templates & tracking and Live-chat marketing.

Business DevelopmentSalesMarket Research

Wipro limited

Project Engineer

Jun 2019 – Jul 2020 · 1 yr 1 mo · Bengaluru, Karnataka, India

Proactively handled application related incidents crossing over 30+ tickets a month.
Ensured smooth flow of business applications & quality maintenance by regular monitoring.
Supported team in documenting bi-weekly management and quality assurance reports.
Enhanced application interface & C-SAT by implementing automation.

Project ManagementCustomer ServiceQuality Assurance