Suresh Chelly — CEO
I am an operational leader who bridges the gap between complex logistics and premium customer experiences. With over 19 years of experience, I specialize in building the backbones of high-growth businesses—scaling systems from startup chaos to market leadership.Currently, I serve as Head of Ecommerce Operations & CX at Samsung Electronics (Samsung.com), India's largest D2C platform. I manage a $60M+ revenue business unit, overseeing end-to-end fulfillment, a workforce of 400+, and an $8M operational budget. My mandate is not just execution, but efficiency: I am currently leading an AI transformation charter to reduce CX agent volumes by 18% while simultaneously improving NPS loops.My leadership is defined by three pillars:1. Scale & Infrastructure: I have orchestrated fulfillment for 1.5M+ monthly orders and managed pan-India supply chain networks with budgets exceeding $15M. At Paytm Mall, I played a key operational role in the due diligence for our $200M fundraise from Alibaba, proving the scalability of our logistics to global investors.2. Revenue Generation: I built Samsung’s Inside Sales vertical (Chat/Video) from the ground up, scaling it to a $60M/year channel with a 4.5% conversion rate.3. Strategic Agility: From co-founding a wellness startup (Instazen) to consulting at KPMG, I understand the full business lifecycle. I hold an MBA from IIM Indore and bring a data-driven approach to every P&L I manage.Look forward to discuss how resilient Operations & Customer Management backbones can help transform businesses.suresh.chelly@gmail.com
Stackforce AI infers this person is a B2C E-commerce Operations Leader with expertise in logistics and customer experience.
Location: Gurugram, Haryana, India
Experience: 17 yrs 11 mos
Skills
- Customer Experience
- Operations Management
- Digital Transformation
- Revenue Generation
- Sales Management
- Supply Chain Management
- Business Development
- Product Management
- Consulting
- Logistics Management
Career Highlights
- Led $60M Inside Sales vertical growth.
- Secured $200M funding from Alibaba.
- Spearheaded AI transformation in customer support.
Work Experience
Samsung Electronics
Head Ecommerce Operations, Customer Care & Inside Sales @ Samsung.com (7 yrs 9 mos)
Paytm Mall
Head Of Ecommerce Operations & Customer Experience (2 yrs 9 mos)
Instazen.net
Co-founder and CEO (7 mos)
Feedback INFRA (formerly Feedback Ventures)
Engagement Manager - Senior Consultant Operations & Supply Chain (3 yrs 8 mos)
Alghanim Industries
Assistant Manager - Operations (3 yrs 1 mo)
Education
Master of Business Administration (MBA) at Indian Institute of Management, Indore
Bachelor of Engineering - BE at Dwarkadas J. Sanghvi College of Engineering (Mumbai University)
