Aug 2022 – Present · 3 yrs 7 mos · Singapore/Bangalore

• Make Indians healthier through a combination of prevent, postpone and protect solutions.
• Deliver these solutions through digital-led channels, on an open and secure platform, leveraging data and AI/ML driven bionic ops.

Jun 2018 – Nov 2022 · 4 yrs 5 mos · Singapore

• Responsible for building partnerships ecosystem

Aug 2011 – Jun 2018 · 6 yrs 10 mos · Bengaluru Area, India

• Accountable for end-to-end delivery of digital solutions, supporting $30M+ revenues across six LoBs, and a 25M+ customer base spread across 30+ countries.
• Responsible for managing strategic investments of $24M+ in digital IT platforms using a global workforce of 400+ software engineers to architect, design, build and run enterprise gateways, integration middleware systems, IOT information exchange and MBaaS platform (Mobile Backend as a Service).
• Highlights:
• 1. The B2B gateways support trading with over 550 communication providers.
• 2. Over 45M+ transactions are successfully carried out over the gateway and middleware platform per day.
• 3. The IOT Information Exchange platform has been developed over the last 8 months using opensource technologies which enable smart cities implementation in UK.
• 4. MBaaS platform (Mobile Backend as a Service) has created a software self-service ecosystem for both customers and internal stakeholders, to exploit data and functionalities locked in legacy and archaic mainframes.
• Previously at BT, have led teams who build and run revenue assurance, billing, payments and CRM systems.

Aug 2011 – Jun 2018 · 6 yrs 10 mos · Bengaluru Area, India

Feb 2008 – Jul 2011 · 3 yrs 5 mos · Hyderabad Area, India

• Reporting into the CEO, accountable for scaling of the startup via organic growth, and inorganic acquisitions globally.
• Highlights:
• 1. Acquired and integrated two companies, one in Netherlands and one in the US.
• 2. Scaled Hyderabad operations from 80 to 210+ over 2 years.
• 3. Involved in due-diligence exercises, for acquisitions, and funding.
• 4. Established policies, processes and controls to help the company scale from $1M to $5M revenues over 3 years.

Jun 2007 – Jan 2008 · 7 mos · Dubai, Abu Dhabi and Riyadh

• Consulted senior business executives – Home BU VP and GMs – in the largest telecom service provider in the middle-east to improve broadband installation, technical support, and repair capabilities.
• Recommend industry best practices and and program manage the implementation of these recommendations.

May 2004 – Jun 2007 · 3 yrs 1 mo · Chennai Area, India

• Manage delivery of telecom software systems for the retail LOB.
• Highlights:
• 1. Convinced US based senior executives (CIOs, Senior Vice Presidents, Executive Directors) to of the potential of India in general, and our group in particular. Efforts resulted in 700% growth in resources in 3 years (200 to 1561).
• 2. While engagement earlier was limited to maintenance, now it is transformed into a truly collaborative partnership with key industry transforming initiatives being driven from India.
• 3. Delivery Management - Managing end-to-end IT systems delivery – from requirements to production maintenance/support – of Ordering, Order-Management, CRM, IVRs, online channel, Tech Support, eRepair, Metrics and Analytics applications. These applications are used to provide telecom services – voice (POTS/Fiber), data (dialup, DSL, Fiber) and Video (Fiber) – to retail consumers and small-and-medium businesses.
• 4. Organizational Building - Part of the India Steering committee which establishes and fine-tunes policies & processes at the India entity, to evolve from a US-managed offshoot into a Center of Excellence.
• 5. Won numerous company accolades on setting up the Shadow Q process, and later automating it, which reduces order breakages, improving speed of service delivery and enhancing customer
• experience.

Mar 2000 – Feb 2003 · 2 yrs 11 mos · Delhi, Gothenburg and Stockholm

• Using C, C++, and Java, design and build telecom billing mediation systems, which collect switch generated call data records (or IPDRs), process these in real time(billions per day), and distribute to downstream rating and billing systems.
• Highlights:
• Three Team Awards & two Individual Excellence awards in three years at Ericsson.
• Rated in the top 10% throughout at Ericsson.