Oct 2024 – Mar 2025 · 5 mos

• Led generative AI product strategy for the Content ecosystem (News & Feed) and Ads monetization, specializing in building and deploying agentic AI agents. Drove platform revenue by integrating personalization frameworks that leverage sophisticated identity matching, recommendation systems, and conversion attribution. Core focus includes enhancing the IQ and EQ of our products through the generation of real-time AI insights and recommendations for users and advertisers.

Sep 2022 – Mar 2025 · 2 yrs 6 mos

• As the Principal Product Manager Lead at Microsoft, I drive the mission of Microsoft AI by leading the Growth PM team across Money, and Creator community. I focus on improving Bing Core search, Windows user engagement and conceptualizing generative AI features to pilot LLM models for content creation and distribution.
• As the Principal Product Manager Lead at Microsoft AI, I spearheaded the transformation of digital news consumption through 'Rediscovering MSN,' reaching a global audience. By harnessing the power of AI agents and advanced personalization, I made complex information ecosystems more accessible and actionable. My work emphasized developing user-centric solutions that aligned with business growth and revenue objectives. Led strategic initiatives for building cutting-edge Copilot use cases, revolutionizing MSN AI for an agent-driven world.
• Collaborated closely with senior leadership, UX researchers, and design teams to create trustworthy, scalable AI solutions that stood out in a crowded and competitive marketplace.

Feb 2022 – Sep 2022 · 7 mos

• For MSN Money, I spearheaded new product development and growth strategies to enhance user engagement and drive ad revenue. My role involved developing a Crypto learning product to attract new users and increase awareness of Web3 technology. Additionally, I utilized statistical models to personalize ad monetization, optimizing ROI for advertising partners.

Mar 2021 – Feb 2022 · 11 mos · San Francisco, California, United States

• Building B2B SaaS trust services for financial sector firms for KYC, conceptualizing user merit score as a counterpart to credit score to build a future of borderless economy (recently acquired by Incode).
• Joined post SeriesA to pave path for next funding round, managed E2E ownership of product roadmap for post-sale merchant lifecycle, with focus on ARR and conversion rate of key business metrics.
• Conceptualized and incubated the developer experience for the self-serve integration model. Interested? refer to https://docs.metamap.com/docs/getting-started, to reduce onboarding turnaround time.
• Led architectural upgrade from monolithic design to modular microservices, shifted to robust APIs and structured schema. Riding the wave of no-code and low-code platform architecture.
• Drove retention via churn prediction models and streamlined the product toward key growth drivers.

Jan 2020 – Jan 2021 · 1 yr

Feb 2019 – Apr 2021 · 2 yrs 2 mos

• Part of the mission to democratize finance for all.
• Managed the product roadmap for PayPal’s app for logged-in user experience with a focus on personalization and intent. Product owner of the orchestration platform for weaving the elements for creating locally relevant and user's personal home screen, working closely with leadership to lead Consumer Growth strategy, define GTM campaigns for global launch and identify new growth opportunities in 200+ consumer markets.
• Defined and implemented information architecture strategy for overall Homescreen & PayPal consumer app (Digital Wallet) as part of an overall rehaul and redesign of web and mobile homepage experience with 8+ designers and leads with cross-team collaboration with 20 teams.
• Built contextual help experiences and chatbot integration with intent prediction models, paving path for conversational AI in future
• Developed personalized lifecycle messaging framework
• Focused on improving active user base and retention with an eye on CLV

Jan 2018 – Jan 2019 · 1 yr

• Launched and enabled in-store payments with strategic partnership w/ GooglePay, SamsungPay. Partnered in Compliance project release for FinCEN, CFPB for updating user communication framework and billing agreement/identity platforms.

May 2017 – Jun 2018 · 1 yr 1 mo

• International market expansion of cross-border remittance service (Xoom) with origination expansion to UK, Canada, Australia and EU. Churn reduction during app revamp for multi-country launch.
• Led redesign and GTM of the existing web experience to fit the multi-national expansion needs for global launch with shift to scalable composable content platform supporting i18n (internationalization) and l10n (localization).

Jan 2015 – Jan 2017 · 2 yrs

• Working on the vision to see India transition into a wholly financially digital economy.
• Part of the initial core payment product team at Paytm, driving multiple initiatives with a focus on acquiring underserved unbanked customers and onboarding merchants while enabling simple, safe and reliable payments. Built solutions for enabling payments through QR Codes, PoS and merchant payout systems. Designed the document management system for Bank KYC for payment bank onboarding flows to support the increasing acquistion run rate from 30M to 103M within a month (thanks to demonetization drive nullifying 80% of circulated currency notes in India) and planning ahead for expansion to 300M (post payment bank license from RBI, with precursor of following compliance and regulatory guidelines)

Jan 2015 – Jan 2016 · 1 yr

• Owned E2E integration for marketplace logistics & warehouse management systems. Conceptualized workflow mgmt system for post order state engine & fulfillment centers (FC). Operationally streamlined & improved efficiency in offline processes of marketplace FC.

Jan 2014 – Jan 2015 · 1 yr · Nairobi, Kenya and multiple locations in India

• Worked on bottom-line profitability-related product consulting projects with regional CXOs in telecom circles across the country. Selected for the Finance and Commercial Young Leaders program for India's largest telecom provider with 220M+ active customer base.
• Worked with Airtel Money product teams to increase penetration in underserved Africa markets
• Partnered with Global sourcing to achieve cost rationalization goals, led cost-saving initiatives and creation of reverse auctioning tools
• Led Go-to-market efforts for 4G services launch with GTM team by creating analytics and demand forecasting solutions

Jan 2010 – Jan 2013 · 3 yrs · Noida, Uttar Pradesh, India

• Part of Adobe's transition from Acrobat box/perpetual release model to Creative Cloud
• Senior Member of Technical Staff for Adobe Integrated Runtime (AIR) to build runtime architecture design for Acrobat and Reader to enable integration of multi-form factors such as video, images and infographic visuals in pdf.
• Developed distributed system build framework for Acrobat to improve download performance of .msp patch and .msi installers to support Acrobat software update as part of the planned (and sometimes unplanned called Zero-day fixes) Windows monthly updates.
• Conceptualized optimization techniques for reducing codebase size at Adobe Technical Summit and removing unused methods and classes in the large codebases of Box products (sold in CD/DVDs such as Photoshop PS and Creative suite products).
• Selected amongst 5 finalists for the new product ideas in Adobe Hackathon, and amongst the youngest presenters in the Adobe Technical Summit '2013 in San Jose presenting a new innovation of 'Search the unknown', developed an internal search engine using OpenSource language Swish-e and caching techniques to reduce search time while looking for unused code in shipped products.
• Optimized product codebase to reduce shipped product size by identifying mechanism to remove unused code during the build process

Jan 2010 – Jun 2010 · 5 mos

Jan 2009 – Jan 2010 · 1 yr

• Had set up JSP and Oracle 10g backend based portal for processing PhD students records and generate academic records lifecycle for the institute.