Feb 2023 – May 2023 · 3 mos · Hyderabad, Telangana, India · On-site

Mar 2022 – Feb 2023 · 11 mos · Hyderabad, Telangana, India · On-site

• > Executed appropriate staffing and budgetary plans to align with business forecasts.
• > Modified inventory control programs to maintain and enhance the annual business plan.
• > Produced staffing matrix to provide adequate coverage of the department.
• > Consolidated vendors and renegotiated contracts to optimize costs.
• > Ordered new inventory and scheduled repairs for damaged equipment.
• > Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• > Brainstormed and developed sales strategies to achieve short and long-term sales revenue objectives.
• > Maintained frequent interaction with senior management to measure goal

Dec 2020 – Jul 2022 · 1 yr 7 mos

• Leadership and Scaling: Spearheaded profit and loss management for Bounce in Hyderabad, achieving remarkable results:
• >Elevated vehicle uptime by an impressive 55%.
• > Enhanced Rides per Day (GMV) by an exceptional 140%.
• > Significantly improved agent efficiency by a remarkable 85%.
• > Raised agent quality by an outstanding 80%.
• City Expansion: Successfully launched the second city for Bounce, achieving operational profitability within just 5 months of launch:
• > Delivered an impressive 93% vehicle uptime.
• > Sustained an exceptional level of consumer experience, with an NPS of 20+.
• > Maintained a steady flow of 1300 rides per day.
• Digital Marketing Transformation: Led the digital marketing team to achieve substantial growth by:
• > Enhancing attribution accuracy.
• > Scaling up campaigns by an impressive 80%.
• > Reducing the Customer Acquisition Cost (CAC) by 25%.
• Workforce Optimization: Implemented an innovative effort-based payout structure for field agents, yielding substantial results:
• > Reduced manpower costs by an impressive 35%.
• > Improved workforce productivity by an exceptional 45%.
• Operational Excellence: Established Central Ops for process excellence and a Control Tower for central monitoring across business metrics and teams.
• These achievements demonstrate my ability to drive strategic initiatives, optimize operations, and deliver substantial growth while maintaining a high standard of quality and efficiency.
• > Considered and approved policies to support company initiatives and overall performance.
• > Analyzed and improved performance across the zone using sales metrics and performance reports.
• > Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
• > Oversaw distribution and logistics, reducing inefficiencies and streamlining processes.

Oct 2019 – Dec 2020 · 1 yr 2 mos

Oct 2018 – Sep 2019 · 11 mos · Hyderabad, Telangana, India

• > Supervising operations team to ensure operational excellence and excellent customer & dealer services
• > Educating the operations team on best practices, company policies and service excellence standards.
• > Determining staffing requirements, work assignments and schedules for new projects.
• > Controlled costs and optimized spending via restructuring of budgets for labour, capital assets, inventory purchasing and technology upgrades.
• > Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• > Directed day-to-day operations by the spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Jul 2016 – Mar 2018 · 1 yr 8 mos · Hyderabad Area, India

• 1. Managing the rental process, including coordinating bookings, scheduling cleaning and maintenance, and handling guest communications.
• 2. Developing and implementing operational policies and procedures to improve the efficiency and effectiveness of the business.
• 3. Managing and supervising a team of employees, including hiring, training, and evaluating performance.
• 4. Managing the company's budget and finances, including analyzing financial data and making strategic decisions to improve profitability.
• 5. Ensuring compliance with relevant regulations and laws, such as local rental laws and safety standards.

Mar 2018 – Sep 2018 · 6 mos · Hyderabad, Telangana, India

• > Prepared annual budgets with controls to prevent overages.
• > Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety and compliance.
• > Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
• > Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• > Advanced productivity KPIs to achieve key business goals and objectives.
• > Introduced new methods, practices and systems to reduce turnaround time.
• > Identified and resolved unauthorized, unsafe or ineffective practices.

Jun 2015 – Jul 2016 · 1 yr 1 mo · Google Pvt India Ltd

• > Supported definition of processes and policies, processes and accurately represented business units’ needs to project/program team.
• > Validated requirements and deliverables that describe products or services.
• > Provided input for the design and construction of test cases and scenarios, and also validated the product(s) or service(s) towards the end of the project/program (user acceptance testing), evaluated it for accuracy & usability and provided feedback to the project/program team.
• > Installed configured and monitored new system features based on user needs.

Aug 2014 – Jun 2015 · 10 mos · Hyderabad Area, India

• > Performed yield tracking management and quality checks.
• > Participated in E-Auctions, E-RFPs, Managed Contracts and Contract renewals, Supplier Performance Management and Vendor Selection Management.
• > Renegotiated hotel contracts which were about to expire and extended them as per requirement.
• > Identified potential business scaling locations for Corporate Clients.
• > Gained knowledge of company policies, protocols and processes.

Jul 2012 – Jan 2013 · 6 mos · Hyderabad Area, India

• > Held responsible for distinguishing concerns, identifying them and attaining solutions, working under the direct command of an Engineer.
• > Maintained the optimum performance of an engineering system or design, as per direct mandate by the Engineer.