Palak Dalal Bhatia

Co-Founder

San Francisco, California, United States11 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Founder of a successful AI customer service platform.
  • Scaled Kubernetes at Google as a product manager.
  • Invested in early-stage SaaS startups as a VC.
Stackforce AI infers this person is a SaaS and AI-driven customer service expert with strong venture capital experience.

Contact

Skills

Core Skills

EntrepreneurshipProduct ManagementVenture CapitalSoftware DevelopmentSocial EntrepreneurshipData AnalysisAlgorithm Development

Other Skills

Operations ManagementMachine LearningSaaSKubernetesCloud ComputingDue DiligenceInvestment StrategyDistributed SystemsCapacity PlanningTechnology for Non-profitsMarketing StrategyBiological ModelingBusiness StrategyMobile ApplicationsE-commerce

About

Founder of IrisAgent that provides Human-like AI Agents to automate customer service chats, emails, and calls. Our platform automates over 50% of customer queries and streamlines operations with real-time issue detection and automated workflows. Trusted by Fortune 500 companies and serving 1M+ support queries a month, IrisAgent is scaling globally to transform support efficiency. Previously I scaled Kubernetes at Google as a product manager and invested in early-stage SaaS startups as a VC investor. Passionate about building products that drive operational excellence and customer success.

Experience

Forbes technology council

Official Member

Jul 2022Jun 2024 · 1 yr 11 mos

Irisagent

Founder & CEO

Mar 2020Present · 6 yrs · San Francisco Bay Area

  • Proactive customer support with product and user context
EntrepreneurshipProduct ManagementOperations ManagementMachine LearningSaaS

Sequoia capital

Scout

Jan 2019Apr 2020 · 1 yr 3 mos

  • Invested in:
  • https://www.shipa.io/
  • https://www.superb-ai.com/

Google

Product Manager

Jul 2017Feb 2020 · 2 yrs 7 mos · San Francisco Bay Area

  • PM on Google Kubernetes Engine and Anthos
Product ManagementKubernetesCloud Computing

Bessemer venture partners

Summer Associate

Jul 2016Aug 2016 · 1 mo · Greater Boston Area

Foundation capital

Summer Associate

May 2016Jul 2016 · 2 mos · San Francisco Bay Area

Nexus venture partners

Investment Professional

Aug 2013Jun 2015 · 1 yr 10 mos · Mumbai Area, India

  • Nexus Venture Partners is a US-India cross-border venture capital firm with over $1.2b under management and active portfolio of over 70 companies across consumer interest, enterprise technology and business services sectors.
  • Sourced companies in India and US through outreach, intermediaries and syndicates. Performed extensive diligence across mobile, e-commerce, SaaS, ed-tech and healthcare IT sectors.
  • Sourced, performed diligence and co-authored investment memoranda leading to financing in TinyOwl and RoadRunnr.
  • Helped portfolio companies in executing product changes, strategy and hiring.
Venture CapitalDue DiligenceInvestment Strategy

Microsoft

Software Development Engineer

Oct 2012Aug 2013 · 10 mos · Redmond, USA

  • Built and designed high scale platforms, distributed systems and large data warehouses for capacity planning and management of Bing platform serving stack
  • Built tools and processes for measuring capacity utilization for budget allocations and assessing Business Continuity Process risks
  • Collaborated with architects and management to plan daily releases for operating software critical for production
Software DevelopmentDistributed SystemsCapacity Planning

Doing good fellows

Co-founder

Jun 2012Jul 2013 · 1 yr 1 mo

  • Social startup that enables professionals to work for non-profit organizations online. We use technology to facilitate an ecosystem where accomplished and networked professionals in their fields use their skill set and networks to solve the challenges of non-profits in India.
Social EntrepreneurshipTechnology for Non-profits

Ibm

Project Trainee

May 2011Jul 2011 · 2 mos · New Delhi Area, India

  • Devised a personalized marketing approach for mobile applications using telecom data such as users' social circle (obtained from call and SMS graph), profile and location. Classified and analyzed telecom data of 20 million customers, resulting in 150% increase in sales in a simulated setting of app-stores and customers.
Data AnalysisMarketing Strategy

Inria

Research Intern

May 2010Jul 2010 · 2 mos · Sophia-Antipolis, France

  • Worked towards making the existed in-accurate algorithm to compute medial axis (used for surface re-construction for physical models) robust ensuring exact predicates. Approximated input biological molecules using smaller number by selecting molecules on medial axis while greedily maximizing volume.
Algorithm DevelopmentBiological Modeling

Education

Harvard Business School

Master of Business Administration (M.B.A.)

Aug 2015Aug 2017

Indian Institute of Technology, Bombay

Bachelor of Technology (B.Tech.) with Honors — Computer Science and Engineering

Aug 2008Aug 2012

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