Palak Dalal Bhatia — Co-Founder
Founder of IrisAgent that provides Human-like AI Agents to automate customer service chats, emails, and calls. Our platform automates over 50% of customer queries and streamlines operations with real-time issue detection and automated workflows. Trusted by Fortune 500 companies and serving 1M+ support queries a month, IrisAgent is scaling globally to transform support efficiency. Previously I scaled Kubernetes at Google as a product manager and invested in early-stage SaaS startups as a VC investor. Passionate about building products that drive operational excellence and customer success.
Stackforce AI infers this person is a SaaS and AI-driven customer service expert with strong venture capital experience.
Location: San Francisco, California, United States
Experience: 11 yrs 9 mos
Skills
- Entrepreneurship
- Product Management
- Venture Capital
- Software Development
- Social Entrepreneurship
- Data Analysis
- Algorithm Development
Career Highlights
- Founder of a successful AI customer service platform.
- Scaled Kubernetes at Google as a product manager.
- Invested in early-stage SaaS startups as a VC.
Work Experience
Forbes Technology Council
Official Member (1 yr 11 mos)
IrisAgent
Founder & CEO (6 yrs)
Sequoia Capital
Scout (1 yr 3 mos)
Product Manager (2 yrs 7 mos)
Bessemer Venture Partners
Summer Associate (1 mo)
Foundation Capital
Summer Associate (2 mos)
Nexus Venture Partners
Investment Professional (1 yr 10 mos)
Microsoft
Software Development Engineer (10 mos)
Doing Good Fellows
Co-founder (1 yr 1 mo)
IBM
Project Trainee (2 mos)
INRIA
Research Intern (2 mos)
Education
Master of Business Administration (M.B.A.) at Harvard Business School
Bachelor of Technology (B.Tech.) with Honors at Indian Institute of Technology, Bombay