Jun 2023 – May 2025 · 1 yr 11 mos · Lucknow, Uttar Pradesh, India · On-site

Jul 2021 – Jun 2023 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

• Maintaining the daily operation of the e-commerce Fulfilment Centre. (Inward-Store-Pick-Pack-Dispatch & Returns).
• Coordinate with CT-Planning team for daily Outward projection for smooth Dispatch by ensuring no breach
• Ensure product QC compliance and SOP adherence.
• Ensuring correct number of manpower deployed in every station as per the cut off and volume
• Ensure 5s implementation and Auditing on regular interval for ensuring adherence of SOP
• Analysis of data reports to identify performance bottlenecks and improve the performance (Analytics Tracker Updation )
• Hourly monitoring of packers performance by checking their IPP
• Manpower training for every process and ensuring less chances of errors .
• Update Hourly Plan v/s Actual
• Load balancing upon packing tables / Lanes to avoid breach
• Submission of Nearmiss observed
• Check for high P2D reasons and do correction
• Ensuring on the job trainig given as per needed
• Shift report indicating major abnormalities

Nov 2019 – Jun 2021 · 1 yr 7 mos

• Control Tower Operation Analyst
• 1.Evaluating business KPI, service MIS
• 2. Identifying issues resulted into loss of customer and action plan for future
• 3. Nonconformance to SOP/Process Warehouse KPI fill rate % in given time frame as per SLA
• 4. Warehouse KPI 2 on time receipt and GRN % as per time frame as per SLA.
• 5. Warehouse KPI 3 safe handling & upkeep of inventory
• 6. Inventory Management
• 7.PAN India manpower approval for deployment in operations
• 8.Regularly monitoring and controlling storage and movement of inventory.
• 9.Moving inventory by scheduling materials to be moved to and from warehouse.
• 10.Communicate all delays or variances in inbound/outbound freight to the customer,
• ensure that merchandise is received and stored in an efficient and economical manner
• and maintain required records in conformance with company policy.
• 11.Inventory Management
• 12. Document Management
• 13.Team Management 5+ staff and 100+ casuals.
• 14.MIS, Billing, Daily Customer Interactions
• 15.Ensuring all the FFS in auto mode
• 16.Safety audits- Chola Audit, HSE Audit (by TATA & Sons)

Jun 2017 – Oct 2019 · 2 yrs 4 mos

• Human Resources Generalist
• Core Competency are:
• # Competency Assessment Based Recruitment
• # Blue Collar contractual Management
• # Performance Management system
• # HR Operations
• # Payroll
• # Employee benefits
• # Employee Relationship Management
• # Exit formalities

Jun 2016 – Aug 2016 · 2 mos · Delhi

• Responsible for end to end recruitment using naukri platform, linkdin and job fairs