Jun 2018 – Dec 2020 · 2 yrs 6 mos · Greater Memphis Area

• Making sure that rent payments are paid on time
• Follow up on delinquent tenants
• Executing necessary legal actions for delinquent tenants
• Processing payment arrangements
• Point of contact for the balance due

Mar 2018 – Apr 2018 · 1 mo · Cebu City, Philippines

Jan 2018 – Apr 2018 · 3 mos · Queensland, Australia

Oct 2017 – Dec 2017 · 2 mos

• File Transfer: Uploaded recipes on pdf file to Tempest

Feb 2017 – May 2018 · 1 yr 3 mos · San Diego, CA

• Assist Lifespan quality assurance depth with data mining, document handling, and email management.

Aug 2016 – May 2017 · 9 mos · Sydney, Australia

• Tasks: Newsletter, Lead Generation & Office Management

May 2016 – Oct 2017 · 1 yr 5 mos · Highland, IN

• Tasks: Data Management, Customer Service, Coordinator & Office Management

Apr 2016 – Sep 2016 · 5 mos · Germantown, Maryland USA

• Main Role: Office Management & Coordinator

Feb 2016 – May 2016 · 3 mos · Bunbury, Western Australia

• Main Role: Lead Generation

Feb 2016 – Apr 2016 · 2 mos · Germany

• We create explainer-videos for the medical field

Oct 2015 – Jan 2016 · 3 mos · Melbourne, Australia

• nLIVEn offers a no-obligation consultation that is designed to help people assess whether professional coaching is right for them.
• If you need to rediscover your ambition, navigate your way through change, regain focus or learn some practical new skills to make the best of your professional situation, please call us today.
• After speaking with one of our team we shall be able to determine whether we can help you directly or introduce you to one of our more specialised partners.
• As Programs Coordinator at nLIVEn, my role includes but is not limited to:
• 1. Lead Generation & Qualification
• 2. Product & Promotion Development
• 3. Customer Experience Coordination
• 4. Project Management & Assistance

Sep 2015 – Aug 2016 · 11 mos · Auckland, New Zealand

• Main Role: Data Management & Office Management

Sep 2012 – Oct 2015 · 3 yrs 1 mo · NCR - National Capital Region, Philippines

•  Works as the first point of contact in the delivery centre for employees or client HR representatives.
•  Handles and tracks incoming calls, e-mails, and faxes.
•  Handles and creates tickets in HR Workspace.
•  Categorizes and prioritizes queries, requests and issues.
•  Daily checks the service centre availability and readiness (HRW& SAP)
•  Responds to basic HR questions from employees like benefits and payroll related concerns.
•  Analyzes and solves customers' questions, problems, and/or requests
•  Builds and maintains information available to employees and HR representatives
•  Escalates in depth customer inquiries and requests to the appropriate Subject Matter Expert as needed
•  Produces and supplies on request, reports and statistical information according to the agreed services
•  Processes requests for client SAP, requests user creation/deletion/password reset. Escalates requests directly to AMO Transactions Services
•  Works as a transactions service agent performing data administration according to agreed scope. Verifies receipt and validates documentation. Archives the document if legally required. Enters data in the system Sell
•  Handling and logging via a ticket any client request following quality and data privacy guidelines

Oct 2011 – Sep 2012 · 11 mos · NCR - National Capital Region, Philippines

•  Works as the first point of contact in the delivery centre for employees or client HR representatives. Handles and tracks incoming calls, e-mails, and faxes. Handles and creates tickets in HR Workspace. Categorizes and prioritizes queries, requests and issues.
•  Checks on a daily basis the service centre availability and readiness (HRW & SAP)
•  Responds to basic HR questions
•  Analyzes and solves customers' questions, problems, and/or requests
•  Processes inquiries and requests according to agreed procedure, company policy and in line with legislative requirements
•  Builds and maintains information available to employees and HR representatives
•  Provides first line case management services
•  Escalates in depth customer inquiries and requests to the appropriate Subject Matter Expert as needed
•  Produces and supplies on request, reports and statistical information according to the agreed services
•  Provides Logical Access Support Services according to the agreed services
•  Processes requests for customer SAP, requests user creation/deletion/password reset. Escalates requests directly to AMO Transactions Services
•  Works as a transactions service agent performing data administration according to agreed scope. Verifies receipt and validates documentation. Archives the document if legally required. Enters data in the system Sell
•  Handling and logging via a ticket any client request following quality and data privacy guidelines
•  1st line support for activities under my responsibility in line with the Service Level Agreement
•  Transaction Management according to contractual scope and Service Level Agreement (Accuracy and timeliness)

Jan 2007 – Oct 2011 · 4 yrs 9 mos · NCR - National Capital Region, Philippines

•  Supervised agents, making sure that they provide quality customer service.
•  Evaluated agent’s calls with the use of Verint.
•  Assisted agents in resolving customer's issues.
•  Gave updates on agent's current standings and giving recognitions to deserving agents.
•  Took supervisor calls to expedite the customer’s concern.
•  Had background in SAP business object application to update the hourly AHT, Service Level and AUX Usage.
•  Created reports for the team (AHT, CS Rates, EPH, QA and Incentives).
•  Encouraged the agents to save more accounts from the unsatisfied customers.
•  Compiled the benefits of all GAIAM products to create more effective save scripts for the agents without giving too much credit to save the account.
•  Improved the individual agent’s metrics and team performance.
•  Conducted training for “How to handle irate customers” and “Anger Management”.

Oct 2005 – Jan 2007 · 1 yr 3 mos · NCR - National Capital Region, Philippines

•  Converted points from customer’s credit cards to book a travel.

Feb 2005 – Oct 2005 · 8 mos · NCR - National Capital Region, Philippines

•  Assisted customers with their concerns in cell phone download like ringtones, wallpapers, themes, games and cell phone configurations.

Sep 2004 – Feb 2005 · 5 mos · NCR - National Capital Region, Philippines

•  Assures that agents are following the proper QA guidelines set by the client.
•  Evaluated agent’s calls.
•  Assisted agents to resolve the issue.
•  Sent out schedules to the coaches for the QA calibration sessions with the client.
•  Leads the QA calibration sessions.

Apr 2004 – Sep 2004 · 5 mos · NCR - National Capital Region, Philippines

•  Assisted the customers in resolving technical issues of all SONY products.