Samir Kafel

CTO

West Hartford, Connecticut, United States9 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in translating customer feedback into actionable insights.
  • Proficient in leveraging AI for data-driven product decisions.
  • Strong background in collaboration between product and engineering teams.
Stackforce AI infers this person is a SaaS Product Analyst with strong technical and analytical skills.

Contact

Skills

Core Skills

Insight GenerationCustomer EngagementReporting & AnalysisAgile MethodologiesRest ApiPython

Other Skills

Extract, Transform, Load (ETL)StorytellingCustomer InsightStrategic InsightsTableauBusiness WritingVersion ControlInfluence OthersGitPython (Programming Language)SQLREST APIsMathematical ModelingProject ManagementMicrosoft Excel

Experience

Atlassian

6 roles

Tech Lead

Promoted

Nov 2025Present · 4 mos · Remote

Senior Technical Business Analyst | Service Enablement Engineer

Promoted

Apr 2023Jul 2025 · 2 yrs 3 mos

  • I specialize in translating customer feedback data into actionable insights and compelling business cases that influence product and engineering leadership to prioritize improvements that elevate product quality, accelerate customer engagement, and reduce cost of goods sold (COGS). I leverage AI technologies, including large language models (LLMs), SQL, and Python, to analyze customer feedback, identify trends, and forecast future outcomes to drive informed, data-driven product decisions.
Extract, Transform, Load (ETL)StorytellingInsight GenerationCustomer InsightStrategic InsightsCustomer Engagement

Technical Business Analyst | Service Enablement Engineer

Promoted

Jul 2022Apr 2023 · 9 mos

  • Leverage support insights to reduce customer friction with our products, drive down cost to serve, and support the Product team's decision making and prioritization
  • Establish and maintain healthy channels for collaboration between Product, Engineering, and Support teams to ensure Customer's needs are swiftly addressed
  • Prepare Support teams for significant product changes before they reach customers, and foster efficient communication, feedback, and measurement back to product teams
TableauExtract, Transform, Load (ETL)PythonBusiness WritingReporting & AnalysisVersion Control+5

Cloud Support Engineer III

Apr 2022Jul 2022 · 3 mos

Cloud Support Engineer II

Oct 2020Apr 2022 · 1 yr 6 mos

Cloud Support Engineer

Oct 2018Oct 2020 · 2 yrs

  • Opsgenie is a modern alert and incident management tool that aims to reduce MTTR to avoid downtime, and mitigate service disruptions/outages
  • Serve as a technical resource to Opsgenie customers/prospects to assist in configuration and troubleshooting of the platform to serve their business needs
  • Integrate 200+ monitoring, ticketing, and chat collaborations tools with Opsgenie to synchronize alert and incident actions across all tools
  • Leverage REST APIs to build solutions between Opsgenie and a variety of other software/infrastructure
  • Develop custom Python scripts to automate custom action execution, data exports, and configuration changes
  • Install and configure services across Linux and Windows servers
  • Build solutions involving AWS infrastructure including EC2, and Lambda
  • Troubleshoot issues in collaboration with development teams to identify and prioritize bugs and product improvements
PythonREST APIVersion ControlGitREST APIs

Opsgenie

Customer Success Engineer

Jun 2018Oct 2018 · 4 mos · Greater Boston

  • ** Acquired by Atlassian October 2018 **
PythonREST APIREST APIs

Amazon robotics

Deployment Engineer Intern

May 2017Sep 2017 · 4 mos · North Reading, Massachusetts

  • Drove to implement sourcing software to optimize process of onboarding new partners
  • Performed data collection from various global sites to measure productivity, and analyze root cause of process delays and inefficiencies in deployment process
  • Reconciled material inventory and determined most cost effective disposition of excess materials at the conclusion of a site
  • Deep Dived into inventory discrepancies in Oracle to determine where errors were made, and find solutions to fix these issues
  • Worked with a team to train partners on Amazon Robotics deployment practices; including performing material transactions in our Oracle system, and steps to take to deal with non-conformance issues in the field. Efforts resulted in material receipt backlog decreased by 30%
  • Collaborated with team to implement 5S and lean manufacturing practices in the deployment process. Developed an audit to score our partners on their adherence to these lean standards.
  • Contributed to defining and standardizing deployment practices for our team and our partners. Modified and updated past process documents to reflect current best practices.

Omnilife science, inc.

Manufacturing/Supply Chain Associate

Dec 2015Mar 2016 · 3 mos · Taunton, MA

  • Managed inventory accuracy by scanning assets into Business System, categorizing, by product class, and performing cycle counts
  • Performed shipping and receiving functions including incoming inspection, kitting, packaging, and financial reconciliation
  • Extensive data entry into Microsoft Excel and various database software packages
  • Implemented lean manufacturing techniques: 5S, Kanban (PULL system), and cellular manufacturing design
  • Efforts resulted in a 98% accuracy physical inventory (year-end) of a $25 Million, 5K SKU asset base

Ebay sales

eBay Sales Associate

May 2014Aug 2015 · 1 yr 3 mos

  • Sold various antiques and ephemera on eBay. My business involved researching the items, preparing a cost of goods statement, and then listing the items for auction on the eBay site. My site became popular for philatelic (collectible postage stamps) items. The marketing/sales process involved taking digital images of the items; preparing an enticing description including various shipping options, and tracking profit/loss of total sales. I also learned quite a bit about post-sales customer service by managing returns, complaints, and feedback. The total sales generated for the summer of 2014 was over $5,000 realizing a profit of close to 50% of sales. The income I generated was put towards college expenses.

Dsw

Sales Associate

May 2013Jun 2014 · 1 yr 1 mo · 747 Donald Lynch Boulevard

  • Customer service, Cashier, Answer phone calls, Handling new Shipment, Laying out new merchandise, Organizing merchandise/making look presentable to customers, Scanning in new merchandise

Education

University of Connecticut School of Business

Master of Business Administration - MBA

Sep 2025Present

University of Massachusetts Amherst

Bachelor of Science - BS — Industrial Engineering

Saint John's High School

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