Sumiran Kapoor — Customer Success Manager
As a Client Success Advisor at Cvent, I help clients achieve their adoption goals and maximize their satisfaction with the company's software solutions. I have over six years of experience in customer retention, account management, and interpersonal communication. I leverage these skills to build strong relationships with clients, understand their needs and challenges and provide them with tailored support and guidance. I also collaborate with cross-functional teams to deliver feedback, insights, and recommendations to improve the product and service quality and enhance the client experience. I am passionate about the event and hospitality industry and the value of technology in creating memorable and impactful experience. I am always eager to learn new skills, explore new opportunities, and contribute to the success of Cvent and its clients.
Stackforce AI infers this person is a Customer Success professional in the SaaS industry.
Location: New Delhi, Delhi, India
Experience: 7 yrs 9 mos
Skills
- Customer Success
- Account Management
Career Highlights
- Over six years in customer success and retention.
- Expert in building client relationships and satisfaction.
- Passionate about technology in the event industry.
Work Experience
Cvent
Customer Success Advisor (7 yrs 9 mos)
