Parthojit Das

Operations Associate

West Bengal, India4 yrs 5 mos experience

Key Highlights

  • 4.6 years of IT support experience
  • Reduced downtime by up to 50%
  • Expert in incident management and IAM
Stackforce AI infers this person is a skilled IT Support professional with a focus on incident management and access control in enterprise environments.

Contact

Skills

Core Skills

Incident ManagementTechnical SupportIdentity And Access Management

Other Skills

Customer ServiceProblem SolvingCybersecurityServicenowNetworkingPoint of Sale (POS) SystemsPEDCHERWELServersActive DirectoryIdentity and Access Management (IAM)UAMTroubleshootingDesktop ComputersOperating Systems

About

I’m an IT Support & Service Desk professional with 4.6 years of experience delivering end-to-end technical support at global firms like Accenture and Capgemini. My background spans incident management, application support and IAM, where I’ve helped enterprises maintain smooth operations, resolve critical issues, and exceed SLA expectations. What sets me apart is my ability to go beyond “closing tickets” — I specialize in identifying functional issues (KYC, payment failures, POS/EOD reporting, access problems) and driving practical resolutions that improve processes and reduce downtime by up to 50%. I’ve successfully managed major incidents, bridge calls, domain transfers, and access provisioning across Windows/Linux environments, while leveraging tools like ServiceNow, CyberArk, Splunk, and Exchange. Now, I’m excited to bring this problem-solving mindset and technical foundation into new opportunities, whether within IT support, incident management, cloud operations, or even adjacent industries where customer experience, compliance, and critical issue resolution are at the core. 📩 Let’s connect! I’m an immediate joiner, open to full-time, hybrid, or remote roles, and always happy to network with recruiters, hiring managers, and professionals across industries.

Experience

Accenture

Associate

Jun 2022Feb 2025 · 2 yrs 8 mos · Kolkata, West Bengal, India

  • · Provided Aloha Configuration Center L1 support for end user.
  • · Worked with Cherwell toll for ticket creation.
  • · Worked with Aloha Configuration Center (CFC) Tool for privilege
  • account creation, update employee information, terminate employee,
  • rehire employee, etc.
  • · Had to do password reset for we connect and we learn. Have to provide
  • them necessary access as per requirements.
  • · Need to guide manager for the POS machine issue and had to resolve
  • any issue related to access to the POS machine. Also helps to technical
  • issues to the POS machine issue.
  • . And also related to the card reader issue which is connected to POS
  • machine to take the payment. To check with the card machine down issue
  • and bringing back the machine working properly with troubshooting
  • method.
  • · Had to help Manager to bring back store if the store is hard down totally.
  • . Help the Manager by guiding him the networking path of all the devices
  • like fortinet, modem, CHDN SWITCH, FILESERVER, Nodes for CARD READER.
  • . Guiding Manager to fix the issue by checking the cables if connected to
  • the correct port of that device and reconnecting the devices properly and
  • make the store run back again to run their business.
  • . Also check with the EOD report if the store is facing issue with all POS
  • down and making all POS work back again by making all the necessary files
  • rectified and making all files placed correctly to the respective places.
Customer ServiceProblem SolvingIncident ManagementTechnical Support

Capgemini

2 roles

Senior Analyst

Promoted

Jul 2021Jun 2022 · 11 mos · Kolkata, West Bengal, India

  • Provided access into Windows server through Active Directory Group
  • addition.
  • · Granted access into Linux servers byadding users into AD Groups
  • through Putty.
  • · Have granted permissions into SharedDrive with full access or modify
  • access or readaccess.
  • · Worked on Exchange ManagementConsole (EMC) to create Mailboxes,
  • grant them permission (send as and full access), remove access from them
  • on Office 365 andOn Prem. Create Conference rooms andgrant them
  • permissions. Update Mailboxeswith owner change, name change etc.
  • · Have created DLs (both Automatic DLsand Normal DLs), grant access
  • into them, addand remove users from them, owner change,name change,
  • set permissions.
  • · Have done contact creation into Dmzservers, set password, add them
  • into DLs.
  • · Have successfully done Domain Transfer.
Problem SolvingCybersecurityIdentity and Access ManagementTechnical Support

Analyst

Aug 2020Jun 2021 · 10 mos · Kolkata, West Bengal, India

  • · Provided Identity and Accessmanagement L2 support for end user.
  • · Worked with ITSM tool like Remedy.
  • · Worked with Identity AccessManagement (IAM) Tool Novell
  • IdentityManager for privilege account creation,update employee
  • information, brand change, extend contractor expiration date, disable
  • and enable primary and secondaryaccount, terminate employee,
  • rehireemployee, revoke resources etc.
  • · I had to create Active Directoryuser account, non-user
  • account(application account, service account). Have to provide them
  • necessary accessas per requirements.
  • · Need to create Security Groups intoActive Directory like Global
  • Groups, LocalGroups and Universal Groups andprovide access to the
  • users, managethose groups like delete, rename, update,edit.
  • · Had to work with Cyber Ark Tool to manageprivilege credentials for
  • privilege accounts andreconcile it.
Customer ServiceProblem SolvingIdentity and Access ManagementTechnical Support

Education

Institute Of Engineering and Management

Bachelor's degree — Computer and Information Sciences and Support Services

Jan 2016Jan 2019

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