Parthojit Das — Operations Associate
I’m an IT Support & Service Desk professional with 4.6 years of experience delivering end-to-end technical support at global firms like Accenture and Capgemini. My background spans incident management, application support and IAM, where I’ve helped enterprises maintain smooth operations, resolve critical issues, and exceed SLA expectations. What sets me apart is my ability to go beyond “closing tickets” — I specialize in identifying functional issues (KYC, payment failures, POS/EOD reporting, access problems) and driving practical resolutions that improve processes and reduce downtime by up to 50%. I’ve successfully managed major incidents, bridge calls, domain transfers, and access provisioning across Windows/Linux environments, while leveraging tools like ServiceNow, CyberArk, Splunk, and Exchange. Now, I’m excited to bring this problem-solving mindset and technical foundation into new opportunities, whether within IT support, incident management, cloud operations, or even adjacent industries where customer experience, compliance, and critical issue resolution are at the core. 📩 Let’s connect! I’m an immediate joiner, open to full-time, hybrid, or remote roles, and always happy to network with recruiters, hiring managers, and professionals across industries.
Stackforce AI infers this person is a skilled IT Support professional with a focus on incident management and access control in enterprise environments.
Location: West Bengal, India
Experience: 4 yrs 5 mos
Skills
- Incident Management
- Technical Support
- Identity And Access Management
Career Highlights
- 4.6 years of IT support experience
- Reduced downtime by up to 50%
- Expert in incident management and IAM
Work Experience
Accenture
Associate (2 yrs 8 mos)
Capgemini
Senior Analyst (11 mos)
Analyst (10 mos)
Education
Bachelor's degree at Institute Of Engineering and Management