Jun 2014 – Jan 2016 · 1 yr 7 mos · Mumbai Area, India

• Conducted IT and Operations Cost Optimization Exercise for a large BFSI player in India
• An emerging player in the payments ecosystem, Acquiring side:
• Advised in the following areas:
• Define the Go to Market strategy
• Define the service organization
• Designing the operational processes
• Market Landscape and competitor analysis
• Financial modelling and feasibility study
• Define the IT and systems requirements
• Small & Payments Bank Engagement:
• Part of the core team for conducting feasibility study and filing of RBI Application for Small and Payment Banks for multiple applicants across India
• Credit Card Product Launch Engagement:
• Performed PMO for successful launch of the project.
• Worked on successful integration of systems, processes and policies between bank and various vendors involved
• Reviewed internal system and operations readiness of bank in regards to net banking, accounting, branch communication, tracking mechanism, etc.
• Business Analysis (BA) role for development/ customization of various modules including application processing, transaction processing and customer relationship management.
• Conducted UAT for all the modules/ systems involved
• Reviewed vendor’s call centre setup and processes followed, Service Desk modules and functionalities, reporting mechanism, query handling, IVR setup, call quality monitoring & reporting
• Assisted other teams in formulating IT Risk policies, product collaterals and process documents

Apr 2013 – May 2013 · 1 mo · Chennai Area, India

• Detailed study of costing for the piston plant (12 manual and 3 robotic production lines) of India Pistons Limited, Chennai
• Studied the concept of zero-base budgeting and applied it for consumables and manpower requirements for the piston plant

Nov 2006 – May 2012 · 5 yrs 6 mos · Ahmedabad

• Project Manager for end to end mortgage operations for US Home Mortgage Clients
• The process primarily involved following activities:
• Document Verification & Analysis, Financial Examination, Preliminary Underwriting, Credit Report Review, Appraisal Report Review, Title Report Review, Third Party Verifications, Client Interaction, Closing & Funding Coordination, and Post closing (Compliance Clearance)