Jan 2023 – Oct 2024 · 1 yr 9 mos

• 1. Operations Management
• Oversee daily team operations, ensuring seamless workflow and supporting consistent process improvements to meet and exceed set KPIs.
• Maintain and update Salesforce for accurate tracking of team performance metrics, sales targets, and activity monitoring.
• 2. Training and Development
• Identify, plan, and implement tailored training programs, focusing on developing key competencies and skills to improve team KPIs.
• Conduct regular call audits and live feedback sessions to address individual training needs, fostering a growth-oriented team culture.
• 3. Performance and Metrics
• Ensure all team-set meetings align with BANT criteria (Budget, Authority, Need, Timing), driving quality and relevance in outreach.
• Develop and roll out daily motivational activities (spiffs) that boost team performance, enhancing engagement and aligning with targets.
• Track and analyze team and individual performance, leveraging Salesforce data to identify areas for improvement.
• 4. Cross-functional Collaboration
• Engage in regular communication with US teams, incorporating feedback to refine outreach approaches and meet target KPIs.
• Collaborate closely across functions, gathering insights to align outreach strategy with evolving goals and standards.

May 2022 – Jan 2023 · 8 mos

• 1. Operations Management
• Supported day-to-day team operations to optimize workflow and ensure smooth processes
• Maintained Salesforce reports, monitoring both team and individual performance metrics
• Tracked and updated CRM reports on sales targets, call activities, and email activity to ensure accurate and accessible data management
• 2. Training and Development
• Identified team-wide training requirements and developed structured, tailored training plans
• Audited individual calls to assess personal development needs and enhance skill alignment
• Facilitated live call audit sessions to improve team adherence to quality standards and boost confidence
• 3. Performance and Metrics
• Defined BANT criteria for meetings, ensuring all team-set meetings met essential business standards (Budget, Authority, Need, Timing)
• Developed and managed daily spiffs to inspire team performance, creating a culture of engagement and high energy
• Regularly tracked and reviewed individual and team performance against targets to drive accountability
• 4. Cross-functional Collaboration
• Maintained regular communication with US counterparts for feedback on team outreach and meeting success, adjusting action plans as needed
• Gathered insights from cross-team feedback loops, refining outreach strategies for continuous improvement.

Apr 2021 – May 2022 · 1 yr 1 mo · Gurugram, Haryana, India

• We at Builder.ai has a Human Assisted – AI Platform, where we Build - Run - Scale tailor made software solutions (SaaS).
• 1. Revenue Generation and Market Expansion
• Accountable for driving revenue in both Enterprise and SMB segments, focusing on diverse markets across India, UAE, UK, and the US.
• Developed and executed strategies for lead generation, ensuring a balanced approach across geographies to meet quarterly revenue targets.
• 2. Team Leadership and Operations Management
• Managed a team of 8 Sales Development Representatives, overseeing ticket allocation for chat support, lead distribution, and client demo management to support deal closure.
• Conducted bi-weekly reviews to monitor team progress, optimize performance within the sales funnel, and align activities with sales targets.
• 3. Individual Contribution and Client Engagement
• Created and strategized marketing campaigns to generate sales-qualified leads, conducting demos and managing technical inquiries to advance leads through the sales cycle.
• Handled client engagement for quoting, invoicing, and final deal closure, ensuring alignment with core KPIs and enhancing customer experience.
• 4. Sales Planning and Forecasting
• Built and managed sales pipelines for quarterly targets, conducting regular sales funnel assessments to enhance forecasting accuracy.
• Performed consistent sales forecasting, adapting strategies to meet dynamic market demands and contribute to team goals.
• 5. Technical Acumen and Compliance Management
• Gained technical expertise in mobile application development to better address client queries and provide accurate service quotes.
• Managed the distribution and signing of critical documents, including Non-Disclosure Agreements (NDA), Scope of Work (SOW), and Service Level Agreements (SLA), ensuring compliance and security in client relations.

Dec 2019 – Mar 2021 · 1 yr 3 mos

• 1. Regional Sales Leadership and Compliance
• Led overall sales and compliance efforts for the Mumbai region, focusing on Enterprise, Academic and Public Sector clients.
• Oversaw regional compliance requirements, ensuring alignment with industry regulations and company policies.
• 2. Team Management and Onboarding
• Managed team handling and onboarding processes to drive effective team integration and performance.
• Conducted regular coaching and mentoring to elevate team skills and foster a collaborative sales environment.
• 3. Revenue Planning and Forecasting
• Developed revenue and quota plans for the region, ensuring a consistent ROI increase year over year.
• Secured monthly quotas through accurate forecasting, leveraging data insights to support revenue targets.
• 4. Client and Partner Relations
• Conducted second-level client calls, effectively managing challenging situations and demonstrating strong customer relationship skills.
• Built and nurtured relationships with key partners, including LDS, Crystal, TIS, Meridian, Cartel, SAM Infotech, Answer Computer, Hitachi, and Advent, providing coaching and strategic support to enhance mutual success.

Feb 2016 – Nov 2019 · 3 yrs 9 mos

• 1. Regional Sales Leadership and Compliance
• Directed all sales and compliance operations for the Karnataka and Chennai regions, with a primary focus on the Commercial SMB Market as well as Academic and Public Sector segments.
• Led quarter-wise compliance checks, managed renewals, and drove up-sell opportunities to maximize account growth.
• 2. New Customer Acquisition and Relationship Building
• Spearheaded net new customer acquisition efforts, implementing consistent follow-up and documentation practices to strengthen long-term relationships.
• Cultivated customer loyalty by maintaining high standards of service and ensuring timely support for each client.
• 3. Revenue Planning and Quota Management
• Established revenue and quota plans for the region, driving yearly ROI increases through strategic target setting and proactive planning.
• Secured monthly quotas by providing accurate forecasts and aligning team activities with revenue objectives.
• 4. Technical Expertise in IT Infrastructure
• Applied in-depth knowledge of IT infrastructure and licensing to deliver informed solutions, ensuring clients’ technical requirements and compliance needs were met.

Aug 2013 – Dec 2015 · 2 yrs 4 mos · Ghāziābād Area, India

• We’re an organic lead generation company specializing in SEO and social media marketing across platforms like Google, Yahoo, Bing, Facebook, Twitter, and LinkedIn. Our SEO campaigns focus on ranking your keywords at the top, ideal for local and national businesses alike.
• With experience across diverse industries—online retail, sports, manufacturing, real estate, education, healthcare, and more—our expert team brings a blend of skills, including web design, content creation, SEO, marketing and research.
• Choose our “Pay for Result” SEO model, where you pay a minimal setup fee, then pay based on achieved results.

Aug 2008 – Dec 2010 · 2 yrs 4 mos · Noida Area, India

• 1. SaaS Sales Expertise - APAC
• Specialized in SaaS sales for the Asia Pacific region, driving growth and customer acquisition.
• 2. Industry Experience
• Gained valuable experience working with industry leaders such as Computer Associates and VMware, enhancing my understanding of competitive market dynamics.
• 3. Account Management Proficiency
• Utilized Salesforce for effective account management, optimizing client relationships and ensuring customer satisfaction.

Aug 2006 – Jul 2008 · 1 yr 11 mos · Noida Area, India

• Market Research :
• Primary and Secondary both for B2B