Harsh Srivastava (CAPM,CSPO,CSM)

Product Manager

Gurugram, Haryana, India6 yrs 4 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Implemented a centralized CRM for 3000+ dealerships.
Achieved ₹1.5 Cr MRR and 65% productivity boost.
Spearheaded AI-enhanced chatbot solutions for customer engagement.

Stackforce AI infers this person is a Product Manager specializing in CRM and AI solutions in the automotive sector.

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Skills

Core Skills

Customer Relationship Management (crm)Product ManagementBusiness StrategyProject Management

Other Skills

Agile MethodologiesBusiness AnalysisCampaign ManagementDigital MarketingAI SolutionsProduct RoadmappingPaymentsChatbot DevelopmentCustomer EngagementGoogle Data StudioProduct Lifecycle ManagementSoftware Development Life Cycle (SDLC)Contract ManagementIT Project LifecycleSoftware Lifecycle Management

About

Working as a Product Manager leveraging innovative CRM and AI-driven solutions to enhance customer engagement and dealership efficiency. As Senior Associate Manager, contributed to implementing a centralized CRM for 3000+ dealerships, resulting in ₹1.5 Cr MRR and a 65% boost in service advisor productivity. Collaborated on AI-enhanced chatbot solutions and shaped product roadmaps through strategic prioritization and stakeholder alignment. Holds a PGDM in Marketing from IMT Ghaziabad and a BTech in Electronics and Communications from Silicon Institute of Technology. Proficient in JIRA, Confluence, and campaign management, with a strong focus on digital transformation. Motivated by a passion for driving data-informed strategies and fostering impactful customer experiences in the automotive sector.

Experience

Maruti suzuki india limited

2 roles

Senior Associate Manager - Product

Apr 2025 – Present · 11 mos · On-site

Implemented a CRM system for Dealerships, by creating a centralized solution for 3000+ dealerships across India, generating
₹1.5 Cr MRR and boosting service advisor productivity by 65% through intelligent follow-up system.
Worked on in-house Campaign Manager solution to run targeted marketing campaigns to customers through WhatsApp and
SMS Channel achieving average reach of 5 Mn+ users monthly.
Spearheaded Generative AI enhanced chatbot solutions to enhance customer touchpoints, improve engagement and built
product roadmap through feature prioritization, stakeholder communication working with offshore teams.

Agile MethodologiesBusiness AnalysisCustomer Relationship Management (CRM)Product Management

Associate Project Manager

May 2023 – Mar 2025 · 1 yr 10 mos · On-site

Implementation of Industry first WhatsApp payment Solution for booking a car with 800+ early adopters.
Worked on Chatbot implementation on various channels Web, social media and App achieving over 2lakh+ MAU, reducing
CAC 52%, & increasing App retentions by 22%.
Enhanced CRM functionality with introduction of On Road Assistant boosting customer service and support.
Led feature grooming for EV charging platform through documenting business requirements, scoping and sizing the solution.
Proficient in JIRA/ Confluence delivering Sprint and DevOps reports, creating product backlogs and managing development
Workflows.

Project ManagementProduct Management