May 2024 – Jun 2025 · 1 yr 1 mo · Bengaluru · On-site

• (IPO May 2025)
• Led the end-to-end delivery of Ather’s customer loyalty program from PRD to MVP to fleet-wide rollout, doubling median CLV and improving NPS by 40% through sustained, user-centric engagement loops.
• Identified key EV adoption barriers through user research and data analysis, presented insights to senior leadership, and launched a distributed neighborhood charging solution that unlocked a $170M market opportunity.
• Built and shipped an AI-powered service agent using LLMs and RAG frameworks.
• Automated customer query resolution, reducing support tickets by 35%
• Improved inbound lead conversion by 12% without increasing support costs
• Partnered with engineering, design, and data science to revamp the Ather App.
• Ran rapid experiments and usability testing
• Delivered 20% MAU growth and a 37% improvement in cohort retention
• Mentored and managed 4 analysts, strengthening org-wide capability in data storytelling, experimentation, and analytical rigor.

Jun 2022 – May 2024 · 1 yr 11 mos · Bengaluru · On-site

• Focused on data-driven strategy, monetization, and analytics to inform Ather’s long-term product roadmap.
• Built a K-means clustering framework to identify 8 distinct customer personas, enabling leadership to prioritize features and launches that generated $120M+ in first-year revenue and shaped Ather’s 7-year product vision.
• Designed a multi-tier, data-driven monetization strategy for India’s largest EV fast-charging network.
• Balanced user experience with profitability
• Generated $3.6M in annual recurring revenue
• Influenced state and national EV charging policy frameworks
• Created and launched Product Pulse, Ather’s first centralized internal analytics platform.
• Unified fleet-wide data into a single source of truth
• Enabled faster, evidence-based decisions for 800+ internal users

Sep 2020 – Jun 2022 · 1 yr 9 mos · Gurugram, Haryana, India

• • Improved global operational efficiency by automating partner onboarding and enablement workflows across 1,200+ clients, reducing turnaround time by 40% and establishing scalable processes that enhanced visibility and productivity across 200+ business segments.

Jan 2020 – Aug 2020 · 7 mos · Noida, Uttar Pradesh, India

• Developed the Haqdarshak portal to match citizens with social welfare schemes by eligibility, required documents, and disbursing offices; improving accessibility and transparency for 80M+ residents.
• Built data models to benchmark welfare scheme disbursements across 75 districts, generating governance reports for District Collectors; insights unlocked $1.2B in additional funds for timely distribution.

Jun 2018 – Jul 2018 · 1 mo · Hyderabad, Telangana, India

• Worked for the grass-root implementation of Mission Antyodaya, meant for the development of the underdeveloped districts
• Created cluster reports to analyze the current situation in the villages and thoroughly adjudicated them on 47 socio-economic parameters set by the Ministry of Rural Development (MoRD).