Dec 2021 – Aug 2023 · 1 yr 8 mos · Gurugram · On-site

• Sustain and nurture solid relationships with key clients
• Working closely with the creative team in order to create the designs & get the artwork's done as required
• Research, competition analysis, building plans approaches as per the brand positioning in the market.
• Cost closure with clients & vendors, finalize and ensure sites available for timely opening as per business plan.
• Ensure smooth handover of complete site as per terms.
• Providing end-to-end support and coordination for all the projects.

Jan 2020 – Dec 2021 · 1 yr 11 mos · Delhi, India

• Manage a project from start to finish by initiating high standards
• Developed and initiated projects, managed costs and monitored performance.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Led project teams through design, construction and launch process.
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Maintaining the customer satisfaction enforcing the issues to the resolution process for technical support and delivery management
• Collaborate with cross-functional teams to ensure project goals are aligned with organizational objectives

Jan 2019 – Dec 2019 · 11 mos · Gurugram, Haryana, India · On-site

• Maximized customer satisfaction through effective operational management aligned with customer satisfaction
• Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service
• Increased sales by fostering relationships with customers, implementing business strategies, and suggesting areas for improvement
• Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate

Jun 2017 – Aug 2017 · 2 mos · Gurgaon, India

Aug 2016 – Jul 2018 · 1 yr 11 mos · NATIONAL INSTITUTE OF FOOD TECHNOLOGY ENTREPRENEURSHIP AND MANAGEMENT

Aug 2015 – Jul 2016 · 11 mos · Chandigarh, India

• Leveraged strategic planning to penetrate key accounts
• Updating Databases and using a customer relationship management tool, integrating apps in Zoho
• Managing the Zoho CRM Worked on increasing the client Base
• Regularly interaction with Sales Team to receive Information and updates
• Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.

Jul 2014 – Dec 2015 · 1 yr 5 mos · Jammu, Jammu & Kashmir (Union Territory), India

Feb 2012 – Mar 2012 · 1 mo · Sahibzada Ajit Singh Nagar district, Punjab, India