Jun 2020 – Jun 2021 · 1 yr · Remote

• Coached emerging and senior leaders to strengthen decision-making, problem-solving, and leadership effectiveness in line with organizational priorities.
• Delivered targeted interventions that improved team alignment, operational efficiency, and stakeholder influence.
• Applied evidence-based frameworks and behavioural insights to translate business challenges into actionable solutions.
• Designed and facilitated one-on-one coaching sessions focused on performance acceleration and sustainable behavioural change.
• Supported management in achieving measurable outcomes, including improved team productivity, alignment on strategic initiatives, and enhanced leadership presence.

Oct 2018 – Present · 7 yrs 6 mos · Germany · Remote

• Elevated executive presence and credibility for senior leaders, enhancing board confidence and global stakeholder influence.
• Strengthened decision-making clarity and strategic judgment for leaders navigating high-pressure, high-ambiguity situations, supporting transformation and business-critical initiatives.
• Expanded cross-functional influence, enabling leaders to align teams, stakeholders, and business units during complex, multi-stakeholder projects.
• Delivered measurable behavioural change by integrating evidence-based coaching frameworks, Hogan assessments, and neuroscience-informed tools, translating insight into performance outcomes.

Apr 2013 – Sep 2017 · 4 yrs 5 mos · Mumbai Area, India · Hybrid

• Early in my career as a Coach, I partnered with individuals to facilitate personal growth, behavioural change, and emotional resilience — helping clients navigate transitions, strengthen self-awareness, and improve decision-making. Drawing on evidence-based frameworks and psychological insights, I guided clients to develop emotional intelligence, interpersonal effectiveness, and sustainable behavioural change. This experience laid the foundation for my transition into executive coaching, honing the skills in active listening, empathy, and transformational guidance that underpin my work with senior leaders today.

Nov 2005 – Sep 2007 · 1 yr 10 mos

• Managed the overall performance of the Support Centre, leading teams and optimizing processes to deliver seamless, high-quality service aligned with business objectives.
• Drove key initiatives to improve customer experience and operational efficiency, consistently achieving or exceeding KPIs. Implemented targeted programs to boost customer satisfaction, retention, and loyalty, translating service improvements into measurable business impact. Leveraged coaching, performance management, and process optimization to elevate team capability, ensuring the Support Centre operated as a high-performing, strategic business function.

Sep 2003 – Nov 2005 · 2 yrs 2 mos

• Oversaw operational performance, ensuring process SLAs were consistently met and continuously improved. Maintained strong client relationships by proactively addressing issues and coordinating timely resolutions. Monitored team attrition and implemented proactive strategies to improve retention. Regularly motivated, coached, and mentored team members to enhance performance, engagement, and professional growth.

Nov 2000 – Apr 2003 · 2 yrs 5 mos

• Led the design and implementation of a structured complaint-handling process, tailored to the nature and severity of customer issues, improving resolution efficiency and customer trust. Established and maintained service standards for frontline staff across multiple branches, ensuring consistent, high-quality customer experiences. Partnered with the product team to drive continuous improvements in product offerings, translating customer insights into actionable enhancements that increased satisfaction, loyalty, and operational effectiveness.

May 2000 – Oct 2000 · 5 mos

• Forged strategic alliances with content providers to deliver high-value ticker and market information, expanding service offerings and enhancing client value. Planned and executed co-promotional initiatives with alliance partners to increase brand visibility, engagement, and market reach. Identified and implemented revenue-generation opportunities, translating partnerships into measurable business growth.

Aug 1998 – Jan 2000 · 1 yr 5 mos

• Managed and resolved customer queries related to mobile telephony operations, ensuring timely and accurate support. Delivered high-quality service by troubleshooting issues, providing clear guidance, and escalating complex cases as needed, contributing to improved customer satisfaction and operational efficiency.

Sep 1996 – May 1997 · 8 mos

• Managed customer service, sales, and operational activities to ensure seamless service delivery and business performance. Handled customer queries, resolved issues efficiently, and maintained high-quality service standards. Supported sales objectives by identifying opportunities, upselling products/services, and coordinating with internal teams to drive revenue. Streamlined operational processes to enhance efficiency, improve customer satisfaction, and strengthen overall service delivery.