Krithi Kartik

CEO

Seattle, Washington, United States8 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in early signals for workforce management.
  • Proven track record in customer success and account management.
  • Significant impact on revenue through strategic upselling.
Stackforce AI infers this person is a Customer Success leader in the SaaS industry with a focus on revenue optimization.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

Customer Success BoxPendoJiraZendeskStrategyBusiness DevelopmentLeadershipProject ManagementMicrosoft WordMicrosoft PowerPointPublic SpeakingTeamworkConfluence

About

Most organizations don’t lose people loudly. They lose them quietly, when silence hides risk until attrition becomes expensive, operationally disruptive, and hard to defend after the fact. At INFEEDO, we ensure the workforce signal becomes decision-ready, with clear owners, explicit tradeoffs, and contained risk before problems escalate into regret. This transforms continuous listening into governance, where managers intervene earlier, HR effort concentrates where quits actually happen. Leaders can defend decisions with evidence, not anecdotes. The economics matter. In a 2,000-employee baseline, preventing just 2%–5% of silent-cohort attrition can represent $240K– $900K annually in avoided replacement cost. At typical enterprise pricing, break-even often requires ~2 prevented exits per year. Everything beyond that compounds quietly without adding headcount or new programs.

Experience

Infeedo

4 roles

Head of U.S. Business & GTM

Promoted

Oct 2024Present · 1 yr 5 mos

Director- U.S. Customer Success, Enterprise

Promoted

Dec 2023Nov 2024 · 11 mos

Associate Director - Customer Success

Apr 2022Dec 2023 · 1 yr 8 mos

Sr. Customer Success Manager

Jul 2020Apr 2022 · 1 yr 9 mos

Locus.sh

Customer Success Manager

Mar 2019May 2020 · 1 yr 2 mos · Bangalore

  • Handled multiple accounts simultaneously and contributed to revenue additional to the ARR through Upsells, Cross-sells and Expansion.
  • Worked on tools and softwares such as Customer Success Box, Pendo, Jira and Zendesk while also ensuring thorough documentation and adherence to process flow.
  • Maintained good account health by identifying red flags early and resolving issues quickly.
  • Scheduled timely business reviews, connects and renewals with clients.
  • Ensured KPIs are being delivered on and optimised usage of the platform.
Customer Success BoxPendoJiraZendeskCustomer SuccessAccount Management

Oyo

Business Development Manager

Oct 2017Mar 2019 · 1 yr 5 mos · Bangalore

Clear water group

Marketing Associate

Jul 2017Sep 2017 · 2 mos · Bengaluru Area, India

Education

Shiv Nadar University

Bachelor of Technology - BTech — Electrical and Electronics Engineering

Jan 2012Jan 2016

Stackforce found 100+ more professionals with Customer Success & Account Management

Explore similar profiles based on matching skills and experience