Annika M.

Operations Associate

Lisbon, Lisbon, Portugal13 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in Agile methodologies and process improvement.
  • Strong leadership skills in team management and coaching.
  • Extensive experience in Business Process Outsourcing.
Stackforce AI infers this person is a Business Process Outsourcing and Agile Management expert.

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Skills

Core Skills

Agile MethodologiesData AnalysisContinuous Process ImprovementBusiness Process Outsourcing (bpo)CoachingTeam Management

Other Skills

Service-Level Agreements (SLA)SQLEmployee EvaluationProblem SolvingTeamworkProcess OptimizationProcess ImprovementProject ManagementConsultingProject CoordinationOperational ExcellenceTourismSocial MediaTeam LeadershipGreek

Experience

Cognizant

6 roles

Management Information Systems Team Manager

Promoted

Jul 2025Present · 8 mos

Management Information Systems Team Lead

Feb 2024Jun 2025 · 1 yr 4 mos

Operatios Team Leader

May 2022Jan 2024 · 1 yr 8 mos

Agile MethodologiesBusiness Process Outsourcing (BPO)Service-Level Agreements (SLA)SQLTeam ManagementCoaching+1

Subject Matter Expert

Promoted

Apr 2021May 2022 · 1 yr 1 mo

Agile MethodologiesBusiness Process Outsourcing (BPO)Service-Level Agreements (SLA)Data Analysis

Operational Excellence Associate

Promoted

Dec 2019Apr 2021 · 1 yr 4 mos

Agile MethodologiesBusiness Process Outsourcing (BPO)Continuous Process ImprovementCoaching

Senior Process Executive

Sep 2019Nov 2019 · 2 mos

Business Process Outsourcing (BPO)

Unnamed.gr

Digital Marketing Project Coordinator

Sep 2018Jan 2020 · 1 yr 4 mos · Greece

  • photography & social media
Agile MethodologiesContinuous Process Improvement

Bluedot careers

Project Coordinator - Recruitment Consultant

Jan 2018Jan 2019 · 1 yr · Greece

  • tourism & leisure recruitment agency
Agile MethodologiesContinuous Process ImprovementCoaching

Rodiou dancing schools

Administrative Coordinator

Aug 2016Aug 2018 · 2 yrs · Greece

Agile MethodologiesContinuous Process Improvement

Noovar consulting

2 roles

Assistant Project Manager | Consultant

Promoted

Sep 2013Oct 2015 · 2 yrs 1 mo

Agile MethodologiesContinuous Process ImprovementTeam ManagementCoaching

Executive Project Assistant

Feb 2011Sep 2013 · 2 yrs 7 mos

Education

The American College of Greece

Accounting and Finance

Jan 2005Jan 2010

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