Sanjana B. — Operations Associate

🔍 Who Am I? Detail-oriented and proactive professional with a proven track record in fraud detection, customer service, and hospitality management. I thrive in high-pressure environments, ensuring exceptional service delivery and safeguarding customer trust. 💼 What Do I Bring? Fraud Prevention Expert: Skilled in analyzing complex cases, generating actionable insights, and implementing proactive measures using tools like Falcon. Customer Service Champion: Delivered first-call resolutions for high-value clients at British Airways and managed premium customer engagements at Barclays Bank. Mentor & Leader: Promoted to process trainer, where I shaped onboarding experiences and enhanced team performance through structured training programs. Tech-Savvy Problem Solver: Proficient in CRM systems (Salesforce, Farvision), Amadeus, and advanced ticketing solutions. 🎯 My Mission: To create secure, seamless, and exceptional customer experiences by blending analytical expertise, service excellence, and a passion for innovation. 🌏 What Drives Me? As a lifelong learner with a background in Travel & Tourism Management and a love for exploring new cultures, I aim to connect global opportunities with meaningful solutions. 📈 Let’s Collaborate: I’m here to connect with forward-thinking organizations in fraud management, travel operations, and customer experience strategy. Let's create something extraordinary together!

Stackforce AI infers this person is a Customer Service and Fraud Prevention Specialist with a focus on hospitality and travel industries.

Location: Delhi, India

Experience: 4 yrs 9 mos