Manas Roy

Operations Associate

Kolkata, West Bengal, India7 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

7+ years in Service Delivery and Financial Analysis
Expert in Quality Assurance and Operations Management
Proven track record in improving process efficiency

Stackforce AI infers this person is a Financial Operations Expert with a strong focus on Quality Assurance and Service Delivery.

Contact

Skills

Core Skills

LeadershipOperations ManagementFinancial AnalysisFinancial ReportingCustomer ServiceInterpersonal Communication

Other Skills

People ManagementTeam ManagementCross-functional Team LeadershipTeam CoordinationAccountingFinancial AccountingGenerally Accepted Accounting Principles (GAAP)U.S. Generally Accepted Accounting Principles (GAAP)Financial Data AnalysisFinancial Report AnalysisFinancial Statement AnalysisFinancial StatementsInternational Financial Reporting Standards (IFRS)Corporate Social ResponsibilityFinancial Markets

About

Team Lead with 7+ years of experience in Service Delivery, R2R, IPO process support, Market Reps operations, Quality Assurance and Financial Modeling & Analysis. Strong background in SLA management, workflow standardization, performance reporting, dashboard management, stakeholder engagement, queue management, and audit compliance. Hands-on experience with Jira Service Desk, Gigwork/Pybossa, BMC, Advanced Excel, RCA, process documentation, training & onboarding, data validation and presentation QA. Known for improving process efficiency, reducing defects, enhancing quality scores and driving measurable operational outcomes. Open to roles in Delivery Management, Operations Management, Quality Lead, Senior Analyst, Reporting & Insights, Financial Analysis, Client Delivery and Process Excellence.

Experience

Tata consultancy services

4 roles

Market Reps. Team Lead

May 2024 – Present · 1 yr 10 mos

End to End Customer Support
Review of Feedback and Root Cause Analysis
Understanding of Ad hoc requests, SDSK and others to sort them priority wise
Dashboard Set Up, Dashboard Management, Time Management, T&M Study
Ageing Creation, SLA Report Analysis, Quality Report Analysis
Understanding the requirement of Skills, Training as per Quality & other measures
Keywords that define my professional journey:
Leadership | Financial Analysis | Operations Management | Team Building | Strategic Planning | Dashboard Management | People Management | Process Optimization | Financial Reporting | Business Insights | Collaboration | SLA Management.Always open to meaningful conversations about team excellence, performance analytics, and financial operations transformation — let’s connect.

People ManagementLeadershipTeam ManagementCross-functional Team LeadershipTeam CoordinationOperations Management

Quality Assurance Team Lead

Promoted

Jun 2022 – Apr 2024 · 1 yr 10 mos

I’m a performance-driven team manager with 7 years of experience at Tata Consultancy Services, specializing in operations management, financial analysis, and people leadership. My passion lies in transforming teams into high-performing units that consistently achieve and exceed Service Level Agreements (SLAs) through effective planning, collaboration, and performance tracking.I lead end-to-end operations by managing data dashboards, KPI tracking, and actionable reporting that drive informed decision-making. My role goes beyond numbers — it’s about team engagement, cooperation, communication, and building a culture of accountability and trust.With deep skills in financial statement analysis, data analytics, compliance, and financial reporting, I provide the insights that help optimize processes and strengthen strategic outcomes. I thrive on aligning business goals with operational execution, ensuring both precision and performance.Keywords that define my professional journey:
Leadership | Financial Analysis | Operations Management | Team Building | Strategic Planning | Dashboard Management | People Management | Process Optimization | Financial Reporting | Business Insights | Collaboration | SLA Management.Always open to meaningful conversations about team excellence, performance analytics, and financial operations transformation — let’s connect.

LeadershipFinancial Analysis

Senior Financial Analyst

Jan 2021 – May 2022 · 1 yr 4 mos

AccountingFinancial AccountingGenerally Accepted Accounting Principles (GAAP)U.S. Generally Accepted Accounting Principles (GAAP)Financial AnalysisFinancial Data Analysis+6

Financial Analyst

Nov 2018 – Dec 2020 · 2 yrs 1 mo

Senior Financial Analyst in Tata Consultancy Services (TCS) with experience on -
Face of Statement modeling of US and EMEA Companies on Bloomberg Terminal following GAAP and IFRS.
Segment modeling of US Companies on Cleint Based Terminal Data Extraction from company fillings of US Companies.

Generally Accepted Accounting Principles (GAAP)International Financial Reporting Standards (IFRS)Financial ReportingFinancial StatementsFinancial MarketsFinancial Report Analysis+2

Offshoot agency private limited

Senior Customer Service Associate

Apr 2018 – Aug 2018 · 4 mos · Kolkata, West Bengal, India

Worked in Offshoot Agency Private Limited as a senior customer service associate for the project "Lyf Device Care" which was very active process of Reliance Jio. Need to handle escalations from the customers, understand that, analysis the issue and need to provide proper resolution as per the T2R.

EnglishJioFront Office SupportInterpersonal CommunicationCustomer Service RepresentativesPresentation Skills+18