May 2025 – Sep 2025 · 4 mos

Jan 2023 – Dec 2025 · 2 yrs 11 mos

Mar 2025 – Present · 1 yr 2 mos · United States

Jun 2024 – May 2025 · 11 mos · United States

• - Handled customer emails daily via Gorgias, resolving inquiries.

Mar 2025 – Apr 2025 · 1 mo · London Area, United Kingdom · Remote

• Supported: ThePowerHive

Jun 2024 – Feb 2026 · 1 yr 8 mos · Remote

Apr 2024 – Present · 2 yrs 1 mo · United States · Remote

• Companies Supported: Bold, Hey Sunday,Learner, Level, Live It Up (Enso), Realign (JobTest.Org), Receptive, Thrive
• Appointment Setting
• Business Development & Client Acquisition
• Client Retention & Feedback
• Customer Service
• Order Fulfillment
• Research & Market Analysis
• SEO & Link Building
• Talent Acquisition & Full-Cycle Recruitment
• Spearheaded end-to-end recruitment for 30+ roles across technical, growth, sales, health, engineering, customer support, corporate, volume, education, and marketing. Serving multiple early-stage startups and venture-backed portfolio companies.
• Successfully managed a high-volume applicant pipeline of over 5,000 candidates for roles with single-seat openings, while identifying and advancing three top talents who were later offered new opportunities across a portfolio company and our own internal team.
• Built hiring funnels for hard-to-fill and specialized roles across Tech and Engineering, Marketing and Growth, and Product and Design. Tailoring job scopes, screening steps, and assessments to ensure strong candidate-role alignment.
• Collaborated directly with hiring managers, founders, and department leads to align recruitment strategies with company roadmaps and hiring urgency.
• Created structured interview guides, administered technical and role-based assessments, and evaluated candidates across both hard and soft skill metrics.
• Leveraged ATS and sourcing platforms to manage candidate pipelines, optimize workflows, and generate data for reporting and process improvement.
• Provided post-hire support including offer coordination, onboarding documentation, and team integration, ensuring new hires had a smooth start.
• Technical Skills: Apollo, Asana, Bamboo, Ebility, Fanthom, Georgias, Google, Suites, HiBob, HubSpot, Indeed, Infinix, Lever, LinkedIn, Jira, Klaviyo, Monday, Notion, Otter. Ai, Pinpoint, Retool, Shopify, Workable

Jan 2023 – Mar 2024 · 1 yr 2 mos · United States · Remote

• Appointment Setting
• Business Development & Client Acquisition
• Client Retention & Feedback
• Customer Success Specialist
• Order Fulfillment
• SEO & Link Building
• Talent Acquisition & Full-Cycle Recruitment
• Talent Market Research & Tools Evaluation
• Conducted in-depth market research to identify hiring trends, talent shortages, and recruitment challenges across industries, informing sourcing strategies and role positioning for portfolio companies.
• Analyzed competitor hiring practices, compensation benchmarks, and job market movements to optimize job descriptions, outreach messaging, and offer alignment.
• Researched and tested HR and productivity tools (ATS, sourcing platforms, interview software) for performance, integration capabilities, and ROI, recommending solutions to streamline hiring and onboarding workflows.

Mar 2024 – May 2025 · 1 yr 2 mos · United States · Remote

• Tasked with leading an experimental initiative to introduce job placement as a service.
• Identified and targeted potential organizations through proactive outreach, presenting candidates from our career advisory program to generate new client relationships and service opportunities.

Jun 2023 – Feb 2026 · 2 yrs 8 mos · Remote

Feb 2023 – Jul 2024 · 1 yr 5 mos · Prague, Czechia · Remote

• Client Service:
• Accommodated patrons' needs and inquiries regarding special offers, ensuring high levels of customer satisfaction and loyalty.
• Provided timely and personalized responses to client inquiries, maintaining strong and lasting client relationships.
• Managed client expectations and addressed concerns with professionalism and efficiency, resulting in a 95% client satisfaction rate.
• Picture and Video Editing:
• Expertly edited pictures and videos of models and games, enhancing visual appeal and ensuring high-quality output.
• Utilized various editing software and techniques to achieve desired effects and meet client requirements, delivering projects ahead of deadlines.
• Demonstrated creativity and attention to detail in visual storytelling, contributing to a 30% increase in client engagement through effective editing.
• Website Content Management:
• Posted weekly content on clients' websites, ensuring consistency and an engaging user experience that drives traffic and retention.
• Created and curated content to attract and retain website visitors, achieving a 25% increase in web traffic and user engagement.
• Implemented effective content strategies to align with clients' brand guidelines and target audience, enhancing online presence and brand visibility.
• Voice-over and Sound Effects:
• Provided professional voice-over services and added sound effects in video editing projects, enhancing the overall audiovisual experience.
• Recorded and edited voice recordings, ensuring clear, high-quality, and professional audio output.
• Incorporated appropriate sound effects to enhance storytelling and engage the audience, contributing to a more immersive and compelling viewer experience.

Jan 2023 – Aug 2025 · 2 yrs 7 mos · United States

Jan 2023 – Jan 2024 · 1 yr · United States · Remote

Jan 2023 – Jan 2024 · 1 yr · United States · Remote

• Handled 85+ customer emails and chats daily via Gorgias, resolving inquiries, refunds, replacements, and Level 2 escalations with efficiency and accuracy.
• Managed end-to-end order processing and fulfillment, ensuring smooth and timely customer transactions.
• Maintained SLA compliance across high-volume queues by streamlining support ticket workflows and triaging escalations effectively.
• Developed and maintained support templates and macros, enhancing team efficiency and ensuring consistent brand voice.
• Acted as escalation lead for complex cases, collaborating with internal teams to deliver timely resolutions.

Jan 2021 – Aug 2022 · 1 yr 7 mos · Manila, National Capital Region, Philippines · Remote

• Supporting: Pfizer Internal North America
• Assess motivational and culture fit, providing constructive and thoughtful feedback to Hiring Managers for internal candidate reviews and recommendations, ensuring alignment with organizational values and goals.
• Ensure a positive client and candidate experience throughout the recruitment lifecycle, maintaining open communication and responsiveness to foster trust and satisfaction.
• Evaluate at least 80+ candidates daily, analyzing skills and experiences to match core competencies with key hiring requirements, ensuring a high-quality applicant pool.
• Manage the offer process for internal candidates, conducting offer analysis and development to ensure competitive and equitable compensation packages.
• Effectively integrate diversity into the staffing process to ensure diverse candidate slates, promoting inclusivity and equal opportunity in hiring practices.
• Support recruitment needs, including selection and offer development, ensuring that every stage, from the initial staff requisition to final appointment, is carried out in accordance with global operating procedures and adherence to best practice principles.
• Continuously evaluate and refine employee engagement initiatives to ensure effectiveness and relevance to employee needs and preferences.

Apr 2018 – Oct 2018 · 6 mos · Quezon City, National Capital Region, Philippines

• Assisted in managing accounts payable and receivable, maintained petty cash and
• processing payments of customers of the organization.
• Facilitated certifications, FGD, seminars and trainings to all employees of the
• organization.
• End-to-End recruitment.
• Maintained new hire and termination records and conducted exit interviews.
• Managed administration of benefits to approximately 30+ employees to ensure on-time
• posting of mandated benefits and levies (HMO, Income Tax, Pag-Ibig, Phil Health and
• SSS).
• Researched, recommended and implemented various policies enhancements, office
• equipment and work processes to improve operations.
• Notable Contributions:
• Engage company to social media that would allow Gooranha, MyRunTime and
• ItemHound itself to be recognize as one company that hires and trains selected top
• fresh graduates.
• Secured HMO -PhilCare for the organization and enrolling its employees and with
• the head of developer team, developed a thorough assessment for technical
• positions.

Jul 2016 – Jan 2018 · 1 yr 6 mos

• end to end recruitment and retention
• Conducts rehire eligibility check and further investigation regarding employees' work history records.
• Consistently maintained  ninety two percent of show rate and eighty seven percent on hiring rates.
• Executes call simulation, pre-screening and assessment to agent (Bilingual/CSR/TSR/Sales Executive) and back office (Corporate and Technical) positions.
• Monitored overall well being of employees when hired, during training and their first month on the account. Making sure they are happy with the working conditions.
• Provided ad-hoc support to North America recruitment: cold, calling, pre-screening, appointment scheduling and employment verification.
• Received inbound calls for language assessment and other concerns (back pay, clearance, grievances and updates regarding job application).
• Responsible for daily, weekly and monthly reporting: hire monitoring, source analyzation, overall movement in applicant tracking system, pipeline creation and distribution.
• Served as the Facebook administrator for TeleTech Pilipinas page, catering to any concern of an individual to the company.
• Significantly increased number of applicants and new hires by identifying qualified candidates through a variety of avenues (Facebook, Indeed, Job Fairs, JobStreet, Mynimo, PCCI, PESO and TTech Career Portal.
• Worked with job seekers and assisted them with resume making as well as with phone, assessment and client interviews.
• Achievements:
• 1. Top 1 performer and recruiter for the year of 2016.
• 2. Top 1 in reliability for the year of 2016.
• 3. Top 1 performer and recruiter for the first half of 2017.

Aug 2015 – Jul 2016 · 11 mos

• Cold calling, contacting and sourcing of applicants.
• Initial interview up to assessment
• Manage the Applicant Tracking System (ATS) and other HR Recruitment tools, updating system at all times.
• Achievements:
• GTAS Target Hitler- for consistently achieving creation target of endorsed and walk-in applicants.

Nov 2013 – Jun 2014 · 7 mos · Manila, National Capital Region, Philippines · On-site

• Assist customers with booking, flight changes, cancellations, refunds, and other travel-related inquiries.
• Provide exceptional customer service support across various communication channels (calls and emails) in Japanese, Cantonese, and English for an Airlines accounts passengers.
• Resolved flight bookings, changes, cancellations, refunds, and other travel-related inquiries, maintaining a customer satisfaction score above 95%.