Abhay Gupta

Product Manager

Gurugram, Haryana, India6 yrs 4 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Led product management at PayPal for 50 million customers.
  • Expert in software product management and user experience.
  • Drove B2B2C and B2C growth strategies at Tata 1mg.
Stackforce AI infers this person is a Product Management expert in Fintech with a strong focus on user experience.

Contact

Skills

Core Skills

Software Product ManagementUser Experience (ux)Product ManagementCustomer ExperienceE-commerceUser OnboardingProduct Strategy

Other Skills

WireframingJiraStakeholder ManagementConfluenceTeamworkWeb TechnologiesSQLSoftwareTableauGo-to-Market StrategyUser Acceptance TestingCross-functional Team LeadershipArtificial Intelligence (AI)Generative AIGenerative AI Tools

About

Leading the charge at PayPal, my focus is on optimizing our Resolution Centre, a pivotal product serving over 50 million customers worldwide. My journey in product management began with enhancing user experience, first at Nykaa, where I spearheaded user onboarding and activation, then at Tata 1mg, driving B2B2C and B2C growth strategies. My core competencies lie in software product management and search engine technology, which have been instrumental in developing user-centric products and fostering growth. At PayPal, these skills have been crucial for improving the Purchase Protection experience and innovating within the Disputes API domain. The goal is to ensure customer satisfaction and streamline dispute resolution, reinforcing PayPal's commitment to trust and reliability.

Experience

Paypal

2 roles

Senior Product Manager

May 2024Present · 1 yr 10 mos · Hybrid

Software Product ManagementUser Experience (UX)

Product Manager 3

May 2024May 2025 · 1 yr · Hybrid

  • My role requires me to be the CUSTOMER’s ADVOCATE while being a GATEKEEPER for business outcomes. I know it’s COMPLEX. And that’s why I love it. Okay, domain wise, I own the customer experience in the post-transaction world of PayPal, serving 40Mn+ customers annually who believe in PayPal’s dispute resolution.
Product ManagementCustomer Experience

Tata 1mg

Product Manager

Dec 2023May 2024 · 5 mos · Gurugram, Haryana, India · On-site

  • B2C Growth, B2B2C Business
E-CommerceSoftware Product ManagementWireframingJiraStakeholder ManagementConfluence+8

Nykaa

2 roles

Product Manager

Promoted

Apr 2023Dec 2023 · 8 mos · Gurugram, Haryana, India · On-site

  • User Onboarding and Management
  • Activations and Gamifications
E-CommerceSoftware Product ManagementWireframingJiraStakeholder ManagementUser Acceptance Testing+7

Associate Product Manager

May 2022Mar 2023 · 10 mos · Gurugram, Haryana, India · On-site

  • Owning and experimenting with following charters for Nykaa Fashion:
  • 1. User Onboarding & Management
  • 2. Gamifications and Sale
  • 3. Wishlist
E-CommerceSoftware Product ManagementWireframingJiraStakeholder ManagementUser Acceptance Testing+8

Paypal

2 roles

Product Strategy

Jul 2021May 2022 · 10 mos

E-CommerceWireframingStakeholder ManagementUser Acceptance TestingConfluenceTeamwork+3

Product Strategy Intern

Aug 2020Jun 2021 · 10 mos

E-CommerceWireframingStakeholder ManagementConfluenceTeamworkUser Experience (UX)

Nation with namo

Policy Consultant

May 2020Jun 2020 · 1 mo · Gurugram, Haryana, India

  • Confidential

Indian institute of management bangalore

Strategy Intern

Jul 2019Dec 2019 · 5 mos · Greater Bengaluru Area

  • Tea Auctions in India : Retrospected the implementation and impact of Bidless Seconds format by building regressive models and propensity score matching.
  • A/B Testing : Worked on various case studies involving experimental designs such as A/B Testing, Fractional Factorial Design and Multivariate Testing.
  • 91Springboard : Determined the hub-level causes of the churn using regressive models in Python.
  • STEP : Attended a course on Strategy, Tactics and Economics of Pricing. Gained a deep understanding of how pricing works based on extensive coursework and case studies.

Maruti suzuki india limited

Operations Intern

May 2018Jul 2018 · 2 mos · Gurugram, Haryana, India

  • Analyzed the Vehicle Manufacturing Process inside the Assembly Lines of Alto, Brezza and Celerio.
  • Suggested a Night Shift Supply Side Model which would increase the number of trips per day by 30% and worked on achieving the Just In Time (JIT) Delivery System, thus optimizing the Supply Chain.
  • Suggested an electronic system for the audit of checksheets which would save around Rs. 8,00,000 annually in the long run.

Club radioaktiv

Coordinator

Jan 2018May 2018 · 4 mos

  • Led a group of 20 peers and juniors for conducting events during APOGEE 2018.
  • Conducted events such as 'Escape Room' and 'Game Lounge' which had a footfall of about 400.

Aam aadmi party

Policy Research Intern

Dec 2017Feb 2018 · 2 mos · Greater Delhi Area

  • Studied about the oil refineries in India and used the Decision Tree Classifier to predict the production of oil in the upcoming year. Analyzed the impact of opening a new oil refinery on the nearby villages.
  • Analyzed the feasibility of promises made by the BJP in agricultural sector in its 2014 Lok Sabha Elections Manifesto.

World youth council

Change Leader

May 2017Jul 2017 · 2 mos · Greater Delhi Area

  • Served the society via the World Youth Council as a Change Leader.
  • Responsible for bringing about a change in the society, starting from the very basic level.
  • Provided basic necessities such as food and clothing to the poor children by running a fundraising campaign online. Raised a sum of Rs. 34,000 to help around 80 kids in the villages near Lucknow.
  • Used various Social Media Marketing skills to achieve a reach of around 1200 people in the nearby locations.

Bloodconnect

Intern

May 2017Jul 2017 · 2 mos · Greater Lucknow Area

  • Organized Blood Donation Camps at various locations in Lucknow like KGMU and SGPGI.
  • Convinced 34 people in the local community to donate blood, with age ranging from 19 to 47.
  • Prepared a database of people whom I convinced to donate their blood when need be.

Bits pilani cricket team

Team Member

Jul 2015Dec 2016 · 1 yr 5 mos

  • Represented BITS Pilani in Birla Open Sports Meet 2015, and won a gold medal.
  • Represented BITS Pilani in MNIT Jaipur and won a silver medal.

Student faculty council

Core Member

Jul 2015Dec 2015 · 5 mos · Jhunjhunu, Rajasthan, India

  • Represented my 56 batchmates in putting forward the problems faced by the student community in front of the faculties of the Chemistry Department
  • Gave suggestions and solutions to the above mentioned problems and convinced the faculties for their implementation.

Education

Birla Institute of Technology and Science, Pilani

Bachelor of Engineering (B.E.) — Mechanical Engineering

Aug 2015May 2020

Birla Institute of Technology and Science, Pilani

Master of Science - MS — Chemistry

Aug 2015May 2020

freeCodeCamp

Full Stack Web Development Certification — Computer Software Engineering

Jan 2016Jan 2017

City Montessori School

Mathematics

Jan 2004Jan 2015

Stackforce found 100+ more professionals with Software Product Management & User Experience (ux)

Explore similar profiles based on matching skills and experience