Leo Sebastian

Operations Associate

Kochi, Kerala, India3 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Achieved 60% growth in car deliveries.
Maintained a Net Promoter Score of 98%.
Recognized as Best Hub Manager across all hubs.

Stackforce AI infers this person is a high-performing leader in the automotive retail industry with strong operational and sales management skills.

Contact

Skills

Core Skills

Team LeadershipSales ManagementOperations ManagementPython (programming Language)

Other Skills

Customer Relationship Management (CRM)Process ImprovementDjangoLeadership DevelopmentSales OperationsEmployee RelationsHTMLCascading Style Sheets (CSS)

About

As a Hub Manager at Spinny Cars in Kochi, I lead end-to-end operations covering inventory management, vehicle certification, sales, and customer deliveries. With a focus on operational excellence and team leadership, I’ve driven consistent sales growth, reduced turnaround times, and delivered exceptional customer experiences that contributed to high NPS scores. I take pride in grooming and mentoring my staff, helping them develop strong sales skills, process knowledge, and a customer-first mindset. I also collaborate closely with regional teams on pricing, stock planning, and marketing strategies, while ensuring every vehicle meets Spinny’s 200-point quality standards. I’m passionate about optimizing processes, building high-performing teams, and delivering value in the fast-paced automotive retail space.

Experience

Spinny

2 roles

Hub Manager

Promoted

Sep 2024 – Present · 1 yr 6 mos · Kochi, Kerala, India · On-site

Managed end-to-end operations of the hub, overseeing inventory, quality checks and customer experience.
Led and coached a cross-functional team of sales executives, service advisors, and technicians, fostering a high-performance culture and exceeding operational KPIs.
Achieved 60% growth in car deliveries and maintained a high Net Promoter Score of 98% through consistent service quality.
Recognized twice as the Best Hub Manager across all hubs in Pan India for exceptional leadership and operational excellence.
Reduced vehicle turnaround time through process streamlining and tighter coordination between inspection, servicing, and delivery teams.
Implemented process improvements that reduced vehicle turnaround time by 40% and improved operational efficiency.
Implemented operational SOPs that improved hub efficiency, reduced costs, and ensured timely reporting and issue resolution.
Drove performance metrics including sales targets, customer retention, and complaint resolution timelines.
Collaborated with regional leadership on pricing strategy, promotional offers, and inventory planning to align with market demand.

Team LeadershipSales ManagementOperations ManagementCustomer Relationship Management (CRM)

Senior Relationship Manager

Sep 2023 – Sep 2024 · 1 yr · Kochi, Kerala, India · On-site

I leverage my extensive experience to foster strong client relationships and drive business growth. My role involves:
Leading a team of relationship managers to ensure exceptional client service and satisfaction while achieving departmental targets.
Analyzing market trends and client portfolios to provide insights and recommendations that align with clients' financial goals.
Collaborating with cross-functional teams to develop and implement innovative strategies that enhance client engagement and retention.
Mentoring junior team members and sharing best practices to promote professional growth and team success.

Team LeadershipOperations Management

Domtechnolabs

Software Developer

Jan 2023 – Sep 2023 · 8 mos · Kochi, Kerala, India · On-site

As a Software Developer at DomTechnolabs, I utilized my expertise in Python and Django to design, develop, and maintain robust web applications that enhanced user experiences and streamlined business processes. My key responsibilities included

Python (Programming Language)Django