Feb 2022 – Oct 2024 · 2 yrs 8 mos · Bengaluru, Karnataka, India

• Led Digital Finance Transformation, Continues Improvement and Technology Integration.
• Strategic Planning and Implementation: Spearheaded development of Order-to-Cash transformation roadmap, achieving $12M cost savings across USA, EU and APAC countries with 20% increase in process efficiency.
• Cross-Functional Collaboration: Collaborated with cross-functional teams to implement digital solutions and provided 21 FTEs savings within 2 years.
• Data-Driven Process Optimization: Implemented Celonis, driving data-driven process improvements to streamline SO billing and reduce disputes. Achieved improvements in Unbilled Days and DSO, resulting in $8M OCF savings.
• Advanced Technology Integration: Pioneered use of RPA, intelligent Automations, Process Mining tool(Celonis), HighRadius, along with AI and ML in finance processes, reducing manual workload by 15%
• Change Management: Led change management initiatives with BD, GBS and SPOKE teams, achieving a 90% user adoption rate within six months.

Sep 2019 – Oct 2021 · 2 yrs 1 mo · Noida, Uttar Pradesh, India

• Led Order-to-Cash (O2C) transformation projects across multiple clients through taxonomy reviews, benchmarking exercises, and process maturity assessments, resulting in improved process efficiencies and effectiveness.
• Identified process improvement projects with productivity levers for the transformation roadmap and successfully executed them, resulting in benefit realization and cost savings of $500,000.
• Led implementation projects for various Robotic Process Automation (RPA) tools such as HighRadius, Automation Anywhere, Power Apps, and Power BI and Celonis, resulting in streamlined processes and improved data insights.
• Performed root cause analysis (RCA) on operational issues, advised on mitigating actions, and tracked progress to ensure timely resolution, resulting in a 60% reduction in issue resolution time.
• Led key OTC sub-process transformation projects in Collections, Cash Applications, Billing, Proposal Creation, and Sales Order Management, resulting in a 15% reduction in past Due, 25% Improved in SOM Creation FPY and a 25% improvement in Proposal creation accuracy.
• Managed a large O2C team of 35 people and successfully transitioned two critical O2C projects for different clients, stabilizing them with all SLA/KPIs in green, resulting in improved client satisfaction.

Jul 2018 – Jul 2019 · 1 yr · Gurugram, Haryana, India

• Successfully led Order-to-Cash (O2C) operations for Housing/Proptiger/Makaan across India and Dubai, overseeing E2E order management, billing, cash applications, and collections processes.
• Managed a team of 27 members, providing leadership and guidance to ensure smooth operations and achieve team targets.
• Served as product manager for tech developments in both O2C and P2P (Procure-to-Pay) processes, driving innovations and improvements to enhance operational efficiency.
• Identified gaps in processes and systems and provided solutions that resulted in elimination of revenue leakages of up to 1 million INR annually, strengthening compliance and improving financial performance.
• Implemented process improvements that resulted in streamlined operations, reducing order-to-cash cycle time by 27% and increasing cash flow by 13%.
• Implemented RPA solutions for cash applications, resulting in 30% reduction in manual efforts and improved accuracy in cash posting.
• Implemented billing accuracy checks, reducing billing errors by 50% and improving customer satisfaction.

Aug 2016 – Jul 2018 · 1 yr 11 mos · Gurugram, Haryana, India

• Managed a team of 22 people, overseeing Order-to-Cash (O2C) operations including contract initiation, billing, and cash applications.
• Successfully hired and transitioned process for new team, Was Part of setting up GBS(35 FTEs) business model for O2C Operations.
• Provided operational consulting expertise to simplify and optimize processes, implementing controls to improve low-performing Key Performance Indicators (KPIs) for accounts.
• Achieved significant results in reducing un-billed amounts from 3M to 25K in short span of time, improving cash flow and reducing Days Sales Outstanding (DSO) for FS (Financial Services) vertical.
• Implemented process improvements that resulted in 18% reduction in billing errors and15% improvement in invoice accuracy, contributing to improved customer satisfaction.
• Led cross-functional initiatives to streamline contract initiation and billing processes, resulting in 30% reduction in order-to-cash cycle time and improved operational efficiency.

Jan 2014 – Jun 2015 · 1 yr 5 mos

• Responsible for overall Operations Management of a New Team of 10 people responsible for across GSK Europe Accounts Receivable. Led migration Projects, stabilized operations, improved Process by giving cost benefits for both client and business.

Apr 2011 – Dec 2013 · 2 yrs 8 mos

• Worked as an SME in O2C process and individually contributed in Cash Application,Master Data,Credit Management & Billing for European and UK Clients. Done migrations for E2E Accounts Receivable Process.

Feb 2009 – Jan 2016 · 6 yrs 11 mos

• Managed overall Operations of a team of 15 people for OTC/Accounts receivable for major Australian Brewery company.

Feb 2009 – Jul 2010 · 1 yr 5 mos

• Worked in B2B and B2C collections. Become a process trainer where I was responsible for training, coaching new joiners, and quality monitoring,