Jul 2021 – May 2024 · 2 yrs 10 mos · Atlanta, Georgia, United States · Remote

• Established conversational AI design as a new company practice
• Led the expansion of the mortgage chatbot to multiple modalities
• Led the expansion of the mortgage chatbot to multiple businesses, not just mortgage
• Led the expansion of the mortgage chatbot beyond lead gen and servicing FAQs
• Led the transition from NLU to gen AI
• Pioneered voice-first gen AI-powered IVR for mortgages
• Defined the vision for holistic AI-powered client journeys
• Established personalization as a company strategy
• Led the definition of the personalization guidelines

Aug 2017 – Feb 2021 · 3 yrs 6 mos · Seattle, Washington, United States · On-site

• Launched the Personal Alexa HIG, defining personalization for all Alexa experiences
• Launched Alexa + Cortana interoperability, connecting two competing AIs
• Launched the Alexa Profile
• Launched Alexa Voice PINs
• Launched Alexa Authorization
• Launched Alexa Authentication

Jul 2013 – Jul 2017 · 4 yrs · Burbank, California, United States · On-site

• Launched an internal product incubator / r&d program
• Launched the enterprise design system
• Launched the Disney Music A&R management tool
• Launched the Disney Studios creative affairs management tool
• Launched a VR filmmaking tool
• Received patents for AR & VR
• Led the design of the precursor to Disney+

Feb 2013 – Jul 2013 · 5 mos · El Segundo, California, United States

• Established and led the company’s design team.
• Owned new B2B analytics features; from concept to launch.

Jan 2012 – Jan 2013 · 1 yr · Omaha, Nebraska, United States

• Created an easy, time-saving product for musicians and band to plan, book, and manage tours.

Jan 2010 – Jan 2011 · 1 yr · Omaha, Nebraska, United States

• Created a way to easily and securely for bands and recording artists to share music with venues, labels, and publishers.

Dec 2007 – Jan 2013 · 5 yrs 1 mo · Greater Omaha Area & Greater Los Angeles Area

Jan 2007 – Jan 2007 · 0 mo · Omaha, Nebraska, United States

Oct 2005 – Nov 2007 · 2 yrs 1 mo · Omaha Metropolitan Area

• • Led end-to-end full-stack web development for more than 50% of the agency’s clients.

Jan 2004 – Jan 2004 · 0 mo · Omaha Metropolitan Area

• Led the front-end design and development of a tool to track and manage endangered wildlife and ecosystems.

Jan 2003 – Jan 2003 · 0 mo · Omaha Metropolitan Area

• Led a confidential R&D project for the DOD utilizing cutting-edge GIS (geographic information system) technologies.