Feb 2024 – Apr 2024 · 2 mos · Berlin, Germany

• Acquired by Zendesk, B2B SaaS AI customer support automation platform, 130+ employees, raised EUR 25MM
• Directed a team of 5 product managers developing an end-to-end AI and automation platform
• Supported the acquisition by Zendesk and co-executed the integration process
• Implemented continuous discovery and product trio methodologies
• Part of the R&D Leadership Team

Jan 2023 – Jan 2024 · 1 yr · Berlin, Germany

• B2B SaaS customer service platform, 200+ employees, raised EUR 145MM (Series C in 2021)
• Lead an 18-person cluster with 3 product teams developing a portfolio of automation, messaging, and conversational AI products
• Launched GPT-powered AI chatbot that automates up to 80% of customer support inquiries using an org’s knowledge base or help center
• Slashed several thousand EUR in outbound calling costs for customers by introducing a new telephony routing tool
• Automated CSAT surveys on phone and SMS, reducing manual workload and saving hours per customer agent per day for business customers
• Revamped Dixa’s automation strategy to introduce AI-powered features and launched a generic channel infrastructure enabling rapid scaling
• Secured several hundred thousand EUR in new business by introducing strategic features (AI chatbots, dynamic forms, automated CSAT)
• Managed relationships with vendors and third parties such as AWS, Twilio, and a variety of telco, automation, and messaging providers

Mar 2022 – Dec 2022 · 9 mos · Berlin, Germany

• Merged 3 Solvemate and 2 Dixa product teams into a new product cluster focusing on conversational AI, bots, messaging, automation
• Launched text messaging (SMS) and Twitter as messaging channels and secured quarterly conversational volume growth at 89% over 6 months
• Launched Solvemate chatbot integration as an extended platform capability that automates up to 2/3s of customer conversations
• Managed 3 PMs and led Automation and Channels product teams as IC
• Part of Product & Engineering Leadership Team

Jan 2022 – Mar 2022 · 2 mos · Berlin, Germany

• Solvemate was a B2B SaaS conversational automation platform for customer service acquired by Dixa in March 2022
• Facilitated M&A of Solvemate (acquired by Dixa) by providing due diligence on product development
• Led the product department and managed 3 PMs
• Improved product launch times by 600% by revamping product strategy, introducing structured product discovery, and actively coaching PMs
• Supervised launch of multilingual bots securing renewal ARR for 50% of total customer base
• Part of Company Leadership Team

Apr 2021 – Dec 2021 · 8 mos · Berlin, Germany

• Emmy® Award-winning TV streaming platform, 230+ employees, 3 million B2C users, 30+ B2B global telco customers
• Launched TelmaTV for Axian (one of the largest telcos in Africa) on the Zattoo B2B TVaaS platform

Dec 2019 – Mar 2021 · 1 yr 3 mos · Berlin, Germany

• B2B2C insurtech marketplace, 800+ employees, raised EUR 1.3B (Series D in 2022), revenue EUR 300MM+ ARR (publicly disclosed)
• Managed a product manager and a product analyst, part of Product Leadership Team
• Shipped lead gen automation tooling (ML matching service and scheduling UI) and increased the lead-to-sale CR by +20pp
• Executed a technical rebranding program after the merger of several wefox companies and launched the redesigned wefox website

Jun 2019 – Sep 2019 · 3 mos · Berlin Area, Germany

• • Built stealth venture and product prototype for Europe's largest fintech incubator, decided against shipping

Feb 2018 – May 2019 · 1 yr 3 mos · Berlin, Germany

• Developed product strategy as EIR for a B2B SaaS data integration platform working with large German corporates
• Developed partnership strategy as advisor for an early stage B2B2C travel tech platform with 4MM users and closed 10 strategic partnerships
• Advised investment and research advisory firms on opportunities in the European travel tech space

Dec 2015 – Jan 2018 · 2 yrs 1 mo · Berlin, Germany

• B2B2C travel tech platform, 320 employees, 25MM users, raised EUR 400MM
• Signed multi-year contracts up to €5MM ARR and grew top line for focus markets 5x over 12-month period
• Shipped 20+ partner integrations for rail providers in the UK, France, Benelux, and CEE

Jun 2012 – Mar 2015 · 2 yrs 9 mos · Berlin, Germany

• B2C social network for scientists, 315 employees, 15MM users, raised EUR 87MM from Bill Gates and Founders Fund
• Hired and supervised a team of 61 part-time data managers
• Shipped a backend data product (Institution Graph) that powers platform products generating 25% of overall revenue

Jan 2009 – Jan 2010 · 1 yr

Sep 2005 – Jan 2007 · 1 yr 4 mos · Sarajevo, Bosnia and Herzegovina

Jan 2005 – Jan 2011 · 6 yrs