Sarah Saenz

Director of Engineering

Mesa, Arizona, United States20 yrs 8 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Proven track record in leadership and innovation.
  • Expert in optimizing contact center operations.
  • Passionate about empowering individuals through coaching.
Stackforce AI infers this person is a leader in consumer services with expertise in team management and operational excellence.

Contact

LinkedIn

Skills

Other Skills

Business Process ImprovementCustomer ServiceCall CenterTeam LeadershipCoachingManagementMicrosoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPointProblem SolvingEvent PlanningEmployee TrainingRecruiting

About

As an accomplished Global Department Director, I bring a proven track record of leadership and innovation within the consumer services industry. My expertise spans building and managing high-performing teams, optimizing contact center operations, and designing impactful employee training programs. I am passionate about empowering individuals through effective coaching and fostering a culture of continuous improvement. With advanced proficiency in Microsoft Word and a commitment to operational excellence, I consistently deliver results that drive business growth and enhance customer experiences. Let’s connect to explore how I can help your organization achieve its goals!

Experience

Nortonlifelock

3 roles

Director

Dec 2021 – Nov 2022 · 11 mos

Head of Global Case Management

Promoted

Dec 2010 – Dec 2021 · 11 yrs

LifeLock Manager-Alert Department

Dec 2010 – Dec 2010 · 0 mo

  • Manage a team of 12-15 Alert Analysts to exceed department goals, while assessing and adjusting expectations to meet member’s needs
  • Career development and coaching for agents
  • Working with HR and ELT to manage department goals and alignment plans
  • Partnering with company risk team to ensure all departments are adhering to compliance regulations
  • Head of the External Hiring Plan for the department, from screening to creating the training curriculum
  • Focus on Member Experience through Member Satisfaction Survey
  • Managing Department SLA’s

Gen™

Director of North America Internal Live Help

Dec 2010 – Present · 15 yrs 3 mos · Tempe, Arizona, United States

Target financial management

SR Escalations Analyst

May 2005 – Sep 2010 · 5 yrs 4 mos · Tempe, Arizona

Education

Skyline

Jan 2001 – Jan 2004

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