Nov 2018 – Present · 7 yrs 4 mos · Coimbatore, Tamil Nadu, India

Aug 2017 – Nov 2018 · 1 yr 3 mos · Coimbatore Area, India

• Hubfly is a Digital Workplace enabler that is aimed at enhancing the efficiency of business enterprises through collaborative technology.
• As an Intranet solution, it is a customizable platform powered by a suite of business applications which facilitate seamless communication, efficient collaboration and timely execution of tasks by your employees.
• With Hubfly, your business is empowered with ready-to-use tools such as Time Sheets, Holiday Request, Service Request, Meeting Room Booking, Asset Management, Forms and many more that automate your day to day operations without having to rely on disparate systems outside Microsoft's Office 365 ecosystem.
• Being SharePoint data security protocol compliant, you can be confident that your sensitive business data remains secure within your environment.
• Hubfly keeps your Intranet evergreen and in sync with latest technological upgradations. What's more? It can be deployed within minutes. Just deploy, add content and go live!

Feb 2017 – Jul 2017 · 5 mos · Chennai Area, India

• Codenatives provides Web App and Mobile App solutions to the customers at worldwide locations. Our well defined and transparent “CUSTOMER SERVICE PROCESS” has resulted in achieving 100% success rate despite the unique challenges that accompany every assignment undertaken.

Jul 2016 – Feb 2017 · 7 mos · Fremont, California

• Developing, integrating and maintaining eCommerce software applications through global delivery model. The company brings Innovation, best in class consulting and effective IT solutions and services to its customers across the globe and delivers effective and optimized business solution and services.
• The company has attained extensive domain expertise across various industries that includes but not restricted to Retail, Hotel, Manufacturing, Finance, Insurance, Healthcare, Oil and Gas, Utilities and Telecom. The team at NU Technology is proud to provide thought leadership, building sophisticated avant-garde solutions in terms of delivering business strategies through digital technologies to its customers across different industries.

Jun 2015 – Jul 2016 · 1 yr 1 mo · Chennai Area, India

Jan 2015 – Jun 2015 · 5 mos · Chennai Area, India

• Developing marketing campaigns to promote a product, service or idea which includes product development, distribution, sponsorship and research. liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations;
• communicating with target audiences and managing customer relationships.
• Maintaining and updating customer databases; conducting market research, and developing, marketing plans and strategies;managing budgets;evaluating marketing campaigns;monitoring competitor activity
• Develop product positioning and messaging that differentiates the products in the market. communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of the products.
• Product launch – plan the launch of new products and releases and manage the cross-functional implementation of the plan
• Market intelligence – be the expert on the buyers, how they buy and their buying criteria; be the expert on the competition and how to handle them.
• Demand generation – develop the strategy and manage the marketing programs that drive demand for the products through Cold Calling.

Apr 2013 – Oct 2014 · 1 yr 6 mos · Chennai Area, India

• Worked for various projects with CMO Axis which includes top most Consulting Companies & Ecommerce Portal (Shopify) in the World.
• Customer Relations & Client Interaction:
• Heading Customer Relations for Canadian Based E-Commerce Portal, to maintain Customer Relations across Pan India and Interacting with clients to exceed expectations on the basis of Customer Service.
• > Handle escalated customer complaints and manage social media complaints.
• > Have set up and streamlined onboarding and customer service processes in the current profile.
• > Ensure smooth onboarding of customers happen.
• > Conduct merchant enablement webinars to guide and support merchants in store set up and address queries.
• > Actively tracking the growing customer base for Canadian Based E-Commerce Platform in India
• > Coordinating with Marketing Team to ensure all other Marketing Activities is done for the merchants to ensure all the promises are delivered in timely manner.
• Create and manage the communication strategy for client
• Expected to take complete ownership over content requirements for client projects
• Expected t a clear understanding of clients’ business, their competitive landscape and their business and marketing priorities
• Required to be familiar with client’s brand guidelines and unique terminologies, including language standards, logo usage guidelines, etc
• Responsible for timely delivery through planning and forecasting, work allocation and sharing among team members, monitoring of progress against plan and quality check before delivery. The content hand-over process includes inputs for story board creation, animations, voice-overs, presentation style etc.,

Dec 2010 – Nov 2012 · 1 yr 11 mos · Chennai Area, India

• Responsible for the performance of the forecasting; scheduling; and real-time management functions in a multi-site/skill-based environment. The incumbent will be assigned a portfolio of accounts; and will be responsible for the development of Management strategy and achievement of the customer expectations that relate to the management where will be the primary consultant for optimizing the efficiency of individual programs.
• Monitor site to support SLAs
• Resolve escalated issues and requests from site management
• Root cause analysis of SLA deviations, action plan development and resolution
• Responsilbe for analysing historical performance.
• Analyzing Customer Experience through Various Analysis
• Weekly Calls with the higher management to increase the efficiency of the Accounts.

Mar 2010 – Dec 2010 · 9 mos · Coimbatore Area, India

• Tracking the updates in the International logistics Market, INCO Terms, Transit time Port to Port (Air and Sea) and procedures both at the origin and destination ports.
• Complete Knowledge of handling the physical aspects of logistics i.e. various types of logistic assets, size of containers, break bulk shipments, capacity utilization, internationally accepted weight limits etc.
• Providing information about the International sectors / Volumes / Modes to international Global Logistics Teams for finalizing the GSA contracts for Cochin and Chennai Ports.
• Identify Negotiate & Execute contracts for logistics service provider for (Port or supplier warehouse to Plant (Raw materials) and Plant to customer job sites /warehouses (Finished Goods)
• Logistics, Customs and Trade regulations include – Classification and Awareness of HS Codes, exemption notifications and Duty benefits. Coordination with Factories / CHA / Freight Forwarders and Transporters for customs clearance , documentation and smooth dispatch of materials. Arranging vehicles for Inbound Materials and outbound materials. Coordination with Finance, Supply Chain and Banks etc. with regard to payments to service providers. Define Inbound / Outbound logistics requirements to new part suppliers & Customers. Ensure Zero Line Stoppage due to Material Delivery @ Plant or Customer site. Initiate and drive cost reduction opportunities in Logistics.
• Ensure timely payments to service providers (Suppliers). Monitoring MIS on Logistics Cost.