Jan 2021 – May 2022 · 1 yr 4 mos · Singapore

Aug 2019 – Dec 2020 · 1 yr 4 mos · Singapore | UK | Denmark | Finland | Norway | Sweden

• Analyze market data to identify trends/opportunities and develop strategic team direction.
• Identifying, developing and managing client business relationships as well as selling recruitment services and negotiating the rates of business.
• Establish and execute new business development and sales strategies to onboard new clients and
• generate new sales opportunities.
• Develop and execute a solid account management plan to retain existing clients and generate new sales prospects.
• Build extensive industry contacts and foster positive relationships with all corporate levels.
• Work closely with other recruitment consultants and departments in the company to ensure the success of business strategy implementation and meet the sales target.
• Manage the recruitment process from interview to offer stage and beyond, that includes sourcing and interviewing candidates, negotiating salary packages and presenting suitable candidates to clients.
• Build mutual benefiting relationships with clients and candidates.
• Lead and drive team performance and ensure the development of the team members to their maximum potential.
• Involve in team’s employee selection, career development and performance appraisal.

Feb 2018 – Jul 2019 · 1 yr 5 mos · Singapore

• 360 Recruitment: Information Technology and Multi-Industry.
• Utilizing Sales, Business Development, Marketing techniques and Networking to attract business from existing and potential clients.
• Recruit, engage and lead a world-class team of Account Managers and Recruiters to build long-term relationships with our delighted customers — ultimately driving retention and upsell.
• Working towards and exceeding targets in a fast and reliable manner that may relate to the number of candidates placed, a value to be billed to clients or business leads generated.
• Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs.
• Develop and nurture an excellent Customer / Vendor relationship to achieve best-in-class customer satisfaction and be the Service communication focal point for customer and delivery organizations.
• Determining, negotiating and agreeing on in-house quality procedures, standards and specifications.
• Acting as a catalyst for change and improvement in performance and quality.
• Directing company objectives to maximize profitability and minimize recruitment-related cost.
• Function as customer contact to support the delivery of in-scope services and ensure performance goals are met.
• Acts as the company Director’s trustee: (managing meeting schedules, meeting clients, drafting and sending meeting minutes, creating and undertaking presentations, handling quality assurance, and other tasks when and as required).

Jan 2010 – Jan 2017 · 7 yrs · United States of America | Philippines

• Recruitment: Sourcing, Screening and Evaluating candidates to fill in organization’s vacancies.
• Arranging and attending career fairs to attract and engage potential candidates.
• Deciding on candidates’ final salary package offer and engagement.
• Managing teams for the bank’s Line of Business.
• Managing the growth and success of the teams and contributes to the business success.
• Coordinates activities that affect operational decisions and business requirements.
• Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis.
• Organizes, plans, monitors, and implements standard operating procedures.
• Developing, implementing and executing strategic Collections and Customer Service plans for the Bank’s Line of Business.
• Creating Standard Operating Procedures along with Documentation and Training.
• Training new hires and existing staffs as well as creating modules for training and refreshers i.e. but not limited to: (Soft Skills, Basic Collection, Banking Product, Customer Service, Sales and Spiel Strategies)
• Training supervisors and team leaders regarding Effective Leadership.
• Handling complaints and queries (from VIPs, Customers and Staffs)
• Selling the bank’s payment plans that will best suit the customers’ financial situation.
• Processing associates’ Payroll.