Diksha Mittal

Customer Success Manager

Delhi, India6 yrs experience
AI EnabledAI ML Practitioner

Key Highlights

  • Expert in customer success and retention strategies.
  • Strong background in consulting and growth strategy.
  • Engaging writer with 39k+ LinkedIn followers.
Stackforce AI infers this person is a Customer Success Manager with expertise in consulting and growth strategies for developer-focused companies.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Product ManagementBusiness StrategyGrowth StrategiesRevenue & Profit GrowthE-commerceGo-to-market StrategyConsultingProgram ManagementPublic SpeakingProject ManagementChange ManagementResearchData AnalysisOperations ManagementContent ManagementSocial MediaWritingCommunity DevelopmentSocial Entrepreneurship

Other Skills

Client RelationsRetention ManagementRetention StrategiesAccount ManagementCustomer RetentionCustomer SatisfactionStakeholder RelationsExpansion StrategySales OperationsBusiness ExpansionFundraisingResearch and Development (R&D)Strategic Planning for GrowthD2CE-commerce Optimization

About

I work as a Customer Success Manager at Reo.Dev, helping developer tool companies figure out who actually needs their product and who’s most likely to convert. Think of it as building a modern revenue engine for developer-first companies. My role blends customer empathy, product thinking, and a consulting-style approach to problem-solving. Before this, I spent four years at BCG, working across growth strategy, GTM, and operational transformations. I’ve also worked with early-stage founders on GTM, operations, and product adoption, and mentor people looking to break into consulting. Outside work, I write about business economics, tech and decision-making, read by 39K+ people on LinkedIn. If you want to chat about something interesting, feel free to reach out. Let’s keep it simple and see where it goes.

Experience

Reo.dev

Customer Success Manager

Nov 2025Present · 4 mos · India · Hybrid

Client RelationsCustomer Relationship Management (CRM)Retention ManagementRetention StrategiesAccount ManagementCustomer Retention+7

Stringer journalism

Chief of Staff

Oct 2025Nov 2025 · 1 mo · India · Remote

Business StrategyFundraisingGrowth StrategiesResearch and Development (R&D)

Better nutrition

External Growth Manager - CEO/CGO Office

Aug 2025Sep 2025 · 1 mo · India · Remote

Revenue & Profit GrowthGrowth StrategiesBusiness StrategyE-CommerceStrategic Planning for GrowthD2C+1

Boston consulting group (bcg)

2 roles

Knowledge Specialist

Jul 2023Aug 2025 · 2 yrs 1 mo · New Delhi, Delhi, India · On-site

Go-to-Market StrategyContent ManagementProgram ManagementConsultingProblem SolvingNarrative Analysis+7

Junior Knowledge Specialist

Aug 2021Jun 2023 · 1 yr 10 mos · New Delhi, Delhi, India · On-site

Go-to-Market StrategyContent ManagementProgram ManagementConsultingProblem SolvingNarrative Analysis+7

District 41, toastmasters international

Vice President Education | BCG Toastmasters

Mar 2023Jan 2024 · 10 mos · On-site

Program ManagementInterpersonal CommunicationOral CommunicationCommunicationPublic SpeakingNarrative Analysis+3

Velocity

Growth Team

May 2021Jul 2021 · 2 mos · Greater Bengaluru Area · Remote

Change ManagementProject ManagementStakeholder ManagementOperations Management

Marquee equity

Research Team

Feb 2021Mar 2021 · 1 mo · Delhi, India · Remote

ResearchData Analysis

Unlock consultancy

Student Consultant

Sep 2020Nov 2020 · 2 mos · London Area, United Kingdom · Remote

Consulting

United nations

National Team CYL

Aug 2020Dec 2020 · 4 mos · Delhi, India · Remote

Operations Management

Openhouse

Club Mentor - Entrepreneurship Club

Aug 2020Dec 2020 · 4 mos · Greater Bengaluru Area · Remote

Operations Management

Traco solutions

Market Researcher

Jun 2020Jun 2020 · 0 mo · Delhi, India · Remote

Research and Development (R&D)ResearchReport WritingData AnalysisReporting & Analysis

Bloombuzz

2 roles

Content Director

May 2020Jun 2020 · 1 mo · Delhi, India · Hybrid

Content ManagementSocial Media BloggingSocial MediaSocial Media Consulting

Content Writer

Mar 2020Jun 2020 · 3 mos · Delhi, India · Hybrid

Content ManagementSocial MediaSocial Media ConsultingWriting

Mark-it hansraj, the strategy consulting society of hansraj college

2 roles

Senior Consultant

Apr 2020Oct 2020 · 6 mos · Delhi, India · On-site

ConsultingStart-up Consulting

Consultant

Jul 2019Oct 2020 · 1 yr 3 mos · Delhi, India · On-site

ConsultingStart-up Consulting

The finscope

Research

Oct 2019Feb 2020 · 4 mos · Delhi, India · Remote

Research and Development (R&D)ResearchReport WritingReporting & AnalysisData Analysis

Rotaract club of hansraj

Rotaractor

Feb 2019May 2020 · 1 yr 3 mos · New Delhi Area, India · On-site

Social ServicesCross-functional Team LeadershipCommunity DevelopmentTeamworkSocial EntrepreneurshipIntercultural Communication

Education

Manipal University Jaipur

Master of Arts - MA — Economics

May 2025May 2027

Hansraj College

B.A (Hons.)Economics — Economics

Jan 2018Jan 2021

Nirmala Convent School, Siliguri

Jan 2004Jan 2018

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