May 2021 – Feb 2025 · 3 yrs 9 mos

•  Working on ServiceNow/JIRA and responsible for the incident management, problem management, change management, assets management for RPA.
•  Responsible for management of the ROBOTS for more than 60 projects in production environment.
•  Monitoring, installation, configuration and administration of the bots from Orchestrator for DEV, STAGE and PROD environment.
•  Managing the team of 9 people and responsible for the 24*7 shift mapping, leaves, attendance, OT and shift allowance.
•  Manages the Team development by reviewing and guiding the team on soft-skills parameters in CLL.
•  Manages the appraisal of the team in mid-year and annually in consultation with the management and reviewing the team performance for the year.
•  To review the changes, to coordinate with the respective backend team and the change owners to align the concerned technical person.
•  Maintaining an effective communication with inter-department Functional Managers to ensure quick resolution of issues
•  Reviewed the implementation of enterprise level security patches for RPA servers and ensured the servers are distributed across multiple days in phase wise manner to avoid the downtime to the production.
•  Taken up the matter of the team request for the night shift allowance claim with the top management.
•  Worked with higher management to list down of the activities of the configuration management to be taken up by the team.
•  Working with team and higher management of service transitioning from JIRA to ServiceNow.
•  Working with team and higher management for adoption of DevOps Model within the team.

May 2018 – May 2021 · 3 yrs

•  Leading the war room for the P1/P2 issues along with the technical team for the resolution and to provide the RCA
•  Working on ServiceNow and responsible for the incident management, problem management, change management, assets management for MYUHC.
•  Collaborating with Monitoring Team and TCC to enable the APIs monitoring setup on BSM
•  Conducting health check of various APIs using BSM, Librato, Graffana, Dynatrace and Splunk
•  Utilizing the :
• Splunk 7.0.5 to generate the logs for the respective APIs and services for the issue troubleshooting purpose
• Soap UI 5.3.0 to setup the XML projects and to generate the request and response for the respective WSDL services
•  Lead the RHEL PLM for the OS upgrade on the MYUHC servers from version 6.x to version 7.9 in phase wise manner with no downtime to the production.
•  To review the existing infrastructure capability and to enhance the existing configuration/downscale based on requirement.
•  Lead the project on reviewing the existing MYUHC infrastructure for the server commissioning/decommissioning and to reduce the chargeback to the Team.
•  Lead and review the security vulnerability (VIT) for the MYUHC domain on monthly basis to ensure HAD compliance.
•  KT to the new team members on On-Call for P1/P2 and functionality of the MYUCH domain for the incident resolution.
•  Incident assignment, shift roster preparation and on-call roster for the team for 24*7 support in coordination with the team and management.
•  Monitoring the nodes within the clusters in F5 for the respective data centre and to bring the service up if shown down.
•  Coordinating with F5 and Datacentre Team for the setup of active-passive or active-active configuration of ELR and CTC datacentre for 24*7 operation of the MYUHC portal with no issues.
•  Coordinating with DB2, Oracle and MYSQL team for the OS patching, upgradation and migration of the databases for the effective operation of the MYUHC portal from end user perspective.

Mar 2016 – May 2018 · 2 yrs 2 mos · New Delhi Area, India

•  Contributed to configuration, installation & troubleshooting of network devices such as router, switches, gateways & security devices
•  Configured as well as troubleshot the issues pertaining to the LAN & WAN on entire location
•  Conducted the testing/diagnosing of network connectivity problems as well as managed & configured VLAN
•  Facilitated vendor management of lease line connection, video conferencing line with the help of client
•  Coordinated with various vendors likes BSNL, MTNL, NIC, NKN to resolve day-to-day issues such as link failure, billing, recommendation for bandwidth allocation for various application on time-to-time
•  Datacenter revamp which included activities such as I/O devices, cable punching, rack mounting, server installation, firewall installation, L2/L3 switches configuration and WIFI configuration

Dec 2010 – Aug 2015 · 4 yrs 8 mos · Noida Area, India

•  Responsible for remote infrastructure/datacenter management and administration of 3000+ servers (citrix, vmware and windows) across the globe.
•  Installation, configuration and administration Citrix 6.5/7.6 Xenapp servers, Xendesktop and VDI. Application publishing, Resource manager to schedule maintenance, CAG, NetScaler, Citrix Edgesight, Citrix XML and Web Interface servers.
•  Responsible for administration of VMware Servers. Working on technologies like vMotion, Guided Consolidation, VMWare Converter, HA-DRS, P2V, Host profile, etc.
•  Managing and Troubleshooting Active Directory, FSMO and File server issues.
•  Managing and Troubleshooting Group Policy related issues within the environment.
•  Managing the BMC CLM 3.1 cloud Infrastructure with IaaS, PaaS and SaaS. Administration and maintenance of latest technologies on cloud domain like citrix 7.6, ESXi 6.5, etc.
•  Managing the Virtualization environment with ESXi5.5 and ESXi6.5. Configuration of Update Manager with baseline patches and updates to be deployed on all servers.
•  Configuration and administration of Host profiles and ensures synchronization with all ESXi hosts in the datacenter.
•  Configuration and Asset management of the hardware devices and software within the ITIL tools.
•  DR, Backup management and ensuring the business continuity.
•  To define affinity rules, memory reservation, cpu reservation and to configure the VMs operations rule as per the operational requirement. Managing HA-DRS to ensure high availability and resource constraints of the critical VMs.
•  IT-Setup for MBNL customer (UK,LISBON) in EGI: Aug’11 to Mar’14
• 1. Understanding the complete IT setup in UK and implementing the same in India.
• 2. Implementing the LLD of telephony solutions for work-streams.
• 3. Installing and configuring Citrix servers and application publishing to handle the additional user and application load.
• 4. Coordination with Network team to get the additional bandwidth requirement.

Jul 2008 – Nov 2010 · 2 yrs 4 mos · Gurgaon, India

•  Responsible for remote infrastructure/datacenter management and administration of 1500+ servers (citrix, vmware and windows).
•  Handling administration of ISA2006 for web filtering and defining policy for network access elements.
•  Handling of Active Directory management like trust relations, replications, implementation of group policy
•  Install, maintain & monitor Citrix 4.5 Server making sure they are up-to-date with latest rollup hot fix and service packs as well server 2003 update.
•  Responsible for administration of VMWare Servers like adding slices, configuring new slices, licensing issue, VMotion and other administration tasks.
•  Handle the upgradation of ESX 3.0 to ESX 3.5 update 5.
•  Upgrading of Virtual Center from version 2.5 to 4.0 update1
•  Done the installation and configuration of ISA2006 server and integrating it with Cyblock 6.0 for web filtering.
• a) Installation of ISA2006 firewall and defining the setting for DMZ
• b) Configuration of firewall Policy to allow internet access and rules for network
• c) Elements access to the machine for proxy.
• d) Defining Active Sync Policy.
•  Involvement in Server Refresh Project (LLD) of moving all Physical servers to VMWare ESX 3.5 and on WIN2K8 environment
• a) Provided recommendation for best h/w configuration of all physical servers
• b) For moving to ESX 3.5 after analyzing through Guided Consolidation.
• c) Configuration of ESX 3.5 for using the features like DRS, HA and VMotion.

Feb 2007 – Jul 2008 · 1 yr 5 mos · Noida Area, India

•  Responsible for Datacenter management and administration of 500+ servers.
•  Responsible for continuing service of internal network along with all servers & applications.
•  Performing installation, configuration and administration of servers like DNS, DHCP, Database, Voice logger, file servers.
•  Involved in User account creation, deletion and its administration in Active Directory Environment.
•  Managing Backup of all critical servers on daily, weekly and monthly basis through BrightStore Arc Serve 11.5 software.
•  Handling new Projects in terms of Planning, Designing, and Implementation.
•  Handled the management of system upgradation of more than 1000+ system across 22 processes/operations within short span of time. Got awarded as BEST Engineer Award for same.
•  Involved in the infrastructure set-up of Voice logger for recording purpose. Handled the installation and configuration of the voice logger.

Dec 2005 – Jan 2007 · 1 yr 1 mo · Noida Area, India

•  To provide high-end technical support (Desktop, LAN and WAN) on Windows environment based systems and ensuring high customer satisfaction levels through prompt solution for their problems.
•  System assembling, Installing Duel or Single O.S. (x86 Architecture) and diagnosing H/W problem.
•  Planning, Designing and migration of the physical datacenter which includes Patch Cable, Rack mounting, I/O Devices, Patch Panel, Punching of the cable and cable dressing.