Payal Shah

CEO

Santa Clara, California, United States19 yrs 3 mos experience

AI ML PractitionerHighly Stable

Key Highlights

Scaled ML-powered fraud products to $10M+ ARR.
Built identity platforms processing over 1B transactions annually.
Mentored product leaders on agentic AI strategies.

Stackforce AI infers this person is a Fintech expert with a strong focus on AI-driven fraud and identity solutions.

Contact

Skills

Core Skills

Ai/ml Product ManagementProduct StrategyProduct ManagementProduct VisionResponsible Ai

Other Skills

AI AgentsEvalsProduct MetricsGenerative AILarge Language Models (LLM)AI/MLAgentic AILeadershipProduct InnovationBusiness-to-Business (B2B)B2B2CTrust and SafetyPitching IdeasVibe CodingAgile Methodologies

About

Product leader with 17+ years building and scaling identity verification, fraud detection, and payment platforms for Fortune 500 enterprises and high-growth platforms across financial services, ecommerce, retail, and gig economy. Scaled ML-powered fraud products from concept to $10M+ ARR and built carrier-native identity platforms processing over 1B transactions annually. Known for balancing strategy with execution, bringing a builder’s mindset, and a customer-obsessed approach that drives outsized impact in high-stakes, high-scale environments. Driven by the mission to protect end users and build trust and safety at scale. Deeply passionate about how agentic AI and GenAI are reshaping the future of digital trust.

Experience

Freelance

Fraud, Risk & AI Product Leader

Jan 2025 – Present · 1 yr 2 mos

Deepening expertise at the intersection of fraud prevention, identity verification, and agentic AI; investigating how emerging threats including automated ATO, LLM abuse, synthetic identities, and deepfakes are reshaping attack surfaces and what next-generation defenses require.
Mentoring product leaders on agentic AI product strategy, stakeholder buy-in, and building multi-agent workflows with LLMs, RAG, evaluations, guardrails, and Responsible AI, at Agentic AI Institute.

AI AgentsAI/ML Product ManagementProduct ManagementResponsible AIEvalsProduct Metrics+8

Payactiv

Director of Product Management

Jan 2024 – Jan 2025 · 1 yr · Milpitas, California, United States · On-site

Drove executive alignment around product priorities by establishing clear visibility into core metrics and leading the redesign of critical user flows, resulting in faster decision-making and a more coherent product experience.

Product ManagementProduct MetricsProduct VisionLeadershipProduct Innovation

F5

Principal Product Manager - Fraud & Risk (AI/ML)

Jan 2020 – Jan 2024 · 4 yrs

Led F5’s AI/ML-driven fraud and risk product, scaling it to $10M ARR from the ground up. Converged fraud, risk, security, and user behavior analytics into seamless digital experiences. Expanded scope to 4 product lines and led cross-functional teams to deliver new AI capabilities recognized in a company-wide innovation competition.

AI/ML Product ManagementProduct ManagementResponsible AIBusiness-to-Business (B2B)Product MetricsAI/ML+3

Tsys

5 roles

Product Management, Risk and Fraud - Global Product and Innovation

Jan 2017 – Jan 2017 · 0 mo

Drove product strategy & agile delivery for the risk & fraud platform team at TSYS Issuing.

Product ManagementBusiness-to-Business (B2B)Product MetricsProduct VisionLeadershipProduct Innovation

Associate Director, Distributed Technologies - Product Development (Payment Gateway Platform)

Promoted

Jan 2013 – Jan 2017 · 4 yrs

At TSYS (Total System Services - now acquired by Global Payments), I directly led a team of product managers, engineers & QA delivering payment acceptance products for merchants and payment gateway solutions for developers around the world. Drove hockey stick growth & adoption of the platform (220x) post acquisition with ‘whole’ product delivery and received company wide recognition.

Product ManagementBusiness-to-Business (B2B)Product MetricsProduct VisionLeadershipProduct Innovation

Production Support Manager, Distributed Technologies

Jan 2011 – Jan 2013 · 2 yrs

Production support consultant and SME across two main authorization and capture platforms and 6 application teams that enabled processing of a large number of electronic transactions. Drove improvements that created meaningful impact driving double digit improvements in customer satisfaction, product growth and customer retention.

Product ManagementBusiness-to-Business (B2B)Leadership

Client Consulting Manager

Promoted

Jan 2008 – Jan 2011 · 3 yrs

Platform SME, managing key client relationships (drove 80% company revenue) for the payment gateway platform. Led customer centric product features to solve issues, delight customers and drive innovation.

Product ManagementBusiness-to-Business (B2B)Leadership

Software Engineer and Product Analyst

Jan 2007 – Jan 2008 · 1 yr

Designed and developed Client-Server applications using XML, HTML, Java, JavaScript, AJAX for an omnichannel fintech product suite.

Product ManagementBusiness-to-Business (B2B)

Boku inc

Senior Product Manager, Mobile Identity Platform (Identity & Fraud)

Jan 2017 – Jan 2020 · 3 yrs · San Francisco Bay Area

Built and scaled products for identity verification, fraud prevention, and compliance on Boku’s Mobile Identity Platform, continuing leadership through its $112M acquisition of Danal. Served as the sole PM, collaborating closely with product leadership on strategy and execution. Expanded adoption with global carriers and ecosystem partners.

Product ManagementResponsible AIBusiness-to-Business (B2B)Product MetricsProduct VisionLeadership+1