Jan 2013 – Jan 2019 · 6 yrs · United States

• I have an innate drive and ability to put myself in the client’s shoes, this leads me to build solutions that clients love and often be the highest contributor of feedback to our R&D
• Working at the forefront of our digital transformation efforts for and with our customers.
• Currently working to dissect the Corporate & Institutional Banking industry, map industry trends to the technical foundation, understand and translate where the customer wants and needs to go, and orchestrate resources to make that vision a reality.
• Orchestrating complex solutions with internal and external partners for multiple products and services.
• Leading technical presentations, demonstrations, workshops, architecture design sessions, proofs of concept, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of Pega's products and services, and how we can make their businesses more successful.
• MILESTONES
• 2013: Contributor on AIG Japan
• 2014 Lead SC on New York Life, new Customer Service customer
• 2015: Lead SC on Tokio Marine Insurance. New logo for Pega.
• 2015: Lead SC on Aflac, new logo for Pega. Worked with CTO on digital transformation journey
• ⭐ 2015 Nominee for Solutions Consultant of the Year
• 2016: Lead SC on Genworth. Led 1 week bake-off. Won new logo for Pega
• 2017: Lead SC on Amex and Ameriprise, contribution on large renewal
• 2017: Contributor on large opportunities at Citibank and Scotia Bank
• 2018: Lead SC on Goldman Sachs, Contributor on Empower Retirement, Contributor on Citibank
• 2018: Lead SC on M&T Bank. Drove discovery and built a solution - extremely well received by the business and by executives
• ⭐ 2018 Nominee for Solutions Consultant of the Year
• ✓ 2018: Lead SC on BNY ( Bank of New York Mellon), Leading the design and delivery of a new demonstration for omnichannel and AI-based Customer Service for Corporate & Institutional Banking (CIB)

Jun 2012 – Dec 2012 · 6 mos · Washington DC-Baltimore Area

• ✓ Drove the business and technology strategy for business rule management across the company.
• ✓ Co-defined a new Center for Operational Excellence to use structured methodologies such as Lean, Six Sigma (DMAIC) and statistics to perform an end to end analysis of a process in order to develop and implement sustainable solutions in line with key financial targets.
• ✓ Led the creation and delivery of a BRMS-based solution that resulted in 23% lift in conversion rate of leads and a projected revenue uplift: of $2.2M
• ✓ Deployed the only project on-time and on-budget with a team of 5 (Developer, QA, Release Manager, SME and PM)
• ✓ Defined a BPM and BRMS solution for a Regulatory compliance process
• with saving of 50% in rule maintenance and $200K yearly savings in re-work avoidance
• ✓ Defined solution to improve customer relationship with smart offers driven by analytics
• and business rules.

Feb 2009 – Jun 2012 · 3 yrs 4 mos

• ✓ Lead discovery workshops to uncover business process improvement opportunities and potential results using IBM BPM and ILOG Decision Management solutions.
• ✓ Lead Solution Consultant for Amtrak, Navy Federal Credit Union, Fannie Mae, Freddie Mac, and other civilian agencies
• ✓ Led enablement for internal solution consultants and integration partners (Accenture, Deloitte, Maximus, Northrop Grumman, SAIC, Unisys)

Oct 2004 – Feb 2009 · 4 yrs 4 mos

• Guides customers in applying ILOG advanced technologies to solve complex enterprise application challenges

Jan 2001 – Sep 2004 · 3 yrs 8 mos

• Use expertise in Business Rules Management System to deliver Smarter and Agile applications.
• Examples of engagements:
• ✓ In NYC, Led team of 5 people for the design, implementation & integration of a rules-based Loan Decision Engine.
• ✓ In Canada, Managed and led off-shore development for the phase 1 of a Packaging and Pricing application in Travel
• ✓ In Belgium, at Fortune 50 support center, implemented a rule-based incident handling system • Reduced time to resolution and allowed to handle growth at a minimal cost.
• ✓ In Germany, at Fortune Global 50, led business & technical workshop to develop a smart online financial portal.

Aug 1998 – Jan 2001 · 2 yrs 5 mos

Jan 1997 – Oct 1997 · 9 mos

• Developed Marketing Intellingence applications.

Jan 1995 – Jul 1995 · 6 mos · Greater Nice Metropolitan Area

• Designed and developed a rule engine for Natural Language Processing to translate written forms into phonetic forms in order to improve a commercial grammar and spell checker.