Prashant Kumar The ServiceNow Explorer — Product Engineer

I am currently working as a ServiceNow Senior Consultant, Solution Consultant & Implementation specialist. I bring over 10 years of dedicated experience to the ServiceNow Platform. Recognized as a ServiceNow MVP for both 2023 and 2024, I am deeply committed to driving excellence and innovation within the platform. My qualifications include certifications such as CSA, CAD, and ITIL V3, as well as 14 CIS certifications spanning ITSM, CSM, APM, PPM, Event Management, Discovery, Service Provider, HRSD, and HAM. Additionally, I hold 18 Micro-Certifications and 42 Pre-Sales/Sales Accreditations. With a focus on ServiceNow Platform Administration and Development, I've cultivated a diverse skill set honed through hands-on experience and continual professional development: Proficiently managed Upgrade Activities to ensure seamless transitions and enhanced functionality. Developed and optimized Playbooks and leveraged the Process Automation Designer to streamline operations. Implemented wide lists of ServiceNow components, including Business Rules, UI Actions, UI Policies, Client Scripts, UI pages, UI Macros, Script Includes, and Security Access Controls, leveraging both client and server-side scripting APIs. Successfully implemented ITOM processes such as Discovery for multiple clients, improving IT operations efficiency. Played a key role in configuring ITIL processes, including Incident, Problem, Change Management, Knowledge Management, Service Catalog, and SLA, tailoring workflows. Proficiently handled Data Import tasks across various file formats (CSV, Excel, XML) and adeptly worked with Import Sets and Transform Maps for seamless data integration. Managed User accounts, Groups, and Roles configuration, including LDAP user imports, and applied robust design principles to Tables, Table Extensions, and Relationships to control data access using ACLs. Engaged extensively with Events and Notifications management to ensure effective communication and system monitoring. Orchestrated ServiceNow integrations with third-party systems such as BMC Remedy, VersionOne, Azure AD, and UAM Service Panel, facilitating enhanced platform connectivity and functionality. Developed Custom Applications to address specific business needs and enhance platform capabilities. Implemented Domain Separation strategies to support multi-tenant environments within ServiceNow. Contributed to Mobile App development initiatives, including Asset creation/update using barcode technology and deploying Surveys within the Now mobile App, promoting user engagement and data accuracy.

Stackforce AI infers this person is a ServiceNow expert with a focus on enterprise IT solutions.

Location: Noida, Uttar Pradesh, India

Experience: 10 yrs 9 mos