Priyanka Peeramsetty (she/her)

CEO

Hyderabad, Telangana, India9 yrs 4 mos experience

Key Highlights

  • Experienced in scaling operations in B2B SaaS.
  • Recognized as an Iconic Woman Creating a Better World.
  • Global Shaper at the World Economic Forum.
Stackforce AI infers this person is a SaaS Operations Leader with a strong focus on strategic execution and customer experience.

Contact

Skills

Core Skills

Operations ManagementStrategic ConsultingCustomer ExperienceLeadershipCommunity EngagementProduct SolutionsCustomer EngagementBusiness Development

Other Skills

Engineering OperationsGlobal ProcessesOperational StrategyCustomer Lifecycle ManagementAccount ManagementGovernanceTravelFitness TrainingMentoringWritingStrategy ExecutionProject AlignmentBusiness OutcomesStrategic InitiativesCXO Decision-Making

About

Hi, I'm Priyanka, and I use LinkedIn as my morning pages - I write unhinged + keep it real ๐ŸคŒ๐Ÿพ (I mostly report my fitness MBR and things/facets that amuse me in the corporate/art/gender. Latest fad being, find a new sport, take a class & make it my whole personalityโ›ณ ๐ŸŽพ ๐Ÿ‹๐Ÿฝโ€โ™€๏ธ๐ŸŠ ๐Ÿ“ ๐Ÿธ ๐Ÿƒ๐Ÿผโ€โ™€๏ธ) I'm a classic Career Zigzagger: a 2x Chief of Staff turned Operations champion, designed & scaled 0-1 mandates in B2B SaaS companies. As the Engineering Operations Director at Crunchyroll (Sony Pictures Entertainment), I partner with the US HQ to enable a global sync to our rhythm of Ops. Before this, I built structures around chaos via first-principles thinking, and I am lucky I got to wear multiple hats across GTM, Strategy, Operations, Customer Excellence, Product Solutions at Darwinbox (Microsoft), L20 (USA), inFeedo.ai, KekaHR, WeWork India and Peppo (BookMyShow). I do believe that Operations is the backbone of any org's foundation (and sanity!) My work over the last 10+ years has prepared me to mobilise operations, own 0-1 projects, and be the CXO's confidant through tech interventions. I am a force multiplier, a happy generalist, and I get things done ๐Ÿ˜Ž Imagine designing a women's startup incubator and a leadership lab, implementing skill initiatives for Tier-2/3 towns, and training young community leaders globally - the breadth of building and deploying engagement platforms has been a fulfilling ride for me ๐Ÿ“ˆ ๐Ÿ† INK Talk's Future Maker 2023 ๐Ÿ† Women Economic Forum Award - "Iconic Woman Creating a Better World for All" ๐Ÿ† Global Shaper of the World Economic Forum, Hyderabad Hub Happy to walk you through anything about curating a meaningful Ops career/Chief of Staff-ing, talk soon ๐Ÿ“ topmate.io/priyanka_peeramsetty

Experience

9 yrs 4 mos
Total Experience
1 yr 1 mo
Average Tenure
2 mos
Current Experience

Crunchyroll

Engineering Operations Director

Feb 2026 โ€“ Present ยท 2 mos ยท Hyderabad ยท On-site

  • partner with engineering VPs (USA) and technical program management to align global processes, operationalise strategy and support execution.
  • drive the engineering operating rhythm in India (reviews, planning cycles, metrics, business reporting).
Engineering OperationsGlobal ProcessesOperational StrategyOperations ManagementStrategic Consulting

Keka hr

Associate Director, Customer Excellence

Jun 2024 โ€“ Jan 2026 ยท 1 yr 7 mos ยท Hyderabad

  • looking at all critical touchpoints (internal, external) for 8000+ customers' life cycles across onboarding, account management, support, enablement and operations.
  • looking at overall solutioning, account health and governance across product, sales, marketing, revops and finance.
Customer Lifecycle ManagementAccount ManagementGovernanceCustomer ExperienceOperations Management

Career break

Career transition

Nov 2023 โ€“ May 2024 ยท 6 mos

  • this was such an impromptu, unplanned (risky) break that I enjoyed so much, it is one of the best decisions of my life ๐Ÿซถ๐Ÿผ
  • travel: Japan and Andaman for 2+ weeks each, slow road-tripping in Chikmagalur and Ooty.
  • fitness: trained for and played tennis, swimming, zumba, strength training. burnt a min of 500+ cal every session with a 6-month streak and landed with near-perfect health metrics.
  • coaching: mentored university post-grads and industry enthusiasts on all things CoS.
  • writing: wrote here on all things workspaces, inclusive cultures and tech developments. and wrote so well, haha.
TravelFitness TrainingMentoringWriting

Infeedo

CEO's Office

Jul 2022 โ€“ Oct 2023 ยท 1 yr 3 mos ยท Hyderabad, Telangana, India ยท Remote

  • worked with the CEO on all things strategy and execution ๐Ÿ˜Ž
  • aligned CXOs across projects to beat decision fatigue โœ…
  • ensured the leadership team chase objectives towards key business outcomes ๐Ÿ
Strategy ExecutionProject AlignmentBusiness OutcomesStrategic ConsultingOperations Management

Peppo

Chief of Staff

Jun 2020 โ€“ Jul 2022 ยท 2 yrs 1 mo ยท Hyderabad, Telangana, India ยท Remote

  • (acquired by Book My Show)
  • Designed strategic initiatives and facilitated CXO decision-making ๐Ÿงต
  • Built People Ops to build an inclusive culture for a remote-first company ๐Ÿ’Œ
  • Lead Brand & Marketing for restaurant discovery, engagement and retention ๐Ÿ›ซ
Strategic InitiativesCXO Decision-MakingPeople OperationsOperations ManagementLeadership

Wework

Community Lead

Sep 2019 โ€“ Jun 2020 ยท 9 mos ยท Hyderabad, Telangana, India

  • Launch team for WeWork Krishe Emerald in a new market with ~1400 desks ๐Ÿ
  • Responsible for Enterprise Experience to ensure operational excellence ๐Ÿ†
  • Impact Champion for Sustainability & Staff empowerment projects ๐Ÿ™๐Ÿผ
Operational ExcellenceSustainability ProjectsStaff EmpowermentCommunity EngagementOperations Management

Darwinbox

Solutions Consultant

Apr 2018 โ€“ Aug 2019 ยท 1 yr 4 mos ยท Hyderabad, Telangana, India

  • Demonstrated product comprehensiveness to solve for strategic HRMS pivots ๐Ÿ“
  • Catalyzed pre-sales practice for atleast a 100 customers ๐Ÿ‘€
  • Had functional expertise in Core HR, Recruitment & Perf Management ๐Ÿ™๐Ÿผ
HRMS SolutionsPre-sales PracticeCore HRProduct SolutionsCustomer Engagement

Career break

Relocation

Oct 2017 โ€“ Mar 2018 ยท 5 mos ยท Hyderabad, Telangana

  • Did the much-awaited 10-day Vipassana and loved it! ๐Ÿ™๐Ÿผ
  • Consulted for Telangana Government's Innovation Cell: WE-Hub ๐Ÿ™‹๐Ÿฝโ€โ™€๏ธ

L20 - learn with all inc., (usa)

Growth Manager

Jun 2016 โ€“ Sep 2017 ยท 1 yr 3 mos ยท Mumbai, India

  • 1st hire in India for the US company to build partnerships - SaaS for community engagement ๐Ÿ˜Ž
  • Responsible for managing & growing Non-Profits' membership across the globe ๐ŸŒŽ
Partnership BuildingCommunity EngagementBusiness Development

Education

Ashoka University

Young India Fellowship โ€” Post Graduate Diploma in Liberal Studies & Leadership

Jan 2015 โ€“ Jan 2016

GrowthXยฎ

Fellow

Apr 2022 โ€“ Apr 2023

Chaitanya Bharathi Institute Of Technology

Bachelor's Degree โ€” Civil Engineering

Jan 2009 โ€“ Jan 2013

Sri Venkateswara Bala Kuteer

SSC

Oct 2007 โ€“ Present

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