Holly Bryski

Customer Success Manager

Canada2 yrs 6 mos experience

Key Highlights

Expert in customer onboarding and retention strategies
Proven track record in managing enterprise client relationships
Skilled in developing customer education resources

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry, focusing on client onboarding and retention.

Contact

Skills

Core Skills

Customer SuccessOnboardingSales

Other Skills

Project ManagementCustomer SatisfactionClient RelationsCustomer RetentionCommunicationTeamworkCustomer ServiceLeadershipInterpersonal SkillsProject PlanningMicrosoft Office

About

Customer Success Manager at AirMason who leads with a people-first approach and a focus on building strong, long-term client relationships. Over the past two years at AirMason, I’ve supported organizations across a range of industries, working with both enterprise and SMB clients to drive successful onboarding, product adoption, and long-term value from the platform. In my current role, I partner closely with clients through regular check-ins, training, and hands-on support to help them maximize their use of AirMason. I also contribute to customer education and enablement by creating help center articles, producing customer support videos, supporting webinars, and assisting with live chat. I’m passionate about helping customers succeed by making complex processes simple, building trusted relationships, and ensuring every client feels supported throughout their journey.

Experience

Airmason

2 roles

Customer Success Manager

Promoted

Mar 2026 – Present · 0 mo

Manage and grow relationships with SMB clients, driving product adoption, retention, and long-term success with the AirMason platform
Conduct proactive success check-ins to understand client goals, provide strategic product guidance, and ensure continued value
Deliver customer onboarding and training sessions to support feature adoption and platform engagement
Act as a trusted advisor to clients, helping them optimize their onboarding and training experiences through AirMason
Collaborate cross-functionally with support and internal teams to resolve issues and ensure a seamless customer experience
Develop customer education resources, including help center articles and video tutorials, to support scalable client enablement
Support and participate in client webinars and educational initiatives to promote best practices and platform adoption
Identify opportunities for account growth, retention, and expansion within existing client relationships
Provide responsive customer support through live chat and direct client communication channels
Contribute to improving the overall customer experience through feedback, content creation, and proactive client engagement

Project ManagementCustomer SatisfactionClient RelationsCustomer RetentionCommunicationOnboarding+5

Technical Onboarding Specialist

Sep 2023 – Mar 2026 · 2 yrs 6 mos

Manages onboarding for 150+ clients simultaneously, ensuring a seamless transition from sales to implementation through effective communication and coordination.
Conducts comprehensive onboarding calls, including kickoff meetings, client training, project timeline discussions, and product support, fostering strong client relationships from the outset.
Creates and maintains detailed project timelines, proactively adjusting schedules to meet evolving client needs and ensuring timely delivery of services throughout the onboarding process.
Collaborates cross-functionally with creative services, integration, product development, sales, and account management teams to facilitate efficient onboarding and address client requirements effectively.
Oversees creative services projects, coordinating with teams to ensure adherence to deadlines and quality standards, ultimately enhancing client satisfaction.
Executes various administrative tasks, including document management, system updates, and account maintenance, contributing to overall operational efficiency.
Communicates project statuses daily to both internal teams and clients, ensuring transparency and fostering trust throughout the onboarding process.

Project ManagementCustomer SatisfactionOnboarding

Airmeet

3 roles

Solutions Engineer

Mar 2023 – Jun 2023 · 3 mos

Contribute to the achievement of North American sales targets by leading effective and impactful sales demos for all enterprise accounts and mid market accounts.
Act as the product expert for the partnership team, leveraging deep knowledge of the product features to develop client event solutions and workflows, and contribute to sales strategy.
Develop and deliver weekly product training for the sales teams, flagging new and upcoming product features.
Develop and maintain sales enablement material.

Interpersonal SkillsCustomer RetentionSales

Event Success Manager

Nov 2022 – Jul 2023 · 8 mos

Manage enterprise accounts, connecting with clients to assess platform needs and support event planning, organizing white glove service, tracking service delivery, and identifying up-selling opportunities.
Develop and deliver ongoing training and support to enterprise accounts.
Lead Discovery and Feedback calls, identifying best practices and opportunities for improvement for the product and service processes.
Support the event planning team to design upcoming events, performing as event host for major events.

Interpersonal SkillsCustomer RetentionCustomer Success

Client Onboarding Specialist

Jan 2021 – Jul 2023 · 2 yrs 6 mos

Launched the on-boarding role in North America, developing training curriculum and on-boarding processes for all clients.
Delivered weekly training enablement sessions for clients.
Quickly built client relationships and supported clients through post-sales to event to ensure client success.
Develops and delivers weekly training sessions for the sales team, highlighting new product features and release updates.
Leverages product expertise to answer product questions, provide additional resources and support client event development.
Works directly with the marketing team to develop and host marketing events.
Designs and develops marketing resources such as video guides, and step-by-step instructions.

Interpersonal SkillsCustomer RetentionOnboarding

Himama

Sales Development Representative

Feb 2019 – Jan 2021 · 1 yr 11 mos · Toronto, Canada Area

Research and qualify inbound and outbound sales leads, identifying potential customers needs while building connection quickly and directing qualified leads the appropriate account team. Achieve daily, weekly and monthly activity and sales targets, utilizing Salesforce to effectively organize and manage pipeline.

Interpersonal Skills