Apr 2022 – Jul 2024 · 2 yrs 3 mos · Bangalore Urban, Karnataka, India

• Implemented predictive analytics for improved lead generation predictability and conducted ongoing lead quality analysis.
• Identified the major drop-offs in the loan application journey and ran experiments with the operations team to increase conversions.
• Collaborated with the Data Science team to predict users who would need a loan in the next 30 days. thereby optimizing marketing costs and increasing the lead count
• Aided in developing a support agent assignment prioritization system that identified high-intent users, resulting in a decreased disbursal time from 7 days to 5 days.
• Identified the new geographies to expand lending operations to
• Designed and analyzed product A/B experiments
• Mentored and trained 2 juniors

Oct 2021 – Mar 2022 · 5 mos · Bangalore Urban, Karnataka, India

Jan 2021 – Sep 2021 · 8 mos · Bangalore Urban, Karnataka, India · On-site

• Led a team of 4 Category Managers across metro cities of South India
• Increased AOV by 10% by introducing new higher-margin services.
• Led the analytics function for the men’s grooming category PAN India
• Elevated customer NPS by conducting comprehensive user research and integrating feedback into the training modules.

Oct 2020 – Jan 2021 · 3 mos

•  Created the BCP and graceful degradation plan in the wake of COVID-19 for the
• Swiggy Marketplace and New initiatives support teams
•  Designed product to improve Swiggy’s brand value on the social media platforms
•  Developed and automated a gratification recommendation calculator using
• Javascript and Google Sheets, helped reduce suspicious activity
•  Analyzed restaurant’s pain points and conducted focused group studies to evaluate
• adoptability of the available solutions
•  Formulated, ran, and analyzed experiments to improve customer experience and
• reduce the need for customer interactions
•  Analyzed large sets of data to identify leakages in the processes and plugged them
• through development of in-house or third-party products
•  Identified market best practices and established industry benchmarks to improve
• customer experience and reduce redundancies and cost

Jul 2019 – Oct 2020 · 1 yr 3 mos

Jun 2018 – Jul 2019 · 1 yr 1 mo · Gurgaon

• Worked with corporate hospitals to evaluate the internal and external environment,
• analyzing revenue data and developing recommendations to scale business
• Did pricing analysis and competitor benchmarking for one of India’s largest hospital chains
• Supply chain optimization for suppliers spread across India to different centers to
• reduce logistics cost
• Made questionnaires and did market evaluation at various geographies in India and
• Bangladesh by interaction with stakeholder at major levels of the supply chain of hospital
• Worked on variety of projects like Commercial Due Diligence, Market Evaluation, and
• Performance Improvement

Jun 2016 – Jul 2016 · 1 mo · Okhla Phase 2

• I worked at ISIC Delhi as a Change Analyst . The job involved email marketing ,SEO ,SEM , Google AdWords ,Market Research and other general management tasks.
• Having an independence to work and flexibility given by the directors , it was a great learning experience and i have gained invaluable insights in various domains of business .