Sanjay Kasana

Operations Associate

India2 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Achieved 20% productivity improvement at Amazon.
Reduced operational defects by 90% through data-driven initiatives.
Strengthened stakeholder communication in client-facing roles.

Stackforce AI infers this person is a skilled operations specialist with a strong focus on process improvement in e-commerce.

Contact

Skills

Core Skills

Process ImprovementOperational AnalysisData AnalysisGlobal OperationsCustomer Relationship ManagementSales Processes

Other Skills

Root Cause Analysis (RCA)ExcelMySQLCustomer SatisfactionCustomer Relationship Management (CRM)Business Process ImprovementKPI TrackingOrder ManagementProduct OperationsFBAQueue ManagementStrategic PlanningMicrosoft 365Information TechnologyTime Management

About

Operations specialist with 2.4+ years of experience at Amazon, working in high-volume, fast-paced operations. I specialize in process improvement, root cause analysis (RCA), escalation management, and cross-functional execution to drive measurable business outcomes. At Amazon, I have led data-driven initiatives that resulted in 20% productivity improvement, 90% reduction in operational defects, and faster case resolution across merchant operations. I regularly handle Tier-2 escalations, perform deep-dive RCA on complex issues, and track productivity and quality metrics using Excel to support continuous improvement. Previously, I worked in client-facing roles where I strengthened stakeholder communication, improved customer retention, and reduced complaints through structured problem-solving and proactive engagement. I am currently seeking opportunities in Operations Analyst, Business Operations, Program Analyst, or Process Excellence roles, where I can leverage my operations experience, analytical mindset, and execution skills to scale processes and deliver meaningful impact.

Experience

Amazon

2 roles

Operations Specialist

Promoted

Jan 2025 – Present · 1 yr 2 mos · Bengaluru, Karnataka, India

Drove 20% productivity improvement by implementing process improvements and reducing average case resolution time by 12–15 mins across high-volume operations.
Led a Kickout Data POC, reducing weekly operational defects by 90% (10 → 1) and preventing recurring issues through data-backed fixes.
Performed deep-dive root cause analysis (RCA) on complex FBA merchant issues to mitigate business risk and improve Tier-2 resolution quality.
Acted as escalation POC for high-severity cases, ensuring SLA adherence and consistent customer satisfaction.
Partnered cross-functionally to standardize workflows and track productivity and quality metrics using Excel.

Operational AnalysisRoot Cause Analysis (RCA)ExcelProcess Improvement

Data Associate

Jun 2024 – Dec 2024 · 6 mos · Bengaluru, Karnataka, India

Delivered high-quality labelled datasets aligned with KPIs using internal tools, supporting responsible AI initiatives.
Performed quality checks and monitored productivity and accuracy metrics to meet SLA targets.
Identified SOP gaps and operational blockers, escalating improvements to reduce rework and delays.
Supported reporting by tracking daily productivity and quality metrics in Excel.

Global OperationsMySQLExcelData Analysis

Nobroker.com

Relationship Manager

Aug 2023 – Apr 2024 · 8 mos · Bengaluru, Karnataka, India · On-site

Improved sales and customer retention by 25% through better product recommendations and structured follow-ups.
Acted as the primary point of contact between clients and internal teams, ensuring timely issue resolution and clear communication.
Reduced customer complaints by 30% through proactive issue resolution and stakeholder coordination.

Customer SatisfactionCustomer Relationship Management (CRM)Customer Relationship ManagementSales Processes