Dilip Gupta

Associate Consultant

New Delhi, Delhi, India4 yrs 6 mos experience

Highly Stable

Key Highlights

Proven track record in enhancing customer satisfaction.
Expert in managing returns and refunds efficiently.
Strong collaboration skills leading to improved service delivery.

Stackforce AI infers this person is a Customer Success Specialist with a focus on Retail and BPO industries.

Contact

Skills

Core Skills

Customer SatisfactionProcess ImprovementCustomer Experience

Other Skills

Returns ManagementRefunds ManagementGift Cards ManagementTeam LeadershipCross-Functional CollaborationCold CallingCustomer Satisfaction (CSAT)Real-Time Operating Systems (RTOS)Analytical SkillsTeamworkNegotiationResearch SkillsCustomer-Focused ServiceCustomer Relationship Management (CRM)Communication

About

Graduating from the University of Technology Bahrain with a Bachelor’s in Science (IT), I developed a foundation in analytical thinking and problem-solving. At Inditex, I contributed in enhancing customer satisfaction by managing returns, refunds, and personalized support across in-store and online channels. By collaborating with Azadea Group, we ensured streamlined service delivery that met evolving customer expectations. Previously, at Concentrix, I addressed diverse customer and employee queries for Amazon, focusing on resolution efficiency and real-time operating systems. My commitment to collaboration and adaptability aligns with organizations prioritizing seamless client experiences. I aim to bring a customer-first mindset and analytical skills to teams that value innovation and operational excellence.

Experience

Inditex

3 roles

Analyst

Jun 2022 – Sep 2025 · 3 yrs 3 mos · Dubai, United Arab Emirates · On-site

Senior Customer Success Executive

May 2022 – Sep 2025 · 3 yrs 4 mos · Dubai, United Arab Emirates · On-site

Managed the issuance of returns, refunds, store credits, and gift cards, ensuring customer satisfaction.
Acted as Assistant Supervisor at the Front Desk, leading a team to enhance service quality.
Developed and implemented streamlined processes, reducing turnaround time for customer inquiries by 30%.
Collaborated with cross-functional teams to improve customer experience, contributing to a 15% increase in customer retention.

Customer SatisfactionReturns ManagementRefunds ManagementGift Cards ManagementTeam LeadershipProcess Improvement+1

Senior Customer Success Executive

Oct 2021 – Jul 2025 · 3 yrs 9 mos · Dubai, United Arab Emirates · On-site

In my role at Inditex, I focused on delivering outstanding customer support and enhancing the shopping experience. I managed returns and refunds efficiently while providing personalized assistance to customers both in-store and online. My collaboration with Azadea Group strengthened our service delivery, ensuring customer needs were met promptly and effectively.

Customer ExperienceCustomer Satisfaction

Victoria´s secret

Winter Intern

Oct 2021 – Apr 2022 · 6 mos · Dubai, United Arab Emirates · On-site

During my Presence as an Intern at Victoria’s Secret, I used to manage the walk-in Guests, Addressing on the Sizes for the Undergarments and the Parfum Vertical. Not only limited to Guest Experience, but also solving their Queries through various Platforms, and streamlining the Flow.

Concentrix

Representative

Mar 2021 – Oct 2021 · 7 mos · Gurugram, Haryana, India · On-site

As an amazon'ite, I was responsible to handle multiple queries, including the refunds, returns, replacements to the customers of Northern America and Ireland. In addition, I was also responsible to address the insurance of the Amazon employees working on site at the Northern American Continent.

Cold CallingCustomer Satisfaction (CSAT)Customer Satisfaction