Jamie Rosseditt Garcesa

Project Manager

Metro Manila8 yrs 3 mos experience
Highly Stable

Key Highlights

  • Expert in community moderation and user engagement.
  • Proven track record in digital adoption and project management.
  • Skilled in translating customer needs into actionable solutions.
Stackforce AI infers this person is a SaaS User Success Specialist with strong community management and project implementation skills.

Contact

LinkedIn

Skills

Core Skills

Community ManagementUser EngagementUser AdoptionClient Relationship ManagementProject ManagementClient OnboardingProject CoordinationClient CommunicationAccount ManagementTeam LeadershipClient ServicesProduction ManagementClient SupportQuality Assurance

Other Skills

Customer Relationship Management (CRM)Moderation BasicsCommunicationFoundational Community ManagementProcess ImprovementCustomer ExperienceCustomer SatisfactionUser Adoption & SaaS SupportProject Management & ImplementationNegotiationNew Business DevelopmentCustomer SupportTime ManagementProofreading

About

I am an experienced Community Moderator, Digital Adoption Specialist, and Project Manager with a proven track record of fostering user engagement, driving product adoption, and delivering exceptional customer experiences. Currently, at ClickUp, I manage and moderate online communities, ensuring discussions are productive, focused, and aligned with community guidelines. I actively engage users with educational content and feedback, and provide strategic insights into product trends and bugs. 💬 My previous roles in digital adoption and project management allowed me to help users scale within SaaS platforms, manage complex client relationships, and lead successful onboarding projects. With expertise in project implementation, user support, and cross-functional collaboration, I thrive in fast-paced environments where clear communication and relationship-building are key to success. 🚀 Passionate about empowering users and ensuring they derive maximum value from the tools they use, I am skilled at translating customer needs into actionable solutions that drive long-term growth.

Experience

Clickup

2 roles

Community Moderator

Dec 2024 – Present · 1 yr 4 mos · San Diego, California, United States · Remote

  • Plays a crucial role in maintaining the integrity of our online community by moderating discussions, enforcing community guidelines, and fostering a safe and educational environment.
  • Maintains friendly, productive, and constructive online forums, ensuring discussions remain focused and on-topic.
  • Actively engages with the community by posting questions, answers, and informative content.
  • Promotes learning and growth among users, providing expert advice on ClickUp's features and best practices.
  • Collects and reports product trends or bugs for escalation.
  • Keeps forums organized, tidy, and moderated, including assisting with their setup, maintenance, and overall organization.
  • Manages a variety of online platforms, including forums, chat forums, social media groups, and bulletin boards.
  • Serves as a liaison between clients, applicants, and coworkers to swiftly resolve issues and answer product-related inquiries.
  • Develops and administers social media content calendars, ensuring consistent and valuable community engagement.
  • Measures and reports on social media ROI, providing insights into community growth and content effectiveness.
  • Monitors, reports and escalates product feedback trends and bug reports.
Customer Relationship Management (CRM)Moderation BasicsCommunicationFoundational Community ManagementProcess ImprovementCommunity Management+1

Digital Adoption Specialist

Apr 2024 – Dec 2024 · 8 mos · San Diego, California, United States · Remote

  • Enabled user success through two mediums - scaled plays and recurring services. These were strategies used to help users scale in the platform and created positive Net Dollar Retention (NDR) for the business.
  • Built a deep knowledge of the ClickUp product to provide targeted support to ClickUp users.
  • Worked closely with users to understand their goals and blockers, then translated that information into solutions that allowed users to continue to scale in the platform.
  • Provided support to users through both group workshops, 1:1 sessions, and handled tickets.
  • Proficiency in providing both transactional user support and also client relationship management.
Customer ExperienceCustomer SatisfactionCustomer Relationship Management (CRM)CommunicationUser Adoption & SaaS SupportUser Adoption+1

Sprout solutions

Project Manager

Feb 2023 – Apr 2024 · 1 yr 2 mos · Mandaluyong, National Capital Region, Philippines · Hybrid

  • Led a successful onboarding experience to Sprout's enterprise clients. Coordinated and prioritized project tasks, managed timelines, maintained project plans and communicated status to all external and internal stakeholders.
Customer ExperienceCustomer SatisfactionCommunicationProject Management & ImplementationNegotiationProject Management+1

Beanstalk! growth marketing

Jr. Project Coordinator

Dec 2022 – Jun 2023 · 6 mos · Calgary, Alberta, Canada · Remote

  • Worked with clients to understand their needs and objectives for each project.
  • Coordinated with various teams to make sure that tasks and projects are completed on time.
  • Communicated regularly with clients regarding their deliverables.
  • Ensured that all projects meet the standards set by stakeholders, clients, and the company.
  • Researched and stayed up-to-date on the latest trends in marketing.
  • Managed & prioritized multiple fast-paced projects at any given time.
  • Applied the correct methodology to project type.
  • Coached and mentored junior team members.
  • Managed individuals working in different locations on different days.
CommunicationProject Management & ImplementationProject CoordinationClient Communication

Career break

Health and well-being

Oct 2022 – Nov 2022 · 1 mo

Dg3 - diversified global graphics group

5 roles

Strategic Account Manager

Jul 2021 – Oct 2022 · 1 yr 3 mos · Ortigas Center, Pasig City

  • Responsible for the successful coordination of digital and print investor communication projects (design and publication of ESG/Annual Reports, Proxy Statements, and websites), for Fortune 1000 corporations.
  • The primary point of contact for the clients’ corporate attorneys, sustainability officers and Investor Relations/corporate communications teams.
  • Internally worked closely with Argyle’s team of relationship managers, advisors, designers, project managers, website, composition, and print professionals.
CommunicationProject Management & ImplementationNegotiationAccount ManagementProcess ImprovementProject Coordination

Project Management Department Supervisor - Lead PM

Sep 2020 – Jul 2021 · 10 mos · Ortigas Center, Pasig City

  • Led a team of project managers directly reporting to the Production Manager and Argyle Leads responsible for handling the 24/6 operations of Argyle (and Financial Print Services).
  • Migrated project managers in the Manila headquarters (from New Jersey).
  • Produced six shift-rotating project managers that handled over 140 operational accounts.
CommunicationProject Management & ImplementationNegotiationProcess ImprovementNew Business DevelopmentTeam Leadership+1

Project Management Officer - Team Lead

Promoted

Aug 2019 – Sep 2020 · 1 yr 1 mo · Ortigas Center, Pasig City

  • Led a team of project managers directly reporting to the Client Services and Shift Production Supervisor for the 24/6 operations of Argyle (and Financial Print Services).
  • Spearheaded the local projects/accounts of DG3 Idocs, Inc. (BDO and Semirara)
CommunicationProject Management & ImplementationNegotiationProcess ImprovementNew Business DevelopmentProject Management+1

Client Services and Shift Production Associate

Promoted

Sep 2018 – Aug 2019 · 11 mos · Ortigas Center, Pasig City

  • Managed the whole production team on the assigned shift to ensure accurate and timely delivery of projects.
Customer SupportTime ManagementCommunicationProject Management & ImplementationNegotiationProduction Management+1

Proofreading Specialist

Sep 2017 – Sep 2018 · 1 yr · Ortigas Center, Pasig City

  • Ensured that a thorough final check is conducted prior to submission of all projects.
Time ManagementCommunicationProofreadingQuality Assurance

Manila bulletin

Editorial Intern

Apr 2016 – May 2016 · 1 mo · Intramuros, Manila · On-site

  • Proofread articles prior to submission of Manila Bulletin's Filipino broadsheet, "Balita".
  • Wrote and published articles on their website.
  • Wrote feature articles for Manila Bulletin's tabloid, "Tempo".
  • Reported for the police beat of Camp Karingal in Quezon City.

Education

Colegio de San Juan de Letran

Bachelor of Arts - BA — Journalism

Nov 2013 – Apr 2017

Polytechnic University of the Philippines

Bachelor of Arts - BA — Communication Research

Jun 2013 – Aug 2013

Stackforce found 100+ more professionals with Community Management & User Engagement

Explore similar profiles based on matching skills and experience

Pooja Dahale

Pooja Dahale

Program Manager- 2 (Growth)

at Uni Cards

Bangalore Urban, India7 yrs 6 mos exp
Business StrategyGrowth StrategiesProduct ManagementProgram ManagementProject Management
Annie Rathore

Annie Rathore

Head of Product, Life Sciences and Healthcare

at Scale AI

San Francisco, United States11 yrs 8 mos exp
Product StrategyAI Product DevelopmentProduct ManagementWorkflow DevelopmentDigital Health
Corey Wilton

Corey Wilton

Co-Founder, CEO

at Mirai Labs

Gold Coast, Australia8 yrs 6 mos exp
BlockchainEntrepreneurshipGamingLeadership
VC

Vaidehi Chaturvedi

Senior Agency Operations Specialist

at 4Fun Lite

Gurugram, India6 yrs 6 mos exp
Business DevelopmentMarket ResearchOperations Management
Tanurima Mukherjee

Tanurima Mukherjee

Open Source Contributor

at GirlScript Summer of Code

Kolkata, India0 mo exp
Data ScienceMachine Learning
Parna Chanda

Parna Chanda

Lead Consultant

at Rolling Arrays

India13 yrs 5 mos exp
AnalyticsHCM solutionsJavaLMSSAP SuccessFactors
Mayank M.

Mayank M.

CEO & Co-Founder

at Gather

San Francisco, United States21 yrs 8 mos exp
Product ManagementEntrepreneurshipData AnalysisUser ResearchProduct Integration
siddharth dwivedi

siddharth dwivedi

cofounder and head of growth

at Vaizle

Chandigarh, India13 yrs 6 mos exp
Community BuildingContent ManagementContent MarketingDigital MarketingEvent Management