Nov 2025 – Present · 7 mos · Kolkata, West Bengal, India

• Manage end-to-end AR operations including cash application, collections, and reconciliation.
• Run daily transaction reports and update credit/AR working sheets for payment tracking.
• Maintain Aging Trial Balance (ATB) by validating account status in Microsoft Dynamics 365 and initiating follow-ups for overdue balances.
• Perform cash allocation using FIFO and exact invoice matching against customer remittances.
• Prepare customer reconciliation statements to support audit and payment recognition.
• Handle payment transfers and corrections for misposted receipts to ensure accurate allocation and clean AR records.
• Skills: O2C | Accounts Receivable | Cash Application | Collections | Reconciliation | D365 | Excel

Apr 2025 – Nov 2025 · 7 mos · Kolkata, West Bengal, India

• Used NAVIC to collect and extract relevant tables and data from bank financial statements
• Used Equinox to transform raw financial data into machine-readable format
• Used Helios to correct and set proper hierarchies of all financial tables
• Used Jotenheim to map all years’ financial data, hierarchies, and tables into a single consolidated dashboard
• Verified data accuracy and corrected mismatches using client tools
• Prepared clean, structured financial data for client dashboards used by investors

Sep 2024 – Apr 2025 · 7 mos · Kolkata, West Bengal, India

• Handled real-time customer queries using Gladly and Genesys
• Checked shipment status and order lifecycle using MAO
• Processed refunds, exchanges, and cancellations through internal CRM tools
• Manually applied promo codes, discounts, and coupon codes using Gladly/CRM
• Resolved grievances like wrong item, damage, delay using MAO + Gladly
• Provided accurate status updates after validating data in MAO
• Ensured customer satisfaction by proper documentation in Gladly