Diwakar Narayan — Operations Associate
ITIL Certified Service Management and IT Operations Professional with experience in Service Management Governance and Service Integration and Management (SIAM) leveraging understanding and knowledge of IT Infrastructure, Operations and various processes of ITSM. Frequent liaison with Business Leads, Tech Leads and different Process Owners under ITIL umbrella for communication, collaboration and standardization of processes.
Stackforce AI infers this person is a Disaster Recovery and IT Service Management expert in the Healthcare sector.
Location: Bengaluru, Karnataka, India
Experience: 19 yrs 2 mos
Skills
- Disaster Recovery
- It Service Management
- Incident Management
- Business Process Management
- Service Delivery
- Service Desk Management
- Team Management
Career Highlights
- ITIL Certified with extensive Service Management experience.
- Proven track record in Disaster Recovery and Incident Management.
- Strong skills in team management and process optimization.
Work Experience
athenahealth
Disaster Recovery Manager (1 yr)
Sr. Mgr - Incident Mgmt (4 yrs)
Toll Group
Business Process Lead (1 yr 4 mos)
Atos
Senior Process Consultant (3 yrs 11 mos)
Mphasis
Senior Infrastructure Engineer (2 yrs 5 mos)
Major Incident Manager (1 yr 5 mos)
Service Desk Associate (1 yr 3 mos)
Wipro BPO
Senior Associate (1 yr 2 mos)
Customer Service Associate (2 yrs 8 mos)
Education
MA - Master of Arts at Savitribai Phule Pune University
Bachelor of Arts (BA) at Savitribai Phule Pune University
