Danq Pugliese

Customer Success Manager

New York City, New York, United States8 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Experienced in customer support and technical roles.
Proficient in visual design and storytelling.
Strong analytical skills with a focus on data management.

Stackforce AI infers this person is a Customer Success and Visual Design specialist with a focus on technology and analytics.

Contact

Skills

Core Skills

Customer SupportClient ServicesVisual DesignTechnical SupportSupply Chain ManagementInventory ManagementData AnalysisCustomer Relationship Management (crm)Information Security

Other Skills

Branding & IdentitySales OperationsProduct DemonstrationStory ArtInformation Technology InfrastructureArtistic VisionStorytellingVisual StorytellingStory WritingDigital StorytellingClient RelationsAnalytical SkillsLogistics ManagementInventory PlanningBudget Management

About

My name is Danq (sometimes called Dash) and I am a aspiring Customer Success and Tech Support Specialist as well as freelance Visual Development Artist. I have just recently graduated from COOP Careers Data Analytics Program and am actively looking for my next adventure in my career journey. After my time studying in the Netherlands, my goals were renewed and realigned. During this time I decided to focus my career towards technology and decided to pursue that route which lead me to where I am now. I’m currently looking to gain experience in the tech and customer success fields through entry level roles. I’m looking mainly in the New York metro area but am open to relocating to regions with a growing tech presence such as the Netherlands, Belgium, or Denmark.

Experience

Uniqlo

Clientele Associate

Oct 2025 – Present · 5 mos · New York City Metropolitan Area

Branding & IdentityClient ServicesCustomer Relationship Management (CRM)Customer SupportInventory ManagementSales Operations+1

Ikea

Customer Service / Fulfillment Specialist

Nov 2024 – Sep 2025 · 10 mos

Secure and process confidential documents before the end of each workday, preventing sensitive data leaks and mitigating risks
Implement new admin tools to verify customer credentials, leading to a reduction in wait times and 10% increase in order accuracy
Balance order fulfillment while providing timely assistance to customers, maintaining an average service time of 2-3 minutes per customer

Customer SupportSupply Chain ManagementBranding & IdentityClient RelationsInventory ManagementAnalytical Skills+2

Apple

4 roles

Operations Specialist

Apr 2022 – Aug 2023 · 1 yr 4 mos

Created data visualizations extracted from store metrics database monitoring order fulfillment and performance improvements pertaining to stores in New York region market, translating complex datasets to leadership teams in order to solve business problems.
Identified patterns of missing product within store and suggested increased monitoring of key items in specific areas, reducing inventory shrink by 20%.
Identified different needs of diverse customers related to education or business and connected them with appropriate solutions, maintaining top scores of weekly store NPS.
Supported regional US and Canadian customers remotely while stores were temporarily shuttered, maintaining the top 5 percentile of customer resolutions.
Managed daily incoming shipments for office operations and product launches, which reduced shrink by 20% and ensured accurate product availability.

Inventory PlanningBudget ManagementInventory ManagementInventory AnalysisInventory OptimizationData Analysis

Mentee

Mar 2022 – Aug 2022 · 5 mos

Internal mentorship program designed to help employees gain knowledge about other aspects of the Apple Support business.

Service Voice Advisor

Promoted

Oct 2020 – Jun 2021 · 8 mos

Ability to Learn Quickly - Learned proprietary order management systems and procedures quickly to support US and Canadian markets during store lockdowns, which enabled Apple Support teams to fulfill business obligations with private clients and vendors and reduced service downtime

Information SecurityInformation Security ManagementOrder ManagementFraud PreventionRisk Assessment

Specialist

Oct 2015 – Apr 2022 · 6 yrs 6 mos

Routinely initiated secure data transfer of client information from outmoded equipment.

Client RelationsCustomer Relationship Management (CRM)Data Security

Freelance, self-employed

Information Technology Designer

Aug 2017 – Present · 8 yrs 7 mos · New York City Metropolitan Area

Develop dynamic visual concepts for client projects ranging from illustration, motion graphics, and print production.
Collaborate remotely with multi-national designers and copywriters to produce an independent visual novel based on characters from the popular fantasy game Baldur’s Gate 3.
Lead designer and media producer for NYC Faces, producing brochures and digital materials for email campaigns to promote exhibit gallery at Boricua College Galleria in New York City.

Story ArtInformation Technology InfrastructureTechnical SupportArtistic VisionStorytellingVisual Storytelling+3