Jan 2024 – Mar 2025 · 1 yr 2 mos · Australia · Hybrid

• Served as Field CTO for high-value clients in Home Affairs, Defence, and DFAT, leading technical engagement across pre-sales, architecture, and emerging technology strategy. Acted as a trusted translator between policy, engineering, and executive priorities, with a focus on secure cloud transformation and AI-enabled service delivery.
• Directed agentic AI and LLM pilots across quoting, procurement, and service workflows, using Microsoft, Google Cloud, and AWS platforms
• Embedded internal AI capability frameworks, enabling 30–40% efficiency improvements in compliance and service delivery
• Integrated Apple, Dell, and Lenovo fleets into secure cloud-first architectures — aligning device procurement, endpoint compliance, and legacy uplift
• Led multi-cloud transformation programs in high-trust environments, bridging field devices with enterprise platforms and sovereign controls
• Partnered with sales and delivery teams to shape client-specific go-to-market strategies for long-cycle, high-value pursuits
• Provided CIO-level advisory on responsible AI, digital identity, and governance models — with direct alignment to portfolio KPIs
• Stimulated new business through value-led briefings, technical deep dives, and stakeholder workshops tailored to policy-led environments
• This role combined pre-sales influence with transformation delivery — shifting conversations from “what AI is” to “what AI enables.”

Dec 2019 – Apr 2023 · 3 yrs 4 mos · Sydney, Australia · Hybrid

• Acted as a trusted advisor to 50+ CIOs and senior technology leaders across Australia, ASEAN, and the Pacific. Guided strategic programs in AI/ML adoption, public sector transformation, and platform modernization, with hands-on leadership spanning infrastructure, innovation, and long-term delivery architecture.
• Led AI/ML strategy and architecture for high-impact programs in Defence, healthcare, transport, utilities, and education — supporting initiatives for AWS’s largest government and commercial clients in the region
• Designed predictive analytics and LLM pipelines using SageMaker, Bedrock, and serverless stacks to power systems handling millions of daily events (QR scans, sensor data, case workflows)
• Supported transformation for programs like Cross River Rail (QLD), Digital Identity (Home Affairs), and ASEAN-wide Disaster Recovery, aligning architecture to national and regional resilience needs
• Advised on spatial computing, digital twins, and IoT, helping ministries and agencies across 10+ countries modernise smart city, transport, and defence infrastructure
• Played a key role in national COVID-response platforms, building rapid-scale, fault-tolerant systems to handle citizen engagement, contact tracing, and resource planning
• Worked with the Alexa and Alexa Glasses teams, exploring multimodal interaction models, ambient AI, and voice-first design for accessibility and hands-free operations
• Partnered with Fortune 100s, telcos, banks, health systems, energy utilities, and multiple ministries — across Australia, Singapore, Malaysia, Philippines, and the Pacific
• Delivered over 100 executive briefings and architecture workshops, helping clients demystify AI, validate investment, and accelerate adoption with measurable outcomes
• This role combined deep technical credibility with visionary advisory — shaping AI-first strategy, unlocking cloud-native growth, and placing AWS at the core of real-world national infrastructure and innovation.

Oct 2019 – Nov 2019 · 1 mo · Canberra, Australian Capital Territory, Australia · On-site

Jun 2018 – Sep 2019 · 1 yr 3 mos · Hybrid

• Served as a trusted advisor to national security and law enforcement agencies across Australia, Singapore, Malaysia, and the wider ASEAN region. Worked directly with senior executives and program leads in Defence, Home Affairs, Immigration, and Intelligence — focusing on the practical modernisation of secure cloud systems and operational platforms.
• Guided cloud-first delivery strategies for intelligence workflows, visa and identity systems, and secure collaboration platforms
• Worked across policy and engineering teams to address bandwidth, sovereignty, and inter-agency constraints in multi-jurisdictional programs
• Helped reshape strategic programs for clients where delivery pressure was high and legacy infrastructure presented operational risk
• Operated across border environments with a clear understanding of the political, operational, and procurement realities of the region

Jun 2017 – Sep 2019 · 2 yrs 3 mos · Hybrid

• Led cross-border advisory across Southeast Asia and the Pacific, supporting digital transformation efforts in health, immigration, and smart infrastructure. Partnered with ministries and national CIO offices across Singapore, Malaysia, the Philippines, and Australia, helping shape cloud adoption, platform uplift, and service reform programs.
• Re-architected a 150-site Malaysian health network, rebuilding delivery plans after initial overrun and low-connectivity issues derailed the original scope
• Supported visa and immigration transformation for Australia’s Department of Home Affairs, including platform planning, procurement alignment, and national system design
• Provided input into Singapore’s smart infrastructure rollouts, including the 100,000 light pole program, offering practical guidance on platform integration and data strategies
• Acted as a regional bridge between Oracle’s technical portfolio and on-the-ground public sector execution

Apr 2017 – May 2017 · 1 mo · Canberra, Australia · Hybrid

• Led service and platform transformation programs for Australian government clients, with a focus on improving mission-critical workflows, enabling secure collaboration, and delivering measurable outcomes across Defence, Finance, and Human Services.
• Directed the $250M SC2S program to modernise secure content sharing across Defence — enabling real-time access to classified information in disconnected environments
• Implemented platform-wide information management systems that increased operational intelligence and decision-making efficiency by 25% across warfighting, corporate, and ISR functions
• Introduced Agile delivery into waterfall-heavy environments, managing 20+ team members through sprint-based execution and reducing delivery timelines by 40%
• Delivered cross-agency guidance on ITSM uplift, SIAM frameworks, and benefit modelling for platform modernisation initiatives
• Worked across both technical and business teams to ensure platform investments were measurable, fundable, and defensible in high-trust environments
• Skills: ITSM & SIAM Strategy · Platform Modernisation · Agile Transformation · Information Security · Defence & Public Sector Delivery · Benefit Realisation · Stakeholder Engagement

Jan 2016 – Mar 2017 · 1 yr 2 mos · Canberra, Australia · Hybrid

• Led pre-sales architecture and value modelling for complex Defence programs, including secure content sharing, disconnected access, and cross-domain information workflows. Worked closely with sales leads, delivery teams, and government stakeholders to develop fundable, compliant, and outcome-driven solutions.
• Developed technical proposals and business cases for the SC2S program, enabling real-time classified access in disconnected environments
• Shaped solution architectures and platform enablement plans for secure information sharing, identity frameworks, and workflow automation
• Acted as a trusted bridge between client needs and delivery design — clarifying constraints, risk appetite, and value assumptions across internal and external stakeholders
• Supported go-to-market strategies for high-value federal accounts, aligning proposals to capability uplift goals and procurement cycles
• Skills: Solution Architecture · Pre-Sales Engineering · Government Information Platforms · Defence Contracting · Proposal Development · Platform Value Modelling

Jul 2013 – Dec 2015 · 2 yrs 5 mos · Canberra, Australia

• Supported over 10 federal government departments across interconnected digital transformation initiatives critical to Australia’s Whole-of-Government (WofG) agenda. These programs directly shaped how citizens engage with government services — ensuring platforms were secure, consistent, and built for long-term interoperability.
• Aligned business and program owners across departments, translating individual agency goals into unified WofG outcomes
• Standardised and integrated enterprise architecture, technology frameworks, and delivery processes across departmental lines
• Supported the design and rollout of secure, digital-first workflows — streamlining citizen identity, benefit access, and case management
• Navigated complex multi-agency governance environments, ensuring buy-in, alignment, and progress under delivery pressure
• Contributed to foundational reforms in Tell Us Once, Digital Identity, Voice Biometrics, and data sharing protocols — improving the citizen experience at scale
• These projects laid the groundwork for how all Australians interact with services like myGov, Veterans Affairs, Human Services, and future digital government initiatives.
• Skills: Government Transformation · Whole-of-Government (WofG) Delivery · Enterprise Architecture Alignment · Cross-Agency Program Strategy · Digital Identity · Secure Information Sharing

Mar 2013 – Jul 2013 · 4 mos · Canberra, Australia

• Led change strategy and implementation for the rollout of two major technology platforms — a new intranet and a secure mobility solution — designed to operate across Microsoft and Apple iOS environments for users in both domestic and international locations.
• Developed and executed change, communication, and training plans tailored to highly secure operational contexts
• Enabled successful adoption of new platforms handling classified and sensitive data, balancing usability with compliance requirements
• Worked with executive sponsors and operational teams to ensure that stakeholder concerns were addressed and engagement remained high
• Achieved strong satisfaction and uptake across the AFP workforce, supporting frontline and intelligence personnel across multiple jurisdictions
• Skills: Change Management · Secure Mobility · Intranet Platforms · Stakeholder Engagement · Microsoft & iOS Deployment · Law Enforcement Tech Enablement

Sep 2010 – Jun 2013 · 2 yrs 9 mos · Canberra, Australia

• Led enterprise change activities across 65 countries, supporting global business transformation initiatives driven by new and evolving technologies, operating models, and reporting structures. Ensured that change was delivered effectively, with a focus on adoption, consistency, and long-term business integration.
• Identified, planned, and implemented the full change lifecycle — from stakeholder analysis and readiness planning to communications, training, and post-implementation support
• Worked across internal teams and external partners to embed change at scale — supporting business units through organisational structure shifts, system rollouts, and process redesign
• Focused on practical execution, ensuring business value was realised and disruption was minimised throughout delivery cycles
• Balanced cultural, operational, and compliance differences across jurisdictions while maintaining consistent global objectives
• Skills: Organisational Change Management · Global Transformation Delivery · Stakeholder Engagement · Process Alignment · Enterprise Rollout Strategy · Post-Go-Live Support
• This was organisational change and business transformation across 65 countries, predominately as a result of new and updated technologies, processes, structures and reporting requirements.