Victoria Burmeister

CEO

San Francisco, California, United States7 yrs 4 mos experience

Key Highlights

Expert in policy enforcement and operational excellence.
Proven track record in managing complex policy escalations.
Strong background in international business and analytics.

Stackforce AI infers this person is a Trust & Safety expert in the digital media industry.

Contact

victoriaburmeisters@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementPolicy AnalysisProduct DevelopmentSalesAccount ManagementBusiness StrategyData AnalysisStrategic Planning

Other Skills

TroubleshootingProcess ImprovementRoot Cause AnalysisTechnical SupportCustomer SupportEscalation ResolutionProduct LaunchClient OnboardingBusiness AnalysisIncident ManagementCustomer Escalation ManagementData AnalyticsDigital StrategyDigital MarketingAnalytics

About

As a Policy Enforcement Manager on the Enforcement & Operations team, I am focus on safeguarding online communities and driving operational excellence. My work centers on proactively identifying and mitigating abuse trends within policy areas, ensuring high-quality enforcement through vendor calibrations, managing complex policy escalations and creating policies that protect users and content in the YouTube platform. I leverage data-driven insights through statistical analysis to understand the impact of abuse and prioritize impactful solutions, including tool development and process improvements. I'm dedicated to creating a safer online environment and continuously optimizing our policy strategies on a global Trust & Safety team. I have a background in international business, with a Bachelor of Business Administration from Siena Heights University and a degree in International Relations from ESPM Escola Superior de Propaganda e Marketing. I have also completed multiple certifications in business analytics, investment, and workload analysis. I am passionate about creativity, innovation, and digital marketing, and I have experience in sales, account management, and business development across different industries and markets. My goal is to be a challenger and a leader in the digital media space, and to make a positive impact on the world through online content.

Experience

Google

3 roles

Policy Enforcement Manager, YouTube

Promoted

Nov 2024 – Present · 1 yr 4 mos

Partner Operations Manager, Youtube

May 2022 – Nov 2024 · 2 yrs 6 mos

As a Partner Operations Manager at YouTube, I enable and empower content creators to grow and succeed on the platform. I work with a diverse and global team to provide operational support, strategic guidance, and technical solutions to our partners, leveraging data analysis and customer relationship management skills. I enable and empower partners to grow and succeed on the platform. I work with a diverse and global team to provide technical and operational support, strategic guidance, and technical solutions to our partners, leveraging data analysis and customer relationship management skills, and overall de-escalating technical, operational and policy issues at YouTube.
Part of the Incident Management cohort, managing incidents during weekends by troubleshooting and triaging incoming issue, communicating internally and externally, and driving resolutions.
Analyze data and debug technical product issues, evaluating and creating escalations as well as training partners in the product.
Provided technical and operational support for large partner and tier 1 Music Labels in Brazil, collecting feedback on product, policies and workflows, driving improvements with product managers and engineering teams.
Lead for Youtube Shopping cross-functional project with Eng teams to test, pilot and document a new ecommerce platform in Brazil for small and medium businesses.
Global co-lead for Familia@Youtube, ERG focused on Latinx community.

TroubleshootingProcess ImprovementRoot Cause AnalysisTechnical SupportOperations ManagementCustomer Support+4

Account Strategist, GCS

Sep 2020 – May 2022 · 1 yr 8 mos

Account strategist for SMB companies with a portfolio bigger than U$XMM by quarter, helping companies grow using Google Ads as their key media strategy product, achieving sales & product implementation quota on 130,6% (Q1/21), 127,95% (Q2/21), 131,49% (Q3/21), 146,05(Q4/21).
SMB Team Product representative in the Product Automation committee, growing product adoption, shopping and automation.

Process ImprovementSalesAccount ManagementClient OnboardingBusiness Analysis

Youtube

2 roles

Policy Enforcement Manager

Promoted

Nov 2024 – Present · 1 yr 4 mos

Partner Operations Manager

May 2022 – Nov 2024 · 2 yrs 6 mos

I enable and empower partners to grow and succeed on the platform. I work with a diverse and global team to provide technical and operational support, strategic guidance, and technical solutions to our partners, leveraging data analysis and customer relationship management skills, and overall de-escalating technical, operational and policy issues at YouTube.
Part of the Incident Management cohort, managing incidents during weekends by troubleshooting and triaging incoming issue, communicating internally and externally, and driving resolutions.
Analyze data and debug technical product issues, evaluating and creating escalations as well as training partners in the product.
Provided technical and operational support for large partner and tier 1 Music Labels in Brazil, collecting feedback on product, policies and workflows, driving improvements with product managers and engineering teams.
Lead for Youtube Shopping cross-functional project with Eng teams to test, pilot and document a new ecommerce platform in Brazil for small and medium businesses.
Global co-lead for Familia@Youtube, ERG focused on Latinx community.

TroubleshootingRoot Cause AnalysisTechnical SupportCustomer SupportProduct LaunchProduct Development+5

Amazon

Account Manager, CE

Apr 2020 – Sep 2020 · 5 mos

Onboarded and supported 32 high-potential Consumer Electronics merchants, guiding them through account setup and launch, business strategy on the platform and forecast for obtain success on both revenue and product adherance.
Provided data-driven insights to optimize sales strategies, resulting in +XMM BRL revenue generation.
Collaborated with cross-functional teams to enhance merchant experience and drive business growth, focusing on technical launches, product improvement and partner onboarding.

SalesProcess ImprovementBusiness StrategyTechnical SupportClient OnboardingTroubleshooting+1

Google

Business Internship Program, GMP

Jul 2019 – Dec 2019 · 5 mos

Developed a dashboard that tracked product adoption and optimized investment for highest tier customers (US$YMM+ annual revenue), which empowered the sales team with granular data to weekly business reviews.
Connected different sources of data within the company to create a feature adoption measurement tool for DV360 platform, which kept track of customer’s usage and adoption in Latin America, aiming to understand customer technology maturity and drive strategic actions.
Responsible for gathering, analyzing and presenting customer’s data and KPIs for the 2020’s annual strategic planning in which were defined investment quota, sales deals initiatives and customer segmentation for the next year.

SalesData AnalysisData AnalyticsDigital StrategyStrategic Planning

Sap

Intern, Center of Expertise

Jul 2017 – Dec 2018 · 1 yr 5 mos · São Leopoldo, Rio Grande do Sul, Brazil

Strategic planning for consulting service deliveries in Latin America focused on high-value customers. Team champion and representative for topics related to Innovation and Design Thinking in the department. Participation in projects and competitions of Innovation and Entrepreneurship, highlight to Innoweeks competition, winning the 1st Place as Best Innovation and Machine Learning Model in Latin America.

Process Improvement

Uk in brazil

Intern, Department of International Trade

Nov 2015 – Mar 2017 · 1 yr 4 mos · Porto Alegre Area, Brazil

Promoting international trade between the UK and Brazil through market research and identification of investment opportunities in both countries, focusing on the Agri-Tech and Chemical sectors. Elaboration of commercial missions, commercial plans and comparative investment studies for Brazilian and British companies. Identification of commercial requests and policies for the Diplomatic Mission team in Brasília. Responsible for the CRM and coordination of the LATAM bi-weekly newsletter for the sector of Agri-Tech.