Nov 2020 – Dec 2021 · 1 yr 1 mo · London, England, United Kingdom

• As a member of the leadership team, I joined a newly formed digital arm of the business, taking
• on the role of Head of Product. In this capacity, I led the creation of a payments orchestration layer
• by aligning with business goals, and customer pain points with close commercial collaboration.
• Product Execution and Requirements Management: Defined requirements and collaborated with engineering for diverse eCommerce products (Connections to multiple payment gateways and acquirers, Tokenisation solutions, Routing and Optimisation engines, portals, and more), ensuring regulatory compliance and securing over a $1 million in development incentives through a partnership with MasterCard.
• Team Building and Scaling: Scaled product organization from 0 to 6 members in six months. Fostered a collaborative and innovative culture.

Mar 2018 – Nov 2020 · 2 yrs 8 mos

• Developed Mobile & Digital products for Worldpay platforms, partnering with Apple, Google, Samsung, and Amazon for successful launches and expansion. Utilized user feedback for enhanced products, driving revenue and satisfaction.
• Established relationships, drove collaboration, and identified opportunities with partners and merchants. Achieved £5 million in additional income through successful product partnerships.
• Collaborated on go-to-market strategies and content. Supported marketing with impactful campaigns, webinars, and customer-focused groups. Conducted customer visits to bolster sales.
• Worked closely with PR, executives, and product management for successful launches. Developed KPI reports for customer-focused discussions and team communication.

Aug 2016 – Mar 2018 · 1 yr 7 mos

• Spearheaded Worldpay Checkout Payment Pages development across integration channels, enabling seamless payment experiences.
• Employed iterative approach, enhancing product based on customer feedback for continuous improvement.
• Demonstrated effective prioritization, defining product requirements and timelines for efficient delivery.
• Collaborated with UX research for thorough usability testing and user feedback incorporation.
• Utilized A/B testing for data-driven decisions and optimal user experiences.
• Proactively identified opportunities for global market expansion.
• Successfully served diverse customer segments through meticulous product development.

Jun 2015 – Aug 2016 · 1 yr 2 mos

• Collaborated with merchants and internal stakeholders to champion merchant integration and implementations.
• Served as the second line for technical support teams and merchant developers throughout the implementation process.
• Managed multiple phases of the client onboarding process from initial scoping to testing and go-live.
• Served as a feedback loop for the organization, gathering merchant feedback, evaluating merchant needs, and communicating these to product and management personnel.
• Contributed to the company’s efforts to manage internal and client-facing documentation, Conduct training for new team members.

Jun 2014 – Jun 2015 · 1 yr · Reading, United Kingdom

• Provided first and second line support to C level merchants for CyberSource Products and Services, as part of an international support team...