Jan 2025 – Aug 2025 · 7 mos · Chennai, Tamil Nadu, India

• Attending to family’s health issues.

Nov 2021 – Dec 2024 · 3 yrs 1 mo

• Reporting to the Board
• Championed the development of predictive analytics capabilities leveraging Power BI, Metabase, and AI tools to enable data-driven decision-making and enhance product insights.
• Redesigned product development processes, reducing time-to-market by 35% while improving quality metrics by 30%.
• Led technology cost optimization initiatives, consolidating AWS resources to reduce expenses by 40% without compromising performance.
• Built and scaled the Product & Engineering teams from the ground up by insourcing engineering functions, rapidly stabilizing systems and processes to support business growth.
• Mentored a diverse team of professionals, including engineers, SEO specialists, product analysts, and data scientists, fostering a culture of innovation and high performance.
• Collaborated with the Board and executive leadership to define product vision, strategy, and roadmaps aligned with market demands and business objectives.
• Defined and executed comprehensive product strategies, driving full lifecycle management from ideation through launch using Agile methodologies, Jira, and CI/CD pipelines.
• Actively involved in day-to-day product decisions, backlog grooming, sprint planning, and release reviews to ensure alignment and timely delivery.
• Guided teams to build reusable and repeatable components, establishing self-service integrations with key enterprise CRMs that increased customer onboarding efficiency by 80%.
• Actively contributed to UX/UI design to ensure inclusive, user-friendly product experiences that drive adoption and satisfaction.
• Ensured product compliance with legal, regulatory, and security standards, maintaining high standards of data privacy and security.
• Defined and tracked key product KPIs, including adoption, retention, churn and usage analytics to continuously improve product performance.

Jul 2018 – Apr 2024 · 5 yrs 9 mos

• Reporting to the CEO
• Saved 40% OpEx costs by using the Zoho Creator low-code platform for application development.
• Established a hybrid-cloud model integrating existing data center resources with Azure and AWS for dynamic workload management, resulting in a 20% recurring annual cost savings.
• Designed and implemented a robust MPLS and SD-WAN network architecture using HPE Switches and FortiGate Firewalls with high availability across locations, improving network resilience and performance.
• Oversaw migration of legacy systems to cloud platforms, ensuring high availability, security, and compliance with regulatory standards.
• Built an in-house news website with e-commerce capabilities (subscriptions, purchases, event management) on Azure using ReactJS, MySQL, and PHP, enhancing digital engagement and revenue streams.
• Replaced all custom enterprise applications with the Zoho suite (Finance, Inventory, Analytics) and Zoho Creator low-code platform, streamlining operations and reducing maintenance overhead.
• Implemented comprehensive data governance and privacy protection frameworks, maintaining audit trails and ensuring adherence.
• Implemented comprehensive data governance and privacy protection frameworks, maintaining audit trails and ensuring adherence.
• Rolled out enterprise-wide business intelligence dashboards and reports using Power BI, Zoho Analytics, and Google Analytics, empowering Sales, Marketing, Finance, Editorial, and Technology with actionable insights.
• Leveraged AI-driven analytics for content creation and competitor analysis, enhancing strategic planning and market responsiveness.
• Negotiated contracts and service level agreements with external vendors and technology partners, ensuring cost efficiency and service quality.
• Integrated security testing and vulnerability assessments into IT support contracts to maintain robust defence.

Apr 2016 – Jul 2018 · 2 yrs 3 mos · Greater Chennai Area

• Reporting to the VP
• Manage a team of ~150 comprising Delivery Managers, Business Analysts, Testers, Configurators & Developers
• Build, mentor, and retain high-performing teams, including Delivery Managers (5-6), and Engineering Leads (10-12)
• Foster high-performance culture with focus on employee engagement, motivation, and retention
• Drive talent fulfillment by coordinating with recruitment and resourcing teams to close open positions effectively
• Execute deliverables through delivery managers and ensure projects are completed on time and within predefined requirements and budgets
• Handle client escalations, delivery red flags, and complex program dependencies effectively
• Facilitate conversations to ensure Cross Functional Team Dependencies are tracked, identifying gaps, and mitigating or escalating risks
• Communicate project status to key stakeholders and make adjustments as necessary
• Maintain a continuous improvement loop by implementing delivery retrospectives and operational reviews – Weekly Team Reviews, Monthly & Quarterly Performance Reviews
• Lead incident management and root cause analysis for production issues and delivery escalations and ensure this forms a critical KPI for Delivery Managers
• Ensure testing and documentation satisfies customer expectations
• Drive knowledge management and cross-training initiatives to reduce delivery risk and increase flexibility
• Serve as subject matter expertise on multi-platform applications and determine course of action under systems leadership direction
• Played the role of Influencer in the development of the BancPay, a B2B SaaS product for Accounts Payable
• Track utilization metrics and implement corrective actions to improve productivity and reduce delivery cost overheads

Jun 2015 – Mar 2016 · 9 mos

• Recuperating from an accident

Jul 2013 – May 2015 · 1 yr 10 mos · Greater Chennai Area

• Reporting to the CFO
• Conceptualised, designed and developed a revenue portal leveraging The Hindu image assets using AI techniques such as NLP (thehinduimages.com)
• Implemented ABAP customisation for SAP (FI,CO,MM,SD) modules
• Reporting to the CFO, to manage and deliver the platform for the launch of a new publication, across 7 editions
• Responsibilities include provisioning of IT infrastructure (back-end & client), business solutions to support both print and digital channels as well as cost-effective solutions for the backend operations
• Cloud based solutions for email & collaboration (O365), HCM (Ramco) and outsourced Payroll services
• An extended solution built around core editorial system (CCi) to support Tamil news reporting, editing and publishing using Adobe products (InDesign, Photoshop, After Effects)
• Mobility solution for reporters / Voice based solution for readers and reporters
• Established an online renewal facility (1st time for the company) with multiple PG options – Billdesk, Citrus & ICICI and mobile access options
• Implemented an online subscription option for all the publications – portal based & through Bank's bill pay options
• Introduced alternate channels like email and SMS for reaching subscribers
• Established an Integrated Customer Management System (CRM, Dialers, Email / SMS)
• Delivered an integrated Ads portal catering to Customers, Franchisees & Agencies integrated with SAP, CRM and Print Production systems
• Delivered POC for introducing micropayments for customers and agents

Nov 2008 – Mar 2013 · 4 yrs 4 mos · Greater Chennai Area

• Reporting to the CEO & Board
• Completion of the multi-year Transformational Initiative of the company with multiple consulting (KPMG) and technology partners (TechM, TCS, Cognizant). Implementation SAP HCM, SAP ERP (FI, MM, PS, SD) and Indra TMS (Resort Operations) completed along with establishing TM Call Centers with robust network and data center infrastructure and implementation of Siebel CRM. Lead to become the first timeshare company in the world to be ISO 27001 certified.
• 2011 Computer Society of India (CSI) Award winner.
• Managed a budget of $5M
• Successful implementation of SAP ERP and Siebel CRM for a user base of 1500+ with appropriate DR
• Replaced an off-the-shelf product with in-house developed reservation engine that helped save Rs.1.5 crores per annum with 30% man-power reduction in the call center by introduction of self-care options for members
• Consolidated multiple applications with multiple instances leading to shrinkage of applications from 27 to 12
• Successfully consolidated 42 TM operations across branches into 4 Telemarketing Hubs across the country
• Consolidated and stabilized servers improving hardware uptime from 95% to 99%
• Executed a server optimization programme leading to saving of $1m in F10
• Delivered a large-scale migration project with in-house resource in less than 2 quarters:
• Domain change for 3000+ users from Win 2003 to Win 2008R2
• Win XP to Win 7 for 1700+ users from Exchange 2003 to Exchange 2007/2010
• SharePoint and OCS for collaboration 500+ users from
• Migrate SQL 2000 to SQL 2008 – 19 instances & 55 DBs
• Establishment of Remote Support Model – 40+ locations covered in 24 months with HA network across 70+ locations
• Implemented Financial Controls as required by Public Listed Companies (Clause 49)
• Consistent CSS score of 98% - Good & above (2009-11)

May 2006 – Nov 2008 · 2 yrs 6 mos · Greater Chennai Area

• Reporting to the Onshore VP
• Productized in-house developed tools leading to securitization to a sum of $0.5m
• Reviewed the complete application set-up and brought in consolidation of servers leading to retiring of 35% of existing servers
• Brought in the concept of 3rd party testing partner and introduced testing processes and concepts that led to reduced Unit Testing bugs by 15%
• Reviewed the existing SLAs and tightened reporting leading to increased SLA compliance from 82% to 100%
• Introduced RAD tools and reduced development time by 20%
• Responsibilities include application development (including staffing, ramping up, resolving technical conflicts, planning, risk management, change management and expectation management), maintenance and production support, as per the signed-up Budgets, SLA's and committed timelines
• Structured incident, problem, change and patch release management in IT Operations (ITIL)
• Evaluated suite of BPM tools and finalized the same with various stakeholders review and sign-off. Successfully implemented the tools as part of development of the platform, named ADAPT
• Designed and developed a unique tool (CAPITALIZE) that monitors the time and attendance of staff and maps them to various projects/clients and republish them as financial figures related to contract –eliminating the manual job

Sep 2001 – Jan 2006 · 4 yrs 4 mos

• Played a leading role in the development and roll-out of the Core Banking Solution of the Bank as Head – PMO with a budget of ~$7.5m
• Led global roll-out of Enterprise Project & Financial Management Tool, Niku aka Clarity PPM for 3000 users
• Recruited to manage the Program of Africa Regionalization (Bank Master CBS) and handed additional responsibilities to administer the Centre
• Member of the executive team of the Centre with overseeing responsibility for all programs handled by the Centre
• Managed project office support for all development, maintenance and transition projects (~60 projects) handled by over 25 Project Managers
• Responsible for GTO Systems and applications transition, development, implementation, maintenance and product deliverables in compliance with SCB Quality framework adhering to SLAs
• Program managed complete transition of Group Technology & Operations technology platforms
• Member of the SEPG in CMM certification of the unit
• Member of the Vendor selection committee
• Member of the Resource Management Group
• Spearheaded development and implementation of an infrastructure application to consolidate multiple messaging/fax gateways in the Bank

Apr 1997 – Sep 2001 · 4 yrs 5 mos · Lucknow Area, India

• Development of workflow solutions using Lotus Notes
• Development of MIS & Reporting solutions

Sep 1995 – Apr 1997 · 1 yr 7 mos · Greater Chennai Area

• • Development of MIS & Reporting solutions