Deepak Kumar Pandey

Operations Associate

Delhi, India1 yr 4 mos experience

Most Likely To Switch

Key Highlights

Proven leadership in managing sales teams.
Strong focus on customer satisfaction and relationship building.
Expertise in digital payment solutions onboarding.

Stackforce AI infers this person is a Fintech professional with strong sales and customer service capabilities.

Contact

Skills

Core Skills

Team LeadershipSales ManagementCustomer Service

Other Skills

SalesCustomer SatisfactionDjangoWeb Application SecurityIndustrial Internet of Things (IIoT)End point securityAws AssociateAWS SecurityCyber ForensicsCommunicationMarketingCustomer Service RepresentativesSales OperationsInternet of Things (IoT)Computer Forensics

About

I’m Deepak Kumar, a result-oriented professional with experience as a Group Leader at Paytm, where I managed a team of Field Sales Executives and led merchant onboarding for digital payment solutions like QR codes and Soundbox. While I’ve developed strong sales and leadership skills, I’ve realized that I enjoy building trust and ensuring customer satisfaction more than just making a sale. I’m now looking to grow my career as a Customer Service Representative, where I can use my communication skills, empathy, and problem-solving mindset to deliver excellent service and build lasting customer relationships.

Experience

Acuittytech

Quality Analyst

Jul 2025 – Present · 8 mos · Gurugram, Haryana, India · On-site

Paytm

Sales Team Lead

Jul 2024 – Mar 2025 · 8 mos · Sarita Vihar, Delhi, India · On-site

At Paytm, I worked as a Team Leader where I was responsible for managing and guiding a team of Field Sales Executives. My core duties included setting daily sales targets, ensuring team performance, and overseeing the onboarding of merchants for Paytm’s digital payment solutions like QR codes, Soundbox, and EDC machines. I monitored team activities through regular field visits, provided training and support to improve their sales techniques, and handled escalations or issues faced by merchants. Additionally, I maintained detailed performance reports, ensured KYC compliance, and worked closely with the Area Sales Manager to align field operations with company goals.

Team LeadershipSalesSales Management