Claire Baillie

Operations Associate

Chesham, England, United Kingdom22 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Customer Master Data management.
Proven leader in analytics and technology.
Certified in Henkel GenAI tools.

Stackforce AI infers this person is a Customer Master Data and Analytics expert in a SaaS environment.

Contact

Skills

Core Skills

Customer Master DataLeadershipProcess ImprovementCustomer ServiceTraining

Other Skills

MindsetMicrosoft ExcelContinuous ImprovementFlexibilityCO-PATeamworkAnalytical SkillsMaster DataHenkel Copilot expertContract PricingGoal OrientedFriendly PersonalityData AnalysisPowerPointSAP

About

I lead the CSX_CoE Analytics & Technology team, covering a broad remit including Customer Master Data, Systems & Business Processes, Reporting & Analytics, and up until Sept 25 also the Complex Order Management team until their new manager was able to transfer. I’m also actively involved in continuous improvement initiatives and global projects that drive efficiency and quality across the organization. Since January 2024, I’ve taken on a global role steering Customer Master Data alignment - focusing on improving data quality, harmonizing field usage, and streamlining processes across regions. As the Global CSX Customer Master Data SME, Salesforce Service Cloud SME, Key User for CSX customer data processes and SAP, and a Henkel Ambassador I provide subject matter expertise, deliver training, support system testing, and share insights in to Henkel. These responsibilities add a rewarding variety to my leadership role and keep me continuously learning and evolving. I’m a motivated and dependable leader who enjoys helping others grow and develop. Known for being flexible, conscientious, detail-oriented, and collaborative, I thrive in dynamic environments and love tackling new challenges with energy and a positive mindset. I truly believe that enjoying your work makes all the difference - it drives better outcomes and brings positive energy to the whole team. Recent initiatives: Creating a Global HAT CMD Viva Engage community group where we can share updates informally. Becoming Henkel GenAI certified to ensure I know how to use the latest tools.

Experience

Henkel

5 roles

Manager CSX_CoE Analytics & Technology

Promoted

May 2023 – Present · 2 yrs 10 mos

Responsible for the EU Customer Master Data (Customer Accounts, Outputs), Systems & Business (EDI, Customer Labels & Service Cloud), Reporting & Analytics, and up until Sept 25 also the Complex Order Management (Samples, Special Equipment & Loctite Pulse) team.
And since January 2024 I am now also responsible for steering Global Customer Master Data to try to align field usage and processes, and improve quality.

MindsetMicrosoft ExcelContinuous ImprovementFlexibilityCO-PATeamwork+23

AOS Master Data Team Lead Europe

Sep 2021 – May 2023 · 1 yr 8 mos

Managing the Europe CS Customer Master Data Team, the ACC Customer Penalties team, and the Automation team.

MindsetMicrosoft ExcelContinuous ImprovementFlexibilityCO-PACustomer Service Management+20

Customer Master Data Team Leader WE

Promoted

Apr 2020 – Sep 2021 · 1 yr 5 mos

Managing North & South WE CS Customer Master Data team, and the ACC Customer Penalties team.

MindsetMicrosoft ExcelContinuous ImprovementFlexibilityCO-PATeamwork+18

Customer Master Data Co-ordinator

Dec 2012 – Sep 2021 · 8 yrs 9 mos

This role includes opening/maintaining customer accounts, setting up contract/discount/list pricing, and controlling/raising rebates for the UK & Nordics, and on top of my job role I am also the Key user for our processes and SAP systems, work on process/system improvement projects, learn new processes and train other members of staff on these, and I am a Fire Marshall and First Aider.

MindsetMicrosoft ExcelLotus NotesContinuous ImprovementFlexibilityCO-PA+16

Customer Services Controller

Jul 2004 – Dec 2012 · 8 yrs 5 mos

I had a wide range of roles within my department, including standard order fulfilment (placing and chasing orders), Invoice query management, Bad debt resolution, Self Bill invoice query management, Account and Pricing maintenance, training other members of staff, and I am the floor’s Fire Marshall.

MindsetMicrosoft ExcelLotus NotesContinuous ImprovementFlexibilityTeamwork+13

First choice holidays

Overseas Holiday Representative

Mar 2004 – Jul 2004 · 4 mos

Guided Airport transfers, and hosted Welcome Information meetings, organised events and day trips, and dealt with customer queries and complaints.

FlexibilityTeamworkFriendly PersonalityQuery ResolutionTime ManagementCustomer Service+1

The limes cafe

Cook, Barista and Waitress

Sep 2003 – Mar 2004 · 6 mos

When I was waitressing I would show customers to their tables, take their orders, deliver their food, take their payments, and ensure they had a nice meal.
When I was cooking I would prepare and cook the orders the waitresses gave to me, ensuring they were cooked to perfection, and on a timely basis.

FlexibilityTeamworkWaitressingTrainingFriendly PersonalityTime Management+3